Tandem
Designer (Brand, Product, & Web)
Tandem, New York, New York, us, 10261
Why you should join us
Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked - we have:Exponential organic growth:
We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every week and is doubling physician user count every month. We will reach millions by 2025.An AI-first business model:
Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.Top tier investors:
With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, and Bain Capital Ventures) to build an exceptional team of engineers and operators.Our number one problem is scaling to meet demand . We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow.
About the role
What we're doing is super complex, both in terms of business context and the tech required. It requires understanding the intricacies of health insurance rules, archaic healthcare systems, and what makes experiences effective for patients, providers, and pharmacies. As our first full-time Designer, you'll both help build our product
and
lead the development of a brand and online presence that communicates what we do.
This role will require you to develop a deep understanding of our users' needs and feel comfortable operating independently. You'll own all aspects of design and help define our roadmap and timelines for individual projects, across both product and brand. That said, we are big believers in collaborative problem solving - while you will be responsible for delivering on high-priority projects, you will work together with the rest of the early team to build context and make decisions.
If you join, you will:
Become an expert in the world of medicine, ranging from how health insurance claims work to how pharmaceutical companies launch new drugsLead user research to ensure we deeply understand our users' needs and pain pointsCollaborate with the rest of our team and CEO to define our product roadmap as we balance supporting patients with building a long-term profitable businessOwn the development and maintenance of our brand, including both visuals and messagingScope and spearhead design projects - this means establishing design systems, building out both low- and high-fidelity designs, prototyping, and supporting launches, for:Consumer- and provider-facing applications (external) and user support experiencesTools for our team and outsourced staff (internal) , including integration of AI featuresPublic website and landing pages for consumers, providers, and enterprise partnersBranding and marketing initiatives, including both digital and print materials (and merch!)
We'll be most excited if you:Have experience working full-time as a software product designerHave experience designing 1) data-rich UX with complex interactions and 2) interactive web experiencesKnow how to operate independently when dealing with ambiguous problemsAre pragmatic and can see the bigger pictureAre high output and bias towards actionThis is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We're excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
Working with us
Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.
We run as a high-trust environment with high autonomy, which requires that everyone is super competent and operates in line with our principles:
Commit to audacity.
"Whether you think you can, or you think you can't - you're right."Do the math.
Be rigorous, assume nothing.Find the shortest path.
Use hacks, favors, and backdoors. Only take a longer road on purpose.Spit it out.
Be direct, invite critique, avoid equivocation - we want right answers.Be demanding and supportive.
Expect excellence from everyone and offer help to achieve it.Do what it takes to be number 1.
We work hard to make sure we win.We provide competitive compensation with meaningful equity.
Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.
We also provide rich benefits to ensure you can focus on creating impact:
Fully covered medical, vision, and dental insurance.Memberships for One Medical, Talkspace, Teladoc, and Kindbody.Unlimited paid time off (PTO) and 16 weeks of parental leave.401K plan setup, FSA option, commuter benefits, and DashPass.Lunch at the office every day and Dinner at the office after 7 pm.
Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.
Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked - we have:Exponential organic growth:
We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every week and is doubling physician user count every month. We will reach millions by 2025.An AI-first business model:
Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.Top tier investors:
With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, and Bain Capital Ventures) to build an exceptional team of engineers and operators.Our number one problem is scaling to meet demand . We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow.
About the role
What we're doing is super complex, both in terms of business context and the tech required. It requires understanding the intricacies of health insurance rules, archaic healthcare systems, and what makes experiences effective for patients, providers, and pharmacies. As our first full-time Designer, you'll both help build our product
and
lead the development of a brand and online presence that communicates what we do.
This role will require you to develop a deep understanding of our users' needs and feel comfortable operating independently. You'll own all aspects of design and help define our roadmap and timelines for individual projects, across both product and brand. That said, we are big believers in collaborative problem solving - while you will be responsible for delivering on high-priority projects, you will work together with the rest of the early team to build context and make decisions.
If you join, you will:
Become an expert in the world of medicine, ranging from how health insurance claims work to how pharmaceutical companies launch new drugsLead user research to ensure we deeply understand our users' needs and pain pointsCollaborate with the rest of our team and CEO to define our product roadmap as we balance supporting patients with building a long-term profitable businessOwn the development and maintenance of our brand, including both visuals and messagingScope and spearhead design projects - this means establishing design systems, building out both low- and high-fidelity designs, prototyping, and supporting launches, for:Consumer- and provider-facing applications (external) and user support experiencesTools for our team and outsourced staff (internal) , including integration of AI featuresPublic website and landing pages for consumers, providers, and enterprise partnersBranding and marketing initiatives, including both digital and print materials (and merch!)
We'll be most excited if you:Have experience working full-time as a software product designerHave experience designing 1) data-rich UX with complex interactions and 2) interactive web experiencesKnow how to operate independently when dealing with ambiguous problemsAre pragmatic and can see the bigger pictureAre high output and bias towards actionThis is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We're excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
Working with us
Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.
We run as a high-trust environment with high autonomy, which requires that everyone is super competent and operates in line with our principles:
Commit to audacity.
"Whether you think you can, or you think you can't - you're right."Do the math.
Be rigorous, assume nothing.Find the shortest path.
Use hacks, favors, and backdoors. Only take a longer road on purpose.Spit it out.
Be direct, invite critique, avoid equivocation - we want right answers.Be demanding and supportive.
Expect excellence from everyone and offer help to achieve it.Do what it takes to be number 1.
We work hard to make sure we win.We provide competitive compensation with meaningful equity.
Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.
We also provide rich benefits to ensure you can focus on creating impact:
Fully covered medical, vision, and dental insurance.Memberships for One Medical, Talkspace, Teladoc, and Kindbody.Unlimited paid time off (PTO) and 16 weeks of parental leave.401K plan setup, FSA option, commuter benefits, and DashPass.Lunch at the office every day and Dinner at the office after 7 pm.
Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.