Network Support Specialist - Satellite Communication IP

DescriptionWe are seeking a Network Support Specialist to provide support for satellite communication IP networks. This position involves monitoring, troubleshooting, and resolving network and communication issues in a 24x7x365 operations environment.Key Responsibilities:Create and manage tickets for customer problem tracking and resolution.Monitor network events and perform real-time troubleshooting.Configure and support IP networks, satellite modems, and voice equipment.Remotely access and de-access customers into the IP/SATCOM networks.Collaborate with DoD SATCOM Gateway facilities and operators to resolve network issues.Verify and maintain equipment configurations.Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).Basic Qualifications:DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).Ability to work in a 24/7 operations environment.Moderate experience with network configuration documentation and MILSATCOM encryption devices.Active Secret security clearance.Experience managing IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.Required Education and Experience:High school diploma and 2-4 years of experience in network support.