Contra Costa County, CA
Telecommunications Specialist II
Contra Costa County, CA, San Francisco, California, United States, 94199
Salary :
$81,651.36 - $99,247.80 Annually
Location :
Contra Costa County, CA
Job Type:
Permanent Full-Time
Job Number:
PEVA-2024A
Department:
Information Technology
Opening Date:
08/08/2024
Closing Date:
8/22/2024 11:59 PM Pacific
FLSA:
Determined by Position
Bargaining Unit:
TB
The Position
Bargaining Unit: Local 856 - General Services & Maintenance Unit
Why join Contra Costa County Department of Information Technology (DoIT)?Can you generate customer rapport by listening to and resolving concerns? Can you maintain a safe work environment? Are you willing to enhance department and organization reputation by accepting ownership of new and different requests? If so, then you will want to join the Department of Information Technology's (DoIT) Telecommunication Team, which is working to move Contra Costa County communications into the world of VoIP and IoT.
If you possess Telecommunications knowledge, enjoy telecommunications technologies, have a technical zeal, a keen focus on attention to detail, and enjoy dealing with complex tasks then this position may be for you.
Contra Costa County Department of Information Technology is seeking talented individuals to serve as key members of its Telecommunication team. The incumbent should be self-motivated, and able to plan network installations by studying technical specifications, and prepare an installation schematic. Under the guidance of the Telecommunications Lead, you would verify service by testing and re-programming circuits, equipment, and alarms as well as identifying and correcting problems, and conferring with WAN engineers.
We are looking for someone who is:
Knowledgeable and technically skilled in working with PBX's and networksMotivated to learn new skills, and embraces new technologyAble to prioritize a heavy workload, and new tasks and demands from the departmentA good listener with a focus on successfully carrying out job dutiesGood at building relationships and collaborating with coworkers, supervisors, county customers, and vendorsSkilled at verbal communication, with the ability to provide information clearly and conciselyOrganized and has attention to detailOptimistic and has the ability to focus on solutionsWhat you will typically be responsible for:
Performing adds, moves, and changes to the existing county communication PBX/VoIP networkResponding to trouble ticketsAttending and participating in site upgrade and planning meetingsMaintaining DC power suppliesCompleting assigned workload dailyPerforming 911 and a911 site testingPerforming network migration refreshesA few reasons you might love this job:
You will serve the public as an individual contributor on a team, by enhancing the County's ability to improve the lives of the residents and communityThe department provides ongoing job development and formal training opportunitiesParticipation in county benefits such as paid vacation and sick time, health benefits, and retirementA few challenges you might face in this job :
Multi-tasking the current workload with migrating to new technologiesPrioritizing the large workload with new project timelinesPerforming weekend and overtime work as neededCompetencies Required:Critical Thinking:
Analytically and logically evaluating information, propositions and claims
Reading Comprehension:
Understanding and using written information
Professional & Technical Expertise:
Applying technical subject matter to the job
Safety Focus:
Showing vigilance and care in identifying and addressing health risks and safety hazards
Attention to Detail:
Focusing on the details of work content, work steps and final work produced
Handling Stress:
Maintaining emotional stability and self-control under pressure, challenges or adversity
Professional Integrity & Ethics:
Displaying honesty, adherence to principles and personal accountability
Self-Management:
Showing personal organization, self-discipline and dependability
Oral Communication:
Engaging effectively in dialogue with others
Customer Focus:
Attending to the needs and expectations of customers
Teamwork:
Collaborating with others to achieve shared goalsYou can read the complete job description at:
. The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.
Minimum Qualifications
License Required:
Possession of a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education:
Twelve (12)semester or eighteen (18) quarter college units in telecommunications, electronic technology, or closely related field; AND
Experience:
Eighteen months of full-time, or its equivalent, professional enterprise-level experience, performing installation, servicing, and repair of large PBX or IP-based call manager phone systems for large corporations or government entities.
Desirable Qualifications:
Cisco CCNA or CCDA CertificationCommScope CertificationCisco CUCM ExperienceToshiba PBX ExperienceTeltronics PBX Experience
Selection Process
Application Filing:
All applicants must apply online at
https://www.governmentjobs.com/careers/contracosta
and submit the information as indicated on the job announcement by the final filing date.Application Evaluation:
Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Online Multiple-Choice Exam:
An online, multiple-choice assessment will be administered to all accepted candidates. This assessment will measure but is not limited to the following competencies: Attention to Detail, Displaying Ownership & Accountability, Self-Management, Professional & Technical Expertise.
T
entatively scheduled: August 30 - September 3, 2024
(Weighted 100%)The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a cell phone.
SUCCESSFUL CANDIDATES WILL BE REQUIRED TO PASS A SECURITY BACKGROUND CHECK AND PRE-EMPLOYMENT PHYSICAL:
As a condition of employment, finalists will be required to successfully pass the pre-employment screening requirements established for the position. The requirements are based on the assigned duties and responsibilities of the position. Candidates who are being considered for appointment for specific positions may be required to pass a medical examination. Candidates who cannot meet the medical requirement may be placed under waiver until this requirement is met.Telecommunication Specialists have to intermittently and at times repetitively bend, squat, and kneel to retrieve and handle supplies, perform repairs, complete installations, etc. They lift, move, and carry supplies and equipment weighing up to 50 pounds in general office areas and occasionally from other sites. On a repetitive basis they may reach at full extension or overhead while pulling. They may be required to maintain awkward positions for extended periods of time, lift equipment weighing up to 50 pounds to complete repairs or installations of phones, and may climb up and down ladders and pull cable through ceiling and walls.
Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment specific questions, please contact Amanda Monson at amanda.monson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for this position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Do you possess a valid California motor vehicle operator's license? Out of state valid motor vehicle operator's license will be accepted during the application process.
YesNo
03
Do you possess eighteen months of full-time, or its equivalent, professional enterprise-level experience, performing installation, servicing, and repair of large PBX or IP-based call manager phone systems for large corporations or government entities?
YesNo
04
If you selected "yes," please provide the employer name, employment dates, your title, and SPECIFIC details about your professional enterprise-level experience performing installation, servicing, and repair of large PBX or IP-based call manager phone systems for large corporations or government entities. Do not write "see resume" or "see application."
05
Please select the answer that best describes how you meet the minimum qualifications for this classification.
I have completed 12 semester or 18 quarter college units in telecommunications, electronic technology or a closely related field.I have a combination of education and more than 18 months of experience.I have not completed the required education units and do not have 18 months of the required experience.
06
I understand that I may be required by the department to submit proof of my transcripts.
YesNo
07
I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.
I understand
Required Question
$81,651.36 - $99,247.80 Annually
Location :
Contra Costa County, CA
Job Type:
Permanent Full-Time
Job Number:
PEVA-2024A
Department:
Information Technology
Opening Date:
08/08/2024
Closing Date:
8/22/2024 11:59 PM Pacific
FLSA:
Determined by Position
Bargaining Unit:
TB
The Position
Bargaining Unit: Local 856 - General Services & Maintenance Unit
Why join Contra Costa County Department of Information Technology (DoIT)?Can you generate customer rapport by listening to and resolving concerns? Can you maintain a safe work environment? Are you willing to enhance department and organization reputation by accepting ownership of new and different requests? If so, then you will want to join the Department of Information Technology's (DoIT) Telecommunication Team, which is working to move Contra Costa County communications into the world of VoIP and IoT.
If you possess Telecommunications knowledge, enjoy telecommunications technologies, have a technical zeal, a keen focus on attention to detail, and enjoy dealing with complex tasks then this position may be for you.
Contra Costa County Department of Information Technology is seeking talented individuals to serve as key members of its Telecommunication team. The incumbent should be self-motivated, and able to plan network installations by studying technical specifications, and prepare an installation schematic. Under the guidance of the Telecommunications Lead, you would verify service by testing and re-programming circuits, equipment, and alarms as well as identifying and correcting problems, and conferring with WAN engineers.
We are looking for someone who is:
Knowledgeable and technically skilled in working with PBX's and networksMotivated to learn new skills, and embraces new technologyAble to prioritize a heavy workload, and new tasks and demands from the departmentA good listener with a focus on successfully carrying out job dutiesGood at building relationships and collaborating with coworkers, supervisors, county customers, and vendorsSkilled at verbal communication, with the ability to provide information clearly and conciselyOrganized and has attention to detailOptimistic and has the ability to focus on solutionsWhat you will typically be responsible for:
Performing adds, moves, and changes to the existing county communication PBX/VoIP networkResponding to trouble ticketsAttending and participating in site upgrade and planning meetingsMaintaining DC power suppliesCompleting assigned workload dailyPerforming 911 and a911 site testingPerforming network migration refreshesA few reasons you might love this job:
You will serve the public as an individual contributor on a team, by enhancing the County's ability to improve the lives of the residents and communityThe department provides ongoing job development and formal training opportunitiesParticipation in county benefits such as paid vacation and sick time, health benefits, and retirementA few challenges you might face in this job :
Multi-tasking the current workload with migrating to new technologiesPrioritizing the large workload with new project timelinesPerforming weekend and overtime work as neededCompetencies Required:Critical Thinking:
Analytically and logically evaluating information, propositions and claims
Reading Comprehension:
Understanding and using written information
Professional & Technical Expertise:
Applying technical subject matter to the job
Safety Focus:
Showing vigilance and care in identifying and addressing health risks and safety hazards
Attention to Detail:
Focusing on the details of work content, work steps and final work produced
Handling Stress:
Maintaining emotional stability and self-control under pressure, challenges or adversity
Professional Integrity & Ethics:
Displaying honesty, adherence to principles and personal accountability
Self-Management:
Showing personal organization, self-discipline and dependability
Oral Communication:
Engaging effectively in dialogue with others
Customer Focus:
Attending to the needs and expectations of customers
Teamwork:
Collaborating with others to achieve shared goalsYou can read the complete job description at:
. The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.
Minimum Qualifications
License Required:
Possession of a valid California motor vehicle operator's license. Out of state valid motor vehicle operator's license will be accepted during the application process.
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education:
Twelve (12)semester or eighteen (18) quarter college units in telecommunications, electronic technology, or closely related field; AND
Experience:
Eighteen months of full-time, or its equivalent, professional enterprise-level experience, performing installation, servicing, and repair of large PBX or IP-based call manager phone systems for large corporations or government entities.
Desirable Qualifications:
Cisco CCNA or CCDA CertificationCommScope CertificationCisco CUCM ExperienceToshiba PBX ExperienceTeltronics PBX Experience
Selection Process
Application Filing:
All applicants must apply online at
https://www.governmentjobs.com/careers/contracosta
and submit the information as indicated on the job announcement by the final filing date.Application Evaluation:
Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Online Multiple-Choice Exam:
An online, multiple-choice assessment will be administered to all accepted candidates. This assessment will measure but is not limited to the following competencies: Attention to Detail, Displaying Ownership & Accountability, Self-Management, Professional & Technical Expertise.
T
entatively scheduled: August 30 - September 3, 2024
(Weighted 100%)The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a cell phone.
SUCCESSFUL CANDIDATES WILL BE REQUIRED TO PASS A SECURITY BACKGROUND CHECK AND PRE-EMPLOYMENT PHYSICAL:
As a condition of employment, finalists will be required to successfully pass the pre-employment screening requirements established for the position. The requirements are based on the assigned duties and responsibilities of the position. Candidates who are being considered for appointment for specific positions may be required to pass a medical examination. Candidates who cannot meet the medical requirement may be placed under waiver until this requirement is met.Telecommunication Specialists have to intermittently and at times repetitively bend, squat, and kneel to retrieve and handle supplies, perform repairs, complete installations, etc. They lift, move, and carry supplies and equipment weighing up to 50 pounds in general office areas and occasionally from other sites. On a repetitive basis they may reach at full extension or overhead while pulling. They may be required to maintain awkward positions for extended periods of time, lift equipment weighing up to 50 pounds to complete repairs or installations of phones, and may climb up and down ladders and pull cable through ceiling and walls.
Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment specific questions, please contact Amanda Monson at amanda.monson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
To find more information on Benefits offered by Contra Costa County, please go to
01
The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for this position and to assist the HR staff in assessing each applicant's qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."
I understand
02
Do you possess a valid California motor vehicle operator's license? Out of state valid motor vehicle operator's license will be accepted during the application process.
YesNo
03
Do you possess eighteen months of full-time, or its equivalent, professional enterprise-level experience, performing installation, servicing, and repair of large PBX or IP-based call manager phone systems for large corporations or government entities?
YesNo
04
If you selected "yes," please provide the employer name, employment dates, your title, and SPECIFIC details about your professional enterprise-level experience performing installation, servicing, and repair of large PBX or IP-based call manager phone systems for large corporations or government entities. Do not write "see resume" or "see application."
05
Please select the answer that best describes how you meet the minimum qualifications for this classification.
I have completed 12 semester or 18 quarter college units in telecommunications, electronic technology or a closely related field.I have a combination of education and more than 18 months of experience.I have not completed the required education units and do not have 18 months of the required experience.
06
I understand that I may be required by the department to submit proof of my transcripts.
YesNo
07
I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.
I understand
Required Question