Sephora
Director Retention Marketing Analytics
Sephora, San Francisco, California, United States, 94199
Job ID:
246416Location Name:
CA-FSC SF Off (0174)Address:
350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)Job Type:
Full TimePosition Type:
RegularJob Function:
MarketingRemote Eligible: Hybrid Schedule
Company Overview:
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to
reimagine the future of beauty .
The Opportunity:
We are currently seeking a dynamic and experienced
Director of Retention Marketing Analytics . In this role, you will lead all aspects of the development and implementation of data-driven strategies to improve customer retention metrics across
Email, Mobile (SMS/Push), and Direct Mail .
Key Responsibilities:Collaborate with Retention Channel managers to develop the Marketing Effectiveness team's strategic roadmap and team objectives.Lead a team to conduct in-depth analyses of customer behavior, channel performance, testing, and forecasting to drive retention marketing performance.Establish KPIs and performance metrics to track the effectiveness of retention channels.Build out dashboards leveraging 3rd party data sources and CRM data to provide Sephora with deep analytical insights.Collaborate with Product, Engineers, and MarTech to monitor, identify, and resolve data integrity issues.Qualifications:
Degree in Business, Statistics, Economics, or a related field preferred.8+ years of Analytics experience, with a focus on customer retention.Excellent communication and presentation skills, including ability to communicate complex findings to both technical and non-technical audiences that drive strategic decisions.Proficiency in data analysis tools and programming languages such as SQL, Python, R, etc.Experience with data visualization tools such as Tableau, Power BI, or similar.Experience with test design measurement (e.g. A/B testing)Ability to thrive in a collaborative, cross-functional environment and effectively influence stakeholders at all levels of the organization. #LI-SR1If you are passionate about beauty, data-driven strategies, and customer retention, we would love to hear from you. Join us in our mission to reimagine the future of beauty. Apply today!
The annual base salary range for this position is $142,000.00 - $190,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.
While at Sephora, you'll enjoy...
The people.
You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.The learning . We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.The culture . As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can
unleash your creativity , because we've got disruptive spirit. You can
learn and evolve , because we empower you to be your best. You can
be yourself , because you are what sets us apart.
This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
246416Location Name:
CA-FSC SF Off (0174)Address:
350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)Job Type:
Full TimePosition Type:
RegularJob Function:
MarketingRemote Eligible: Hybrid Schedule
Company Overview:
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to
reimagine the future of beauty .
The Opportunity:
We are currently seeking a dynamic and experienced
Director of Retention Marketing Analytics . In this role, you will lead all aspects of the development and implementation of data-driven strategies to improve customer retention metrics across
Email, Mobile (SMS/Push), and Direct Mail .
Key Responsibilities:Collaborate with Retention Channel managers to develop the Marketing Effectiveness team's strategic roadmap and team objectives.Lead a team to conduct in-depth analyses of customer behavior, channel performance, testing, and forecasting to drive retention marketing performance.Establish KPIs and performance metrics to track the effectiveness of retention channels.Build out dashboards leveraging 3rd party data sources and CRM data to provide Sephora with deep analytical insights.Collaborate with Product, Engineers, and MarTech to monitor, identify, and resolve data integrity issues.Qualifications:
Degree in Business, Statistics, Economics, or a related field preferred.8+ years of Analytics experience, with a focus on customer retention.Excellent communication and presentation skills, including ability to communicate complex findings to both technical and non-technical audiences that drive strategic decisions.Proficiency in data analysis tools and programming languages such as SQL, Python, R, etc.Experience with data visualization tools such as Tableau, Power BI, or similar.Experience with test design measurement (e.g. A/B testing)Ability to thrive in a collaborative, cross-functional environment and effectively influence stakeholders at all levels of the organization. #LI-SR1If you are passionate about beauty, data-driven strategies, and customer retention, we would love to hear from you. Join us in our mission to reimagine the future of beauty. Apply today!
The annual base salary range for this position is $142,000.00 - $190,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.
While at Sephora, you'll enjoy...
The people.
You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.The learning . We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.The culture . As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can
unleash your creativity , because we've got disruptive spirit. You can
learn and evolve , because we empower you to be your best. You can
be yourself , because you are what sets us apart.
This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.