South Texas College of Law Houston
Marketing and Communications Specialist
South Texas College of Law Houston, Honolulu, Hawaii, United States, 96814
Summary / Objective
The Branch Manager is responsible for the administration and efficient daily operation of the branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provides leadership, training, and supervision. Oversees the branch teller and Personal Banker functions, and customer service duties. Must also be familiar with IRA services and banking products and services.
Experience & Education Requirements:
Bachelor’s degree or equivalent banking experience
Extensive background in financial institution operating policies and procedures, banking regulations and employee development
Experience in coaching and mentoring employees
Proven organizational, customer service and supervisory skills
Specific Job Functions:
Manages overall branch office operations. Maintain knowledge of, and consistently adhere to, bank policies and procedures regarding branch operations and human resources
Manages branch sales & service programs within the branches and is responsible for establishing new initiatives
Coach and monitor staff through branch meetings and regular scheduled individual coaching sessions
Write and conduct performance reviews.
Communicate appropriate information to staff, and assure understanding
Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Responsible for business development activities including the solicitation of new commercial relationships and the coordination of activities to support community related outreach programs and activities.
Create and maintain a sales culture to achieve goals and foster a team environment
Work within assigned authority level, referring to a higher authority when necessary or required by Bank policy
Monitor risk and follow proper security precautions
Responsible to provide comprehensive electronic banking support to customers
Actively advises customers on a variety of additional product offering including IRAs, business services, consumer lending services and safe deposit services
May be trained to accept mortgage loan applications as a licensed originator
Participates in activities for generating new business such as special events
Counsels employees when needed. Coordinates staff training.
Works on properly tracking sales results and community involvement
Required knowledge, skills & abilities:
Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues.
Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Strong supervisory and leadership skills required to manage, motivate, and develop branch employees required.
This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.
Proven success in customer service and in the development of strong customer relationships.
Knowledge of all types of banking services, including consumer, business lending, and credit administration.
Ability to work in a fast-paced environment & under pressure as needed.
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues.with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
Detail oriented, strong organizational skills, and high degree of accuracy.
Self-starter, ability to work independently.
MutualOne Bank offers a competitive salary and an excellent benefits package which includes, medical and dental insurance, 401(k) plan with Bank match, paid vacation, paid holidays, group term life insurance, long term disability & short-term disability insurance, flexible spending accounts, tuition reimbursement and an Employee Assistance Program. Salary Range $56,891-$102,388.
MutualOne Bank provides equal employment opportunities to all employees in regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics or status as a protected veteran.
Join our team and work at a Bank where employees drive the success of the company!
Required Skills
Required Experience
Qualifications:Minimum Required Skills:
Demonstrated communications/listening skills
Electrical and/or Instrument knowledge with industrial experience
Working knowledge and support of planning and scheduling, predictive, and preventative maintenance functions.
Preferred Skills:
Demonstrated understanding of Pulp & Paper equipment, processes, and systems.
Effective problem solving skills
Demonstrated ability to lead & advocate change
Demonstrated managerial courage
Demonstrated commitment to continuous improvement.
Demonstrated ability to drive for results
The Branch Manager is responsible for the administration and efficient daily operation of the branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business, provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation. Provides leadership, training, and supervision. Oversees the branch teller and Personal Banker functions, and customer service duties. Must also be familiar with IRA services and banking products and services.
Experience & Education Requirements:
Bachelor’s degree or equivalent banking experience
Extensive background in financial institution operating policies and procedures, banking regulations and employee development
Experience in coaching and mentoring employees
Proven organizational, customer service and supervisory skills
Specific Job Functions:
Manages overall branch office operations. Maintain knowledge of, and consistently adhere to, bank policies and procedures regarding branch operations and human resources
Manages branch sales & service programs within the branches and is responsible for establishing new initiatives
Coach and monitor staff through branch meetings and regular scheduled individual coaching sessions
Write and conduct performance reviews.
Communicate appropriate information to staff, and assure understanding
Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Responsible for business development activities including the solicitation of new commercial relationships and the coordination of activities to support community related outreach programs and activities.
Create and maintain a sales culture to achieve goals and foster a team environment
Work within assigned authority level, referring to a higher authority when necessary or required by Bank policy
Monitor risk and follow proper security precautions
Responsible to provide comprehensive electronic banking support to customers
Actively advises customers on a variety of additional product offering including IRAs, business services, consumer lending services and safe deposit services
May be trained to accept mortgage loan applications as a licensed originator
Participates in activities for generating new business such as special events
Counsels employees when needed. Coordinates staff training.
Works on properly tracking sales results and community involvement
Required knowledge, skills & abilities:
Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues.
Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Strong supervisory and leadership skills required to manage, motivate, and develop branch employees required.
This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.
Proven success in customer service and in the development of strong customer relationships.
Knowledge of all types of banking services, including consumer, business lending, and credit administration.
Ability to work in a fast-paced environment & under pressure as needed.
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues.with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
Detail oriented, strong organizational skills, and high degree of accuracy.
Self-starter, ability to work independently.
MutualOne Bank offers a competitive salary and an excellent benefits package which includes, medical and dental insurance, 401(k) plan with Bank match, paid vacation, paid holidays, group term life insurance, long term disability & short-term disability insurance, flexible spending accounts, tuition reimbursement and an Employee Assistance Program. Salary Range $56,891-$102,388.
MutualOne Bank provides equal employment opportunities to all employees in regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics or status as a protected veteran.
Join our team and work at a Bank where employees drive the success of the company!
Required Skills
Required Experience
Qualifications:Minimum Required Skills:
Demonstrated communications/listening skills
Electrical and/or Instrument knowledge with industrial experience
Working knowledge and support of planning and scheduling, predictive, and preventative maintenance functions.
Preferred Skills:
Demonstrated understanding of Pulp & Paper equipment, processes, and systems.
Effective problem solving skills
Demonstrated ability to lead & advocate change
Demonstrated managerial courage
Demonstrated commitment to continuous improvement.
Demonstrated ability to drive for results