Instructional Designer - Customer Service
Uline, Kenosha, WI, United States
Instructional Designer - Customer Service
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Have a passion for designing engaging learning tools to ignite the potential in others? Support learning and development for Uline’s customer service team as an Instructional Designer! In this role, you'll design and develop learning solutions and training programs to empower our people to deliver legendary service.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Develop quality learning materials for in-person, eLearning and video training modules that align with Uline standards.
Collaborate with leadership to identify learning needs and to create learner-focused content.
Create standards for consistent training delivery and measure program effectiveness.
Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness.
Minimum Requirements
Bachelor's degree in instructional design or technology, education or a related field.
Experience with rapid-authoring, audio and video editing tools and workflows.
Strong communication and interpersonal skills.
3+ years of experience in the customer service industry preferred.
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore
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