Tourneau|Bucherer
Marketing and Events Manager, Retail Flagship
Tourneau|Bucherer, New York, New York, us, 10261
Job Title: Marketing and Events Manager, Retail FlagshipReports to: Store DirectorDivision: Retail
OVERVIEWS
The Marketing and Events Manager, Retail Flagship will represent the Bucherer Flagship store internally and externally. They are responsible for managing functional responsibilities and department in accordance with business principles. This person will ensure outstanding customer experiences while achieving optimal results in assigned department and achieve objectives set. They will effectively manage daily business and ensure conformity, CRM and administrative tasks.
ESSENTIAL JOB RESPONSIBILITIES
Leadership
Oversee personnel and technical management of allocated functions and staff under supervisionSet objectives, give continuous feedback, conduct touch bases and performance reviewsMonitor, coach and supervise direct reports to ensure optimal results and best in class service, ensure direct reports are working productively and meeting deadlines and company standardsOrganize and delegate activities to ensure maximum productivityEnsure job-specific training and development opportunities are ongoingPartner with Store Management team in preparing staff schedulesHandle performance issues with staff, i.e., corrective actions and attendance. In partnership with store management and HR as applicableConstantly recruit top talent from competitors who demonstrate outstanding client service. This includes interviewing, hiring and on-boarding in partnership with store management and HRBudget
Plan initiatives and expenses in accordance with budget specifications, together with the Store DirectorTake responsibility for meeting budget and reaching targets, achieving return on investmentOptimize merchandise management (e.g. analyze evaluations/statistics, recognize tendencies, monitor product ranges, etc.), introduce appropriate measures and monitor their implementationPlan and organize controlling activities in areas under responsibilityEvent and Marketing Management
Plan event from start to finish according to requirements, target audience and objectivesPrepare budgets and ensure adherenceEnsure successful execution on all in-store, external events an activations.Responsible for the store's follow-up post-events; including timely recaps and associate follow upSource and negotiate with vendors and suppliersAnalyze the event's success and prepare reportsCoordinate all operations related to event logisticsLiaise with brands to find out their exact event requirementsManage the complete process of an event including planning stage, running the actual event itself and the post-event evaluationManage operational and administrative functions to ensure event is delivered efficientlyEnsure event is in line with company's overall marketing strategy and attracts target audienceEvaluate advertising proposals, make visual requests if necessaryPrepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wiselyCRM Champion
Act as an "CRM ambassador" utilizing our systems and future systems that may be implementedSupport by building reports from CRM systems, current and futureProvide training and support for all CRM users through individual and group presentationsEnsure regular maintenance of the CRM databases to ensure efficiencyOffice Manager
Ensure supervision of international tour guides on site incl. recording and processing of dataResponsibility for the registration process of the tour guides and all related tracking and coordinationPartner with marketing and Legal on contracts and contract management, as applicableOther
Support the store in ensuring best in class serviceClosely monitor store security guidelines for events.Ensure compliance with Company policies and procedures, including but not limited to those related to Asset Protection, Standard Operating Procedures, Finance and Marketing and Public RelationsMaintain clear communications with Store Director, Corporate office and brand partners, providing regular input to management and Corporate office teams.Collaborate and execute corporate directives, special projects and tasks, as requiredDIRECT REPORTS: Client Experience Manager
QUALIFICATIONS
3-5 years' experience in the luxury segment of a retail division as well as employee managementTraining in marketing, retail or hotel industry or equivalent area with in-depth specialist knowledge in area of responsibilityTraining and/or diploma in business administration or equivalent qualificationExcellent leadership, organizational and decision making skills with relational aptitudeAssume personal and team responsibilityHospitable and approachable, customer-oriented personality with highly developed service skillsEntrepreneurial mindset and behavior, as well as strong analytical and business understandingCommunication skills appropriate to target audienceSense of style, professional appearance, and good etiquette with a flair for upmarket lifestyleHigh degree of customer sensitivity and proven intercultural competency in interacting with our local and international stakeholder baseHigh affinity for watches and jewelry businessCommitment to ongoing professional developmentBi-lingual/multi-lingual language proficiency is a plus to cater to our international customer base
SALARY RANGE: $90,000-$115,000 plus incentive.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
OVERVIEWS
The Marketing and Events Manager, Retail Flagship will represent the Bucherer Flagship store internally and externally. They are responsible for managing functional responsibilities and department in accordance with business principles. This person will ensure outstanding customer experiences while achieving optimal results in assigned department and achieve objectives set. They will effectively manage daily business and ensure conformity, CRM and administrative tasks.
ESSENTIAL JOB RESPONSIBILITIES
Leadership
Oversee personnel and technical management of allocated functions and staff under supervisionSet objectives, give continuous feedback, conduct touch bases and performance reviewsMonitor, coach and supervise direct reports to ensure optimal results and best in class service, ensure direct reports are working productively and meeting deadlines and company standardsOrganize and delegate activities to ensure maximum productivityEnsure job-specific training and development opportunities are ongoingPartner with Store Management team in preparing staff schedulesHandle performance issues with staff, i.e., corrective actions and attendance. In partnership with store management and HR as applicableConstantly recruit top talent from competitors who demonstrate outstanding client service. This includes interviewing, hiring and on-boarding in partnership with store management and HRBudget
Plan initiatives and expenses in accordance with budget specifications, together with the Store DirectorTake responsibility for meeting budget and reaching targets, achieving return on investmentOptimize merchandise management (e.g. analyze evaluations/statistics, recognize tendencies, monitor product ranges, etc.), introduce appropriate measures and monitor their implementationPlan and organize controlling activities in areas under responsibilityEvent and Marketing Management
Plan event from start to finish according to requirements, target audience and objectivesPrepare budgets and ensure adherenceEnsure successful execution on all in-store, external events an activations.Responsible for the store's follow-up post-events; including timely recaps and associate follow upSource and negotiate with vendors and suppliersAnalyze the event's success and prepare reportsCoordinate all operations related to event logisticsLiaise with brands to find out their exact event requirementsManage the complete process of an event including planning stage, running the actual event itself and the post-event evaluationManage operational and administrative functions to ensure event is delivered efficientlyEnsure event is in line with company's overall marketing strategy and attracts target audienceEvaluate advertising proposals, make visual requests if necessaryPrepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wiselyCRM Champion
Act as an "CRM ambassador" utilizing our systems and future systems that may be implementedSupport by building reports from CRM systems, current and futureProvide training and support for all CRM users through individual and group presentationsEnsure regular maintenance of the CRM databases to ensure efficiencyOffice Manager
Ensure supervision of international tour guides on site incl. recording and processing of dataResponsibility for the registration process of the tour guides and all related tracking and coordinationPartner with marketing and Legal on contracts and contract management, as applicableOther
Support the store in ensuring best in class serviceClosely monitor store security guidelines for events.Ensure compliance with Company policies and procedures, including but not limited to those related to Asset Protection, Standard Operating Procedures, Finance and Marketing and Public RelationsMaintain clear communications with Store Director, Corporate office and brand partners, providing regular input to management and Corporate office teams.Collaborate and execute corporate directives, special projects and tasks, as requiredDIRECT REPORTS: Client Experience Manager
QUALIFICATIONS
3-5 years' experience in the luxury segment of a retail division as well as employee managementTraining in marketing, retail or hotel industry or equivalent area with in-depth specialist knowledge in area of responsibilityTraining and/or diploma in business administration or equivalent qualificationExcellent leadership, organizational and decision making skills with relational aptitudeAssume personal and team responsibilityHospitable and approachable, customer-oriented personality with highly developed service skillsEntrepreneurial mindset and behavior, as well as strong analytical and business understandingCommunication skills appropriate to target audienceSense of style, professional appearance, and good etiquette with a flair for upmarket lifestyleHigh degree of customer sensitivity and proven intercultural competency in interacting with our local and international stakeholder baseHigh affinity for watches and jewelry businessCommitment to ongoing professional developmentBi-lingual/multi-lingual language proficiency is a plus to cater to our international customer base
SALARY RANGE: $90,000-$115,000 plus incentive.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.