County of San Mateo
Overpayments and Collections Analyst I/II (Open and Promotional)
County of San Mateo, Redwood City, California, United States, 94061
The County of San Mateo Human Services Agency (HSA) is seeking qualified applicants for the position of
Overpayments and Collections Analyst I/II , in the Financial Services Branch’s Overpayments and Collections Unit located at 500 County Center, 2nd Floor, Redwood City, CA.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
The ideal candidate will possess:The Overpayments and Collections Analyst I/IIs perform duties in a highly specialized functional area of public assistance. This position requires a thorough knowledge of eligibility policies, procedures, and regulations for all public assistance programs and perform duties including but not limited to CalFresh, CalWORKs, Foster Care, General Assistance (GA), Cash Assistance Program for Immigrants (CAPI), and other public welfare programs. Areas of thorough knowledge include audit and eligibility re-calculations for validation, and determinations for all assistance programs. Incumbent will work in the Overpayments and Collections Unit within the Human Services Agency and perform activities associated with the overpayments, over-issuances, and early detection of fraud in the application and receipt of public assistance benefits as well as recoupments and collections of overpayments and over-issuances, assist in the enforcement of legal requirements for repayments, liens, writs, small claims, and other legal communications between external entities with County Counsel direction.
The Overpayments and Collections Analyst I/II position, under general supervision, performs a variety of tasks and support in the following activities: relates to overpayments and collections, benefit issuances, reconciling trust funds; tax Intercept; Income and Eligibility Verification System (IEVS) abstracts, overpayments establishment; and other collections activities including assisting with coordination of oversight over cash, credit, and bank transactions as they relate to collection activities in the new statewide welfare system, CalSAWS, which migrated from CalWIN and VACS. The position also works closely with several local data systems including Web-based Overpayments Tracking System (WOTS), and Ventura Automated Collections System (VACS). The position reviews and analyzes All County Letters (ACLs), All County Information Notices (ACINs), and County Fiscal Letters (CFLs) for understanding and supporting the implementation of policy and operational impacts for overpayment and collections functional operations.
Strong writing, comprehension, editing, mathematical and analytical skills as well as superior interpersonal and presentation skills are critical and required. The successful candidate will have experience working with a wide variety of stakeholders within the County, the Department, and be expected to participate with Statewide stakeholders in relevant areas.
The candidate will be a self-motivated, highly analytical, and strategic thinker with the ability to solve business problems and deliver insights that enable timely and effective operational decision-making. The position works with cross-functional teams of the organization in support of the development, execution, and monitoring of programmatic, administrative, facility, and technological areas.
Duties may include, but are not limited to:Identify issues and problems and propose solutions for overpayments, over-issuances, and debt collections.Explain policies, procedures and prepare correspondence to clients, employers, and other stakeholders as required.Prepare memos to department supervisors and staff explaining issues, errors and corrective actions.Make verbal and written reports of findings to staff, supervisors, and managers.Enter, update, and maintain case narratives, payments, and other relevant case information into various Federal, State and local public assistance, collection, and other ancillary data systems as appropriate.Apply laws, regulations, and policies to determine appropriate overpayment and over-issuance recovery procedures and collection activities.Attend State, Local, Departmental and Regional meetings and workgroups regarding program and policy changes related to State, and Federal Laws, as assigned.Perform customer service duties, including client and stakeholder contacts, written and oral communications, both in person and remotely.Follow office protocols and operating procedures and policies.Assist supervisor with any projects as assigned.Perform related duties as assigned.
Education and Experience:Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Level I:
Two years of experience performing public assistance eligibility work in a welfare department or related field.
Level II:
One year of experience performing account reconciliation, debt recovery and overpayment collection work in a welfare department or related field.
Open and Promotional. Anyone may apply.
IMPORTANT:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the
"Apply"
button. If you are not on the County's website, please go to
https://jobs.smcgov.org/
to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULEFinal Filing Date: Thursday, August 22, 2024 at 11:59 p.m. PSTApplication Screening:
Monday, August 26, 2024Combined Panel Interview:
Wednesday, September 4, 2024 and/or Thursday, September 5, 2024
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.#J-18808-Ljbffr
Overpayments and Collections Analyst I/II , in the Financial Services Branch’s Overpayments and Collections Unit located at 500 County Center, 2nd Floor, Redwood City, CA.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
The ideal candidate will possess:The Overpayments and Collections Analyst I/IIs perform duties in a highly specialized functional area of public assistance. This position requires a thorough knowledge of eligibility policies, procedures, and regulations for all public assistance programs and perform duties including but not limited to CalFresh, CalWORKs, Foster Care, General Assistance (GA), Cash Assistance Program for Immigrants (CAPI), and other public welfare programs. Areas of thorough knowledge include audit and eligibility re-calculations for validation, and determinations for all assistance programs. Incumbent will work in the Overpayments and Collections Unit within the Human Services Agency and perform activities associated with the overpayments, over-issuances, and early detection of fraud in the application and receipt of public assistance benefits as well as recoupments and collections of overpayments and over-issuances, assist in the enforcement of legal requirements for repayments, liens, writs, small claims, and other legal communications between external entities with County Counsel direction.
The Overpayments and Collections Analyst I/II position, under general supervision, performs a variety of tasks and support in the following activities: relates to overpayments and collections, benefit issuances, reconciling trust funds; tax Intercept; Income and Eligibility Verification System (IEVS) abstracts, overpayments establishment; and other collections activities including assisting with coordination of oversight over cash, credit, and bank transactions as they relate to collection activities in the new statewide welfare system, CalSAWS, which migrated from CalWIN and VACS. The position also works closely with several local data systems including Web-based Overpayments Tracking System (WOTS), and Ventura Automated Collections System (VACS). The position reviews and analyzes All County Letters (ACLs), All County Information Notices (ACINs), and County Fiscal Letters (CFLs) for understanding and supporting the implementation of policy and operational impacts for overpayment and collections functional operations.
Strong writing, comprehension, editing, mathematical and analytical skills as well as superior interpersonal and presentation skills are critical and required. The successful candidate will have experience working with a wide variety of stakeholders within the County, the Department, and be expected to participate with Statewide stakeholders in relevant areas.
The candidate will be a self-motivated, highly analytical, and strategic thinker with the ability to solve business problems and deliver insights that enable timely and effective operational decision-making. The position works with cross-functional teams of the organization in support of the development, execution, and monitoring of programmatic, administrative, facility, and technological areas.
Duties may include, but are not limited to:Identify issues and problems and propose solutions for overpayments, over-issuances, and debt collections.Explain policies, procedures and prepare correspondence to clients, employers, and other stakeholders as required.Prepare memos to department supervisors and staff explaining issues, errors and corrective actions.Make verbal and written reports of findings to staff, supervisors, and managers.Enter, update, and maintain case narratives, payments, and other relevant case information into various Federal, State and local public assistance, collection, and other ancillary data systems as appropriate.Apply laws, regulations, and policies to determine appropriate overpayment and over-issuance recovery procedures and collection activities.Attend State, Local, Departmental and Regional meetings and workgroups regarding program and policy changes related to State, and Federal Laws, as assigned.Perform customer service duties, including client and stakeholder contacts, written and oral communications, both in person and remotely.Follow office protocols and operating procedures and policies.Assist supervisor with any projects as assigned.Perform related duties as assigned.
Education and Experience:Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Level I:
Two years of experience performing public assistance eligibility work in a welfare department or related field.
Level II:
One year of experience performing account reconciliation, debt recovery and overpayment collection work in a welfare department or related field.
Open and Promotional. Anyone may apply.
IMPORTANT:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the
"Apply"
button. If you are not on the County's website, please go to
https://jobs.smcgov.org/
to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULEFinal Filing Date: Thursday, August 22, 2024 at 11:59 p.m. PSTApplication Screening:
Monday, August 26, 2024Combined Panel Interview:
Wednesday, September 4, 2024 and/or Thursday, September 5, 2024
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.#J-18808-Ljbffr