Talbots
Senior UX Designer
Talbots, Hingham, Massachusetts, us, 02043
What We Offer
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Growth!
Here at Talbots our goal is to give you the opportunities to grow with us. Our Performance Feedback Program allows for healthy career conversations and goal setting throughout the year.
Condensed Work Week!
If we have no work obligations and have fulfilled our 40-hour week, our Life-Work balance approach allows for us to start our weekend at 1pm on Fridays.
Complete Benefit Package!
Our benefits kick off the first day of the month after your start date! Discover more about our full benefits package here. We have competitive time off, including paid time to volunteer within the community.
Merchandise Discounts!
Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.
Basic Purpose:
Talbots is hiring a Senior UX designer to lead interaction and visual design of the Talbots ecommerce shopping experience. An ideal candidate is a student of human-centered design, has a passion for making positive changes and inspiring innovative thinking among both teammates and stakeholders. From a skills perspective, you possess mastery of UX methodology tools across research, ideation and prototyping, interaction design, visual design and usability testing. Customers are the center of your universe, you are always looking for ways to improve your understanding of their needs, and expert in designing those needs into great experiences. You are responsive and approachable, eager to ‘roll up your sleeves’ and work in a vibrant, fast-paced, team-oriented, agile environment.
Principal Accountabilities:
Create information architecture, wireframe user flows, build interaction prototypes, high fidelity mockups and detailed UI and visual design specifications for web, mobile web and app interfaces.
Collaborate with product management and engineering teams from defining high-level design strategies through supporting product launches.
Partner with product management on conversion optimization (AB test) program, identifying friction points and new experience opportunities, providing prototyping designs and deliverables in an agile environment, driving both higher customer satisfaction and site conversion.
Represent the voice of the customer, based on customer research, analytic data, user experience best practices, and ecommerce industry expertise.
Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
Anticipate obstacles and friction, effectively articulate and manage risks, trade-offs, and recommend prioritization based on a balance of customer impact, business needs, and technical constraints.
Communicate designs and drive alignment with teammates and stakeholders from low-fi wireframe concepts to final hi-fi designs.
Not afraid to wear multiple hats - no job being too small or too large.
Internal and External Relationships:
Internal:
CIO
Director, Ecommerce
Ecommerce teams (including online marketing, product and art design, email, ecommerce, and analytics)
Customer Service and Web Operations
Merchandising, Brand Marketing, and Promotional Planning teams
IT
External:
Service and solutions providers (current and potential)
Education/Experience/Knowledge:
5-7 years of relevant work experience, with proven success designing and optimizing branded ecommerce and transactional experiences.
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
Strong design thinking, human centered design skills with expertise in user-centric design processes and execution across all levels (strategy through execution).
Responsive, approachable and proactive team player who is comfortable leading conversations and speaking up.
Passion for delivering outstanding digital retail customer experiences.
Expert experience with Adobe Photoshop and Adobe Illustrator.
Expert experience with interactive prototyping tools, preferably InVision.
Experience with Sketch or Adobe XD is strongly preferred, with ability to mentor skills to partner teams.
Demonstrated ability to quickly adapt to new technologies and a willingness to keep their skills and industry knowledge current.
Experience working with remote teams, self-directed and capable of working in a fast-paced environment.
Experience working in an agile environment, with multiple projects and tight timelines.
Experience working collaboratively in a dynamic environment, with changing priorities and multiple stakeholders.
An online portfolio or samples of work demonstrating experience creating end-to-end, user-centered design solutions and patterns, across desktop and mobile devices.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.
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Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Growth!
Here at Talbots our goal is to give you the opportunities to grow with us. Our Performance Feedback Program allows for healthy career conversations and goal setting throughout the year.
Condensed Work Week!
If we have no work obligations and have fulfilled our 40-hour week, our Life-Work balance approach allows for us to start our weekend at 1pm on Fridays.
Complete Benefit Package!
Our benefits kick off the first day of the month after your start date! Discover more about our full benefits package here. We have competitive time off, including paid time to volunteer within the community.
Merchandise Discounts!
Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.
Basic Purpose:
Talbots is hiring a Senior UX designer to lead interaction and visual design of the Talbots ecommerce shopping experience. An ideal candidate is a student of human-centered design, has a passion for making positive changes and inspiring innovative thinking among both teammates and stakeholders. From a skills perspective, you possess mastery of UX methodology tools across research, ideation and prototyping, interaction design, visual design and usability testing. Customers are the center of your universe, you are always looking for ways to improve your understanding of their needs, and expert in designing those needs into great experiences. You are responsive and approachable, eager to ‘roll up your sleeves’ and work in a vibrant, fast-paced, team-oriented, agile environment.
Principal Accountabilities:
Create information architecture, wireframe user flows, build interaction prototypes, high fidelity mockups and detailed UI and visual design specifications for web, mobile web and app interfaces.
Collaborate with product management and engineering teams from defining high-level design strategies through supporting product launches.
Partner with product management on conversion optimization (AB test) program, identifying friction points and new experience opportunities, providing prototyping designs and deliverables in an agile environment, driving both higher customer satisfaction and site conversion.
Represent the voice of the customer, based on customer research, analytic data, user experience best practices, and ecommerce industry expertise.
Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
Anticipate obstacles and friction, effectively articulate and manage risks, trade-offs, and recommend prioritization based on a balance of customer impact, business needs, and technical constraints.
Communicate designs and drive alignment with teammates and stakeholders from low-fi wireframe concepts to final hi-fi designs.
Not afraid to wear multiple hats - no job being too small or too large.
Internal and External Relationships:
Internal:
CIO
Director, Ecommerce
Ecommerce teams (including online marketing, product and art design, email, ecommerce, and analytics)
Customer Service and Web Operations
Merchandising, Brand Marketing, and Promotional Planning teams
IT
External:
Service and solutions providers (current and potential)
Education/Experience/Knowledge:
5-7 years of relevant work experience, with proven success designing and optimizing branded ecommerce and transactional experiences.
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
Strong design thinking, human centered design skills with expertise in user-centric design processes and execution across all levels (strategy through execution).
Responsive, approachable and proactive team player who is comfortable leading conversations and speaking up.
Passion for delivering outstanding digital retail customer experiences.
Expert experience with Adobe Photoshop and Adobe Illustrator.
Expert experience with interactive prototyping tools, preferably InVision.
Experience with Sketch or Adobe XD is strongly preferred, with ability to mentor skills to partner teams.
Demonstrated ability to quickly adapt to new technologies and a willingness to keep their skills and industry knowledge current.
Experience working with remote teams, self-directed and capable of working in a fast-paced environment.
Experience working in an agile environment, with multiple projects and tight timelines.
Experience working collaboratively in a dynamic environment, with changing priorities and multiple stakeholders.
An online portfolio or samples of work demonstrating experience creating end-to-end, user-centered design solutions and patterns, across desktop and mobile devices.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.
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