Wave
VP, Marketing Process & Transformation
Wave, Stamford, CT
JOB SUMMARY
The VP of Marketing Process and Transformation will advocate for key transformations to grow engagement, calls, and sales while bringing efficiency to our operations. This individual analyzes and measures the effectiveness of existing marketing processes and develops sustainable, repeatable and quantifiable improvements. This individual engages with key stakeholders to lead and deliver on initiatives that improve processes and enhance experiences for the customer and the marketing teams. This person will manage a team and set expectations to the executive leadership on realistic outcomes and achievable goals.
MAJOR DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Required Education
Bachelor's degree
Required Related Work Experience and Number of Years
General management experience - 10+
Consulting and/or process improvement - 10+
Work within a Marketing agency or organization - 10+
Program/project management experience - 10+
Leading and implementing pre- and post-deployment assessment and analysis - 10+
Analytics and data management - 5+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Master's degree
PMP certification and/or Lean / Six Sigma Certification
Preferred Related Work Experience and Number of Years
Cable industry leadership experience
WORKING CONDITIONS
Office environment
Some Travel required
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements
XMK019 2024-38466 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
The VP of Marketing Process and Transformation will advocate for key transformations to grow engagement, calls, and sales while bringing efficiency to our operations. This individual analyzes and measures the effectiveness of existing marketing processes and develops sustainable, repeatable and quantifiable improvements. This individual engages with key stakeholders to lead and deliver on initiatives that improve processes and enhance experiences for the customer and the marketing teams. This person will manage a team and set expectations to the executive leadership on realistic outcomes and achievable goals.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Proactively identify areas to increase marketing efficiency where technical gaps or manual process could be reasonably automated or redesigned through deployment of solutions/tools, and initiate the review of those areas with responsible stakeholders.
- Ensure marketing automation tools provide clear, intuitive, properly contextualized and actionable information that enable marketing teams to make quick well informed decisions when using them.
- Coordinate with stakeholders to ensure that automation tools continue to support the needs of marketing teams; track marketing automation KPIs such as usage, throughput, automation fallout, etc.; communicate these KPIs to management with recommendations for optimization opportunities.
- Research best business practices within and outside the organization to establish benchmark data.
- Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced program quality, increased productivity and reduced cost.
- Lead efforts to design innovative and strategic business processes to create a sustainable competitive advantage and deliver process and administrative efficiencies.
- Utilize independent judgment on analysis of variable factors allowing for determination of a course of action.
- Determine how new information technologies can support re-engineering marketing processes.
- Utilize experience with benchmarking, business process analysis, re-engineering, change management and measurement to recommend and drive marketing process and systems changes and/or process-driven systems requirements.
- Advise leadership about developing functional strategies on matters of significance.
- Contribute to the identification of projects and business opportunities that foster innovation and meet strategic objectives through proactive process review and researching industry/competitive trends.
- Lead the design of innovative business processes and approaches, creating sustainable competitive advantage and administrative efficiencies.
- Interface with all areas and levels of leadership within the organization teams to advise and provide oversight of projects, key insights, and ensure project milestones and deliverables are implemented in a timely manner.
- Develop and manage detailed project documentation for care management projects of various scopes and scales.
- Establish and review program pipeline, progress, and ensures projects are delivering the desired business outcomes.
- Provide project and program coordination to guide the implementation of new processes and process modifications.
- Utilize the solutions and tools built to provide results to executive leadership.
- Additional projects as requested or required.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Marketing subject matter expertise in the areas of process, operations and strategy
- Ability to understand data management including ETL, API, data staging, exception-based auditing and entity relationships
- Ability to analyze disparate data to draw meaningful conclusions
- Ability to understand the complexity of cross-functional teams working together to execute various existing customer and acquisition marketing campaigns
- Ability to understand requirements in the broadest context of business problems and recommend innovative solutions
- Strong business acumen balanced with analytical skills in order to see the big picture and draw out insights and observations
- Demonstrated ability to effectively interact with and influence all levels of the organization, including senior/executive level leadership
- Problem solver with a proven ability to lead in a fast paced, highly complex organization
- Proactive and high level of accountability / ownership
- High level of proficiency with Microsoft applications (Word, Excel, Visio, PowerPoint)
- Ability to design highly creative and innovative approaches to problems
- Demonstrated ability to effectively lead through change
- Excellent interpersonal, organization, communication and presentation skills
- Must be passionate about contributing to a Marketing organization focused on continuously improving processes and both internal and external customer experiences
Required Education
Bachelor's degree
Required Related Work Experience and Number of Years
General management experience - 10+
Consulting and/or process improvement - 10+
Work within a Marketing agency or organization - 10+
Program/project management experience - 10+
Leading and implementing pre- and post-deployment assessment and analysis - 10+
Analytics and data management - 5+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Master's degree
PMP certification and/or Lean / Six Sigma Certification
Preferred Related Work Experience and Number of Years
Cable industry leadership experience
WORKING CONDITIONS
Office environment
Some Travel required
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements
XMK019 2024-38466 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.