JP Morgan Chase & Co.
Marketing Backlog Management - Executive Director
JP Morgan Chase & Co., Atlanta, GA
Job Description
Job Summary:
The Executive Director, Marketing Backlog Manager will partner with marketing and product leaders across all of JPMorgan Chase & Co. ("the firm") to operate and expand the One Chase Marketing Backlog for all of marketing requests to product teams.
As a Marketing Backlog Manager on the One Chase Performance Marketing team, you will work within the centralized JPMC marketing organization and will support the Chase, J.P. Morgan and corporate brands. As a leader, you will need to understand the current state of our product teams and the associated technology landscape, and work with product teams to move towards our transformation end goals. This strategic role demands a unique combination of business acumen, technological insight, and influential leadership to navigate and succeed within a highly matrixed organization.
Job Responsibilities:
Required Qualifications:
**Please note, we are back in the office in a hybrid model (3 days a week) we will not consider 100% remote or other locations if not listed on this requisition
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
Job Summary:
The Executive Director, Marketing Backlog Manager will partner with marketing and product leaders across all of JPMorgan Chase & Co. ("the firm") to operate and expand the One Chase Marketing Backlog for all of marketing requests to product teams.
As a Marketing Backlog Manager on the One Chase Performance Marketing team, you will work within the centralized JPMC marketing organization and will support the Chase, J.P. Morgan and corporate brands. As a leader, you will need to understand the current state of our product teams and the associated technology landscape, and work with product teams to move towards our transformation end goals. This strategic role demands a unique combination of business acumen, technological insight, and influential leadership to navigate and succeed within a highly matrixed organization.
Job Responsibilities:
- Responsible for "Owning" the One Chase Marketing backlog, starting with Workflows across Line of Business (LOBs), to enable marketing priorities at scale.
- Partner with product teams in the development of cross-functional roadmaps for new channel capabilities, etc.;
- Organizing governance and lead necessary cadences to drive towards a common goals on a mutually agreed upon timelines, and oversee the execution.
- Identify major issues and actionable opportunities, design solutions and quantify potential bottom-line impact.
- Work closely with the marketing CMOs and product teams to understand current business challenges, identify opportunities and provide an actionable roadmap while partnering with the relevant stakeholders.
Required Qualifications:
- 12+ years leading digital transformation
- Strategic thinker skilled in translating 'white space' into data-driven solutions with measurable outcomes.
- Customer-focused product leader championing outstanding experiences through agile, efficient processes.
- Proven leader promoting strong team culture, clear goal-setting, and effective resource management.
- Collaborative, influential team player committed to seamless user experiences across channels.
- High-energy, deadline-driven multitasker dedicated to solutions-oriented outcomes.
- Analytical mindset transforming data into actionable strategies.
- Executive-level communicator with proficiency in MS Office suite.
- Bachelor's degree from an accredited institution.
**Please note, we are back in the office in a hybrid model (3 days a week) we will not consider 100% remote or other locations if not listed on this requisition
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.