Walmart
(USA) Design Researcher III
Walmart, Bentonville, Arkansas, United States, 72712
Position Summary...
What you'll do...
User Discovery:
Requires knowledge of:
User experience strategies; User interviews and surveys; User journeys; Story boards; Contextual inquiries.
To understand user requirements by conducting interviews and surveys and by assisting in creating user journey and story boards. Conducts preliminary activities to assist with user research and user experience strategy development. Develops an understanding of trends in user consumption habits. Explores user problems and content requirements (for example, elements required of the site to meet user needs). Analyzes, with guidance, qualitative user data.
Managing Functional Partnerships :
Requires knowledge of:
Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernacular; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences.
To understand the interests & profile of key stakeholders to manage functional relationships. Analyze stakeholder technical needs and partner with them to share relevant information. Engage with business partners (internal/external) on a periodic basis and establish credibility for exchanging functional information.
Design Research :
Requires knowledge of:
Principles of research; Best practices of qualitative and quantitative research; Data analysis techniques; Techniques to detect gaps in information; Legal risks, factual errors, and breaches of codes of conduct involving the use of research material; Organizational research requirements; Success metrics for research projects; Purpose of research and how it will be used; Values, limitations, and risks of sources and social networks for research purposes; Emerging methods for obtaining relevant information.
To independently propose hypotheses for research. Provide inputs to modify research approaches and execution plans. Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected. Verifies the reliability and accuracy of the information through detailed checks. Detects any gaps in information uncovered and removes unreliable information. Clarifies and resolves inconsistencies in the data of research projects. Analyzes and interprets relevant data for results and important insights. Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies.
Influencing and Building Stakeholder Consensus :
Requires knowledge of:
Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles.
To communicate articulately and concisely in stakeholder meetings involving multiple teams. Convey complex information and address ambiguity for robust technology development. Build productive, collaborative relationships with stakeholders. Influence team and stakeholders to take meaningful action with sound recommendations. Independently prepare clear, concise, logically structured and meaningful reports/material based on facts. Seek and provide constructive feedback, anticipate needs/questions, respond appropriately.
Driving Customer/Client Needs :
Requires knowledge of:
Customer and business problems; Dependencies and impacts on product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques.
To seek and analyze user feedback to understand areas of improvement for product/services/offerings. Identifies potential process improvements to reduce turnaround times and drive efficiencies to enhance customer experiences.
Usability Testing and Iteration :
Requires knowledge of:
User profiles; Testing scenarios; Documentation; Test plans
To understand the basics of testing against a design specification. Identifies major activities and documents associated with user acceptance testing. Cites multiple examples and types of acceptance tests for user acceptance testing. Compiles a list of procedures and guidelines for test developers and end users. Explains the features and objectives of alpha and beta tests.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values - Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change - Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer - Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Deliver for the Customer - Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates - Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Focus on our Associates - Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 2 years' experience in market research, business analysis, UX design research, or related area.
Option 2: 4 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
508 Sw 8Th St, Bentonville, AR 72712, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
What you'll do...
User Discovery:
Requires knowledge of:
User experience strategies; User interviews and surveys; User journeys; Story boards; Contextual inquiries.
To understand user requirements by conducting interviews and surveys and by assisting in creating user journey and story boards. Conducts preliminary activities to assist with user research and user experience strategy development. Develops an understanding of trends in user consumption habits. Explores user problems and content requirements (for example, elements required of the site to meet user needs). Analyzes, with guidance, qualitative user data.
Managing Functional Partnerships :
Requires knowledge of:
Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernacular; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences.
To understand the interests & profile of key stakeholders to manage functional relationships. Analyze stakeholder technical needs and partner with them to share relevant information. Engage with business partners (internal/external) on a periodic basis and establish credibility for exchanging functional information.
Design Research :
Requires knowledge of:
Principles of research; Best practices of qualitative and quantitative research; Data analysis techniques; Techniques to detect gaps in information; Legal risks, factual errors, and breaches of codes of conduct involving the use of research material; Organizational research requirements; Success metrics for research projects; Purpose of research and how it will be used; Values, limitations, and risks of sources and social networks for research purposes; Emerging methods for obtaining relevant information.
To independently propose hypotheses for research. Provide inputs to modify research approaches and execution plans. Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected. Verifies the reliability and accuracy of the information through detailed checks. Detects any gaps in information uncovered and removes unreliable information. Clarifies and resolves inconsistencies in the data of research projects. Analyzes and interprets relevant data for results and important insights. Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies.
Influencing and Building Stakeholder Consensus :
Requires knowledge of:
Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles.
To communicate articulately and concisely in stakeholder meetings involving multiple teams. Convey complex information and address ambiguity for robust technology development. Build productive, collaborative relationships with stakeholders. Influence team and stakeholders to take meaningful action with sound recommendations. Independently prepare clear, concise, logically structured and meaningful reports/material based on facts. Seek and provide constructive feedback, anticipate needs/questions, respond appropriately.
Driving Customer/Client Needs :
Requires knowledge of:
Customer and business problems; Dependencies and impacts on product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques.
To seek and analyze user feedback to understand areas of improvement for product/services/offerings. Identifies potential process improvements to reduce turnaround times and drive efficiencies to enhance customer experiences.
Usability Testing and Iteration :
Requires knowledge of:
User profiles; Testing scenarios; Documentation; Test plans
To understand the basics of testing against a design specification. Identifies major activities and documents associated with user acceptance testing. Cites multiple examples and types of acceptance tests for user acceptance testing. Compiles a list of procedures and guidelines for test developers and end users. Explains the features and objectives of alpha and beta tests.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values - Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change - Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer - Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Deliver for the Customer - Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates - Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Focus on our Associates - Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 2 years' experience in market research, business analysis, UX design research, or related area.
Option 2: 4 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
508 Sw 8Th St, Bentonville, AR 72712, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.