Sr Telecommunications Specialist_

Sr Telecommunications SpecialistLocation: Albuquerque, NM, United StatesJob ID: 6088578Date Posted:Aug 6, 2024**POSTING DEADLINE**This position is posted until filled.**DEPARTMENT**Department: ITO/Telecomm**JOB DESCRIPTION****Sr. Telecommunications Specialist**Salary Grade: G06Minimum Midpoint Maximum$74,796 - $100,975 - $127,152This position is covered by NERC CIP cyber security standards. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.SUMMARY:Under general supervision, installs and repairs telecommunications systems and equipment.ESSENTIAL DUTIES AND RESPONSIBILITIES:Coordinates activities between various corporate telecommunication functional areasVisits vendors to learn about available products, enhancements, or servicesAnalyzes business functions and makes recommendations that address the current and future telecommunication needs of the corporationMonitors PBX system performance to assure the dependable and uninterrupted operation of telephone communicationsCorrects PBX alarm conditionsIdentifies and replaces malfunctioning or inoperative equipment such as circuit cards or processing units and performs repairs and preventative maintenanceDetermines which backup components should be maintained in stockTroubleshoots entire communications system to determine if problems are telephone hardware or cablingDevelops an emergency plan to deal with a catastrophic eventOversees or assists in installation of PBX hardwareSets up new users and relocates existing users with telephone extensions, calling features, voice mail, and access codesTerminates cable on cross connects, hubs, and routersReads technical manuals and brochures to determine whether equipment meets establishment requirementsTests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systemsCOMPETENCIES:Expert knowledge of telecommunication troubleshooting equipment and techniques including those used by common carriersExpert knowledge of the public switched network including FCC rules and regulations and appropriate state and local tariffsExpert knowledge of financial analysis and reporting techniquesAbility to manage large projects using approved project management and reporting techniquesAbility to work with service and maintenance vendorsQUALIFICATIONSMINIMUM EDUCATION AND/OR EXPERIENCE:Bachelor's degree from four-year college or university with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline.CERTIFICATES, LICENSES, REGISTRATIONS:Must possess current, legally valid driver¿s license and meet the Company¿s driving record requirements.COMMUNICATION SKILLS:Ability to read and comprehend complex instructions, correspondence, and memosAbility to write complex correspondenceAbility to effectively present information in group situations and respond to questions from customers, clients, management, and other employees of the organizationMATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to apply concepts of basic algebra and geometryCOMPUTER SKILLS:Expert knowledge of telecommunication theory and practiceExpert knowledge of voice communication equipment including but not limited to that delineated aboveIn-depth knowledge of all corporate telecommunication systemsANALYSIS AND PROBLEM-SOLVING ABILITY:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDS:While performing the duties of this job, the employee is frequently required to stand and/or walk up to 1/3 of the time and up to 2/3 of the time. Manual dexterity required and the ability to stoop, kneel, crouch, crawl, and reach. Good vision required and the ability to bend, twist, climb, balance, talk and listen. The employee must frequently lift and/or move up to 100 pounds. Employees exposed to fiberglass and dust.WORK ENVIRONMENT:Call center environment.DEGREES:Bachelors Degree**EQUAL OPPORTUNITY STATEMENT**Safety Statement:Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, “everyone goes home safe”, reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.Americans with Disabilities Act (ADA) Statement:TXNM Energy is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.DEI Statement:At TXNM Energy, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.TXNM Energy and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.