Live Nation Entertainment
Sr. Special Events Sales - Logistics Manager - MGM Music Hall Fenway & Citizens
Live Nation Entertainment, Boston, Massachusetts, us, 02298
Job Summary:
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Who are we?Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.Fenway Music Company, LLC, a joint venture including Live Nation Entertainment, offers exceptional club venues nationwide. Citizens House of Blues and MGM Music Hall | Fenway venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop.Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!The Role:The Special Events Logistics Manager provides administrative and operational support to the Sales Department for both Citizens House of Blues & MGM Music Hall | Fenway including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales.The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team at Citizens House of Blues and MGM Music Hall | Fenway.Responsibilities:I. Essential FunctionsResponsible for execution, servicing and detailing of assigned events once booked by the Special Events Department.Oversee and manage logistics team and events staff.Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift.Assures seamless transition for Client from Sales Department to Operations Manager during Event.Handle all aspects of the Special Event once the special event order (SEO) has been distributed.Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS.Responsible for staffing for all events.Responsible for safety at all events.Provides administrative support and assistance to the Special Events Sales Team.Oversees and manages distribution of all internal and external correspondence.Maintains all departmental files.Assists department team members with Information Systems support.Oversee all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up).Coordinates with Production department on all production aspects needed for an event.Liaison between client and LN Team Members throughout Event.Must maintain a neat, clean and well-groomed appearance (specific venue standard).Assist Sales Manager(s) as requested with special needs by the client.Responsible for executing and managing meetings such as the SEO Meeting and Kitchen Meeting.Maintain files in proper order after the (SEO) has been distributed.II. Accounting FunctionsProper execution and completion of all post event paperwork: Party Recap, Labor, billing information into POS.Process all deposits and payments in a timely manner.Track status of payments made for all events with Sales Managers.Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager.Verify Deposit / Payments tracking schedules with Sales Manager.Manage staff hours to ensure we are not exceeding our budget.III. Staff FunctionsCollect and update digital content for event marketing.Special projects as assigned by Director of Sales.Distribution of final contracted SEO’s to appropriate parties.Train all staff with regards to the proper techniques and etiquette for service.Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager.Qualifications:Three to Five years’ experience executing events at scale.Minimum of three years experience in a managerial role.Minimum of three years experience in customer service.Minimum of three years experience in restaurant and music hall operations, food preparation and restaurant reservation procedures.High School Diploma (College Degree preferred).Proficient knowledge of computers (Excel, Word, databases) plus a working knowledge of industry related systems (floorplan, CRS).Basic Mathematical skills.Written and verbal communication skills; time management skills.Ability to prioritize and organize and work in a fast-paced, high volume environment.If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Who are we?Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.Fenway Music Company, LLC, a joint venture including Live Nation Entertainment, offers exceptional club venues nationwide. Citizens House of Blues and MGM Music Hall | Fenway venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop.Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!The Role:The Special Events Logistics Manager provides administrative and operational support to the Sales Department for both Citizens House of Blues & MGM Music Hall | Fenway including Senior Sales Manager, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales.The Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team at Citizens House of Blues and MGM Music Hall | Fenway.Responsibilities:I. Essential FunctionsResponsible for execution, servicing and detailing of assigned events once booked by the Special Events Department.Oversee and manage logistics team and events staff.Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift.Assures seamless transition for Client from Sales Department to Operations Manager during Event.Handle all aspects of the Special Event once the special event order (SEO) has been distributed.Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS.Responsible for staffing for all events.Responsible for safety at all events.Provides administrative support and assistance to the Special Events Sales Team.Oversees and manages distribution of all internal and external correspondence.Maintains all departmental files.Assists department team members with Information Systems support.Oversee all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up).Coordinates with Production department on all production aspects needed for an event.Liaison between client and LN Team Members throughout Event.Must maintain a neat, clean and well-groomed appearance (specific venue standard).Assist Sales Manager(s) as requested with special needs by the client.Responsible for executing and managing meetings such as the SEO Meeting and Kitchen Meeting.Maintain files in proper order after the (SEO) has been distributed.II. Accounting FunctionsProper execution and completion of all post event paperwork: Party Recap, Labor, billing information into POS.Process all deposits and payments in a timely manner.Track status of payments made for all events with Sales Managers.Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager.Verify Deposit / Payments tracking schedules with Sales Manager.Manage staff hours to ensure we are not exceeding our budget.III. Staff FunctionsCollect and update digital content for event marketing.Special projects as assigned by Director of Sales.Distribution of final contracted SEO’s to appropriate parties.Train all staff with regards to the proper techniques and etiquette for service.Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager.Qualifications:Three to Five years’ experience executing events at scale.Minimum of three years experience in a managerial role.Minimum of three years experience in customer service.Minimum of three years experience in restaurant and music hall operations, food preparation and restaurant reservation procedures.High School Diploma (College Degree preferred).Proficient knowledge of computers (Excel, Word, databases) plus a working knowledge of industry related systems (floorplan, CRS).Basic Mathematical skills.Written and verbal communication skills; time management skills.Ability to prioritize and organize and work in a fast-paced, high volume environment.If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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