Apap365
Audience Engagement Manager
Apap365, Cincinnati, Ohio, United States, 45208
Position Summary:
The Audience Engagement Manager is responsible for managing key aspects related to the overall patron experience at concerts. This includes three main areas of responsibility: managing front-of-house (FOH) activity for all concerts, assist with audience development initiatives and coordinating volunteers to support these activities.Job Responsibilities:Front of House Management:Manage front-of-house (FOH) activity across all product lines, with an eye toward delivering excellent guest service and experiences.
Serve as front-of-house manager for most concerts.Manage and distribute FOH schedule, disseminate information to and train other FOH staff.Participate in usher meetings prior to concerts; use these as an opportunity to seek and provide input on improving the audience experience.Serve as a liaison to Cincinnati Arts Association with respect to ushers, ticket-takers and concessions; address issues in these areas as necessary.Adjust lobby signage and set up weekly.
Coordinate weekly concert fact sheet; coordinate with Music Hall staff and ushers regarding concert set up.Coordinate experiential elements to ensure a seamless, end-to-end concert experience (bus drop-off/pick-up for Young People’s Concerts; Brady Neighborhood Concert shuttles, etc.).Assist Cincinnati Arts Association in training ushers and coordinate/lead training of staff and volunteer ambassadors.Participate in cross-department, strategic efforts to help ensure unparalleled concert experiences for audience members; help execute concert enhancements and provide event support to enhance the audience experience.Audience Development Initiatives:Assist with the creation and implementation of audience development initiatives including but not limited to:
Young Professional engagement.Student Ambassadors.Off-site events, such as the Brady Neighborhood Concert series, Comic Expo, etc.Warm Welcome.
Volunteer Coordination:Works with the Volunteer & Community Engagement Manager to ensure all concert-related volunteer opportunities are added to the volunteer management software.Train volunteers on respective duties (FOH, ambassador/greeter, etc.).Serve as Volunteer Point of Contact for on-and-offsite events.Other:Support organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture.Other work-related duties as assigned.Qualifications:
Do you have the following skills, experience and drive to succeed in this role Find out below.
2-3 years customer service and/or operations experience, preferably in a concert hall or theatrical environment.Ability to work nights and weekends.Exhibit strong project management skills, problem-solving, and critical thinking skills.Proven effectiveness in interacting and collaborating with other departments and co-workers.Demonstrate a high degree of creativity, resourcefulness and energy.Experience working with/managing volunteers desired.Reporting Relationship:
Director of Audience Engagement
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The Audience Engagement Manager is responsible for managing key aspects related to the overall patron experience at concerts. This includes three main areas of responsibility: managing front-of-house (FOH) activity for all concerts, assist with audience development initiatives and coordinating volunteers to support these activities.Job Responsibilities:Front of House Management:Manage front-of-house (FOH) activity across all product lines, with an eye toward delivering excellent guest service and experiences.
Serve as front-of-house manager for most concerts.Manage and distribute FOH schedule, disseminate information to and train other FOH staff.Participate in usher meetings prior to concerts; use these as an opportunity to seek and provide input on improving the audience experience.Serve as a liaison to Cincinnati Arts Association with respect to ushers, ticket-takers and concessions; address issues in these areas as necessary.Adjust lobby signage and set up weekly.
Coordinate weekly concert fact sheet; coordinate with Music Hall staff and ushers regarding concert set up.Coordinate experiential elements to ensure a seamless, end-to-end concert experience (bus drop-off/pick-up for Young People’s Concerts; Brady Neighborhood Concert shuttles, etc.).Assist Cincinnati Arts Association in training ushers and coordinate/lead training of staff and volunteer ambassadors.Participate in cross-department, strategic efforts to help ensure unparalleled concert experiences for audience members; help execute concert enhancements and provide event support to enhance the audience experience.Audience Development Initiatives:Assist with the creation and implementation of audience development initiatives including but not limited to:
Young Professional engagement.Student Ambassadors.Off-site events, such as the Brady Neighborhood Concert series, Comic Expo, etc.Warm Welcome.
Volunteer Coordination:Works with the Volunteer & Community Engagement Manager to ensure all concert-related volunteer opportunities are added to the volunteer management software.Train volunteers on respective duties (FOH, ambassador/greeter, etc.).Serve as Volunteer Point of Contact for on-and-offsite events.Other:Support organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture.Other work-related duties as assigned.Qualifications:
Do you have the following skills, experience and drive to succeed in this role Find out below.
2-3 years customer service and/or operations experience, preferably in a concert hall or theatrical environment.Ability to work nights and weekends.Exhibit strong project management skills, problem-solving, and critical thinking skills.Proven effectiveness in interacting and collaborating with other departments and co-workers.Demonstrate a high degree of creativity, resourcefulness and energy.Experience working with/managing volunteers desired.Reporting Relationship:
Director of Audience Engagement
#J-18808-Ljbffr