Wayfair
Creative Operations Associate_
Wayfair, Boston, Massachusetts, United States, 02133
**This position is based in Boston, MA. This is an on-site role that requires a minimum of four days in office per week.**
At this time, Wayfair is unable to hire candidates that require visa sponsorship now or in the future for this position.
Wayfair’s Specialty Retail Brands is seeking a dynamic and experienced Creative Operations Associate to work alongside our internal Creative Agency, as well as our Marketing and Brand partners. This person will be responsible for managing seasonal and brand multi-channel marketing campaigns from inception to delivery, and driving continuous improvement within the Creative Group against our established KPIs. The ideal candidate will have a proven track record of project management in a creative environment, with strong organizational skills and a keen eye for detail.
The Creative Operations team serves as the business owner of our Creative Group. This team drives the long-term strategy, scaling and day-to-day workflow for our diverse set of brands.
With hundreds of initiatives a month spanning all mediums, channels and disciplines, we are the driving force enabling our Creative talent to efficiently and effectively bring our brands to life with eye-catching visuals, strong messaging, and engaging storytelling.
Wayfair’s in-house Creative Agency operates on monthly project planning following an Agile-lite methodology through a Jira-based workflow system. Creative Operations owns planning and stakeholder management, ensuring that projects are delivered on-time, on brief and on budget.
What You’ll Do
Manage the execution of seasonal and brand marketing campaigns across multiple channels including digital, social, and print.
Collaborate closely with cross-functional teams including Creative and Marketing to ensure campaigns are aligned with strategic goals and brand guidelines.
Support Creative Operations lead with creative prioritization in close collaboration with our Marketing, Brand and other business stakeholders.
Support team with monthly planning on inbound creative requests.
Develop project timelines and manage status reports for various projects.
Support & run project related meetings identifying potential issues and propose solutions to ensure deliverables are on track.
Track ongoing work and monitor creative capacity, flagging project related risks.
Monitor inputs (such as hour logging) that support the Creative Group KPIs and reporting.
Identify and establish standard operating procedures for Ops, Creative and Marketing teams to inform cross-functional collaboration.
What You'll Need
1+ years of operations management experience
Brand Marketing or creative strategy experience a plus, but not required
Proven experience managing multi-channel marketing campaigns, including digital, social, and traditional channels.
Creative critical thinker with a strategic mindset and a passion for delivering innovative campaigns that drive results in a fast-paced environment.
Strong administrative, organization, and time management skills with the ability to prioritize and manage multiple projects simultaneously.
Analytical ability necessary to gather and interpret data, and develop, recommend and implement solutions
Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan; able to effectively drive results in a fast-paced and rapidly growing company
Senior presence with thoughtful, articulate communication style; adept at communicating up and down and at pivoting approach depending on the audience’s needs
Familiarity with Google Suite a plus
Bachelor degree or equivalent experience
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( ayfair.com/careers/privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at
dataprotectionofficer@wayfair.com .
At this time, Wayfair is unable to hire candidates that require visa sponsorship now or in the future for this position.
Wayfair’s Specialty Retail Brands is seeking a dynamic and experienced Creative Operations Associate to work alongside our internal Creative Agency, as well as our Marketing and Brand partners. This person will be responsible for managing seasonal and brand multi-channel marketing campaigns from inception to delivery, and driving continuous improvement within the Creative Group against our established KPIs. The ideal candidate will have a proven track record of project management in a creative environment, with strong organizational skills and a keen eye for detail.
The Creative Operations team serves as the business owner of our Creative Group. This team drives the long-term strategy, scaling and day-to-day workflow for our diverse set of brands.
With hundreds of initiatives a month spanning all mediums, channels and disciplines, we are the driving force enabling our Creative talent to efficiently and effectively bring our brands to life with eye-catching visuals, strong messaging, and engaging storytelling.
Wayfair’s in-house Creative Agency operates on monthly project planning following an Agile-lite methodology through a Jira-based workflow system. Creative Operations owns planning and stakeholder management, ensuring that projects are delivered on-time, on brief and on budget.
What You’ll Do
Manage the execution of seasonal and brand marketing campaigns across multiple channels including digital, social, and print.
Collaborate closely with cross-functional teams including Creative and Marketing to ensure campaigns are aligned with strategic goals and brand guidelines.
Support Creative Operations lead with creative prioritization in close collaboration with our Marketing, Brand and other business stakeholders.
Support team with monthly planning on inbound creative requests.
Develop project timelines and manage status reports for various projects.
Support & run project related meetings identifying potential issues and propose solutions to ensure deliverables are on track.
Track ongoing work and monitor creative capacity, flagging project related risks.
Monitor inputs (such as hour logging) that support the Creative Group KPIs and reporting.
Identify and establish standard operating procedures for Ops, Creative and Marketing teams to inform cross-functional collaboration.
What You'll Need
1+ years of operations management experience
Brand Marketing or creative strategy experience a plus, but not required
Proven experience managing multi-channel marketing campaigns, including digital, social, and traditional channels.
Creative critical thinker with a strategic mindset and a passion for delivering innovative campaigns that drive results in a fast-paced environment.
Strong administrative, organization, and time management skills with the ability to prioritize and manage multiple projects simultaneously.
Analytical ability necessary to gather and interpret data, and develop, recommend and implement solutions
Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan; able to effectively drive results in a fast-paced and rapidly growing company
Senior presence with thoughtful, articulate communication style; adept at communicating up and down and at pivoting approach depending on the audience’s needs
Familiarity with Google Suite a plus
Bachelor degree or equivalent experience
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( ayfair.com/careers/privacy ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at
dataprotectionofficer@wayfair.com .