MUFG
Level 2 Desktop / Video Conference Tech_
MUFG, New York, New York, United States,
**Do you want your voice heard and your actions to count?**Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.**Summary:**Provide Video Conference and IT support to multiple sites in a territory or geographic region. Resolve incidents with Audio/Visual equipment, PC, hardware, software and business applications within the organization’s computing environment. This position ranges from mid to senior level technician for all aspects of the job.**Responsibilities:**• Ensuring that AV hardware and software is prepared to meet the needs of the organization.• Offering plans and advice for live audio and video events, including broadcasts, conferences• Maintenance, troubleshooting and problem-solving of hardware and software• Storing, transporting, assembling and disassembling AV equipment.• Ensuring the production and updating of AV documentation such as user guides.• Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.• Administer, support, and deploy hybrid & cloud-based end user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.• Responsible for critical work and/or complex projects performed within a broader technical and business context.• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.• Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.• Provide technical advice, guidance, and training to end-user base.• Follow the Change, Release, Incident, and Problem Management policies.• Analyze and troubleshoot complex incidents.• Evaluate and implement solutions utilizing best practices.• Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.• Collaborate with technology teams and business unit associates to ensure efficient operation of the organization’s computing environment.**Qualifications:**• Understanding AV technologies and IT systems on a technical level• Competence with video conference and broadcasting systems• Work with engineering and production teams for quality, warranty and cost improvement activities.• Document and make recommendations for vendor support and consolidate when possible.• Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.• Typically possesses a minimum of 3 to 5 years of relevant work experience.• Bachelor's Degree preferred or equivalent combination of education, training, and work experience.The typical base pay range for this role is between $136K - $163K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.MUFG Benefits Summary (ufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!**Our Culture Principles**+ Client Centric+ People Focused+ Listen Up. Speak Up.+ Innovate & Simplify+ Own & Execute