Gartner
Senior Conference Planner, Content Operations (Portuguese required)
Gartner, Irving, Texas, United States, 75061
Role Overview:
Before applying for this role, please read the following information about this opportunity found below.The Senior Conference Planner is a critical support role within the global content team. Responsible for supporting the team and ensuring content delivery to our IT Leader and Symposia conferences in this region, creating exceptional customer experiences for attendees, sponsors, and associates attending conferences.Primary Responsibilities:Flawless delivery of assigned conferences, while working as part of the global content team.Communication and collaboration across conference teams to ensure seamless delivery of first-class conferences. Preparing and presenting role-specific initiatives, learnings, and analysis – to stakeholders, leadership, and external partners pre-conference and onsite.Work closely with program management and conference management in developing a client-focused agenda, develop and roll out new processes for session management and agenda guidelines.Be a key member of the global conference content team – build effective relationships with peers in all regions, take and share best practices to continuously raise the level of our conferences across the world.Actively participate in the process of improving conference features and programs and encourage attendee feedback.Constantly evaluate the experience, feedback, and results and implement changes accordingly. Create detailed post-conference analysis reports and conference debriefs for review with management/other team members.Identify and track conference navigator tool enhancements and work with the conference technology team on improvements and testing.Effective project management including ownership and adherence of timelines and templates.Partner with the Creative Attendee Journey team to create and improve attendee experience.Partner with the logistics team on capacity planning, projection models, and room placement.Manage conference content execution to include room monitor management, capacity management, session scanning, and feedback.Adhere to expense management practices.Expected Results:Flawless client experience.Flawless execution with high client satisfaction scores and strong client retention.Build and maintain excellent working relationships.Achievement of financial objectives.Engagement and effective management of suppliers.Exceptional operational efficiency.Qualifications:Bachelor’s degree with focus on events and/or marketing preferred.3-5+ years of business meeting planning experience.Brazilian Portuguese fluency required.Competent in Excel, PowerPoint, and Google Drive.Project management experience.Exceptional customer service skills. Excellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients at all levels.Must be self-motivated, confident to work independently, collaborative, and solution-oriented.Effective at building relationships with internal and external clients.Excellent organizational skills and an ability to work well under pressure and meet deadlines.Ability to travel in region and out of region. Expectations of up to 30% onsite delivery.Ability to multi-task and work in a quick-changing environment and be flexible.Understanding and appreciation of technology.Who are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Ready to grow your career with Gartner? Join us.
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Before applying for this role, please read the following information about this opportunity found below.The Senior Conference Planner is a critical support role within the global content team. Responsible for supporting the team and ensuring content delivery to our IT Leader and Symposia conferences in this region, creating exceptional customer experiences for attendees, sponsors, and associates attending conferences.Primary Responsibilities:Flawless delivery of assigned conferences, while working as part of the global content team.Communication and collaboration across conference teams to ensure seamless delivery of first-class conferences. Preparing and presenting role-specific initiatives, learnings, and analysis – to stakeholders, leadership, and external partners pre-conference and onsite.Work closely with program management and conference management in developing a client-focused agenda, develop and roll out new processes for session management and agenda guidelines.Be a key member of the global conference content team – build effective relationships with peers in all regions, take and share best practices to continuously raise the level of our conferences across the world.Actively participate in the process of improving conference features and programs and encourage attendee feedback.Constantly evaluate the experience, feedback, and results and implement changes accordingly. Create detailed post-conference analysis reports and conference debriefs for review with management/other team members.Identify and track conference navigator tool enhancements and work with the conference technology team on improvements and testing.Effective project management including ownership and adherence of timelines and templates.Partner with the Creative Attendee Journey team to create and improve attendee experience.Partner with the logistics team on capacity planning, projection models, and room placement.Manage conference content execution to include room monitor management, capacity management, session scanning, and feedback.Adhere to expense management practices.Expected Results:Flawless client experience.Flawless execution with high client satisfaction scores and strong client retention.Build and maintain excellent working relationships.Achievement of financial objectives.Engagement and effective management of suppliers.Exceptional operational efficiency.Qualifications:Bachelor’s degree with focus on events and/or marketing preferred.3-5+ years of business meeting planning experience.Brazilian Portuguese fluency required.Competent in Excel, PowerPoint, and Google Drive.Project management experience.Exceptional customer service skills. Excellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients at all levels.Must be self-motivated, confident to work independently, collaborative, and solution-oriented.Effective at building relationships with internal and external clients.Excellent organizational skills and an ability to work well under pressure and meet deadlines.Ability to travel in region and out of region. Expectations of up to 30% onsite delivery.Ability to multi-task and work in a quick-changing environment and be flexible.Understanding and appreciation of technology.Who are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Ready to grow your career with Gartner? Join us.
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