Highmark Health
Director Integrated Experience Design
Highmark Health, Cheyenne, Wyoming, United States, 82007
Highmark Health Director Integrated Experience Design Cheyenne, Wyoming Apply Now This job will be a key player in re-imagining our Living Health digital experience--leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end-to-end process to conceptualize and design how people interact with finding and accessing virtual/physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research and Design teams.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets.Provide periodic informal work guidance/direction to junior team members; provide performance input and recommendations to management for development/training plans.Develop analytical frameworks, approach and methodology best practices to analyze strategy issues and monitor initiatives.Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams.Accesses market intelligence capabilities focused on understanding market products, innovations, competitor solutions and any aspect of information needed to support the design process.Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.Leads in design sessions with design team, Experts and other business partners.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progress experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or "living" design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.3 years with operational improvement.3 years of knowledge of membership, rates, financial, economic and competitive data.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills. Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives.Travel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-based, teaches/trains others regularly, travel regularly from the office to various work sites.Disclaimer:
This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
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Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets.Provide periodic informal work guidance/direction to junior team members; provide performance input and recommendations to management for development/training plans.Develop analytical frameworks, approach and methodology best practices to analyze strategy issues and monitor initiatives.Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams.Accesses market intelligence capabilities focused on understanding market products, innovations, competitor solutions and any aspect of information needed to support the design process.Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.Leads in design sessions with design team, Experts and other business partners.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progress experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or "living" design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.3 years with operational improvement.3 years of knowledge of membership, rates, financial, economic and competitive data.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills. Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives.Travel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-based, teaches/trains others regularly, travel regularly from the office to various work sites.Disclaimer:
This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Pay Range Minimum:
$126,400.00Pay Range Maximum:
$233,700.00Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
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