Service Writer_

Description: ON-SITE• Hours: Mon - Fri 9AM to 5PM• Must Haves: Worked in a customer service or Automotive repair sales experience, looking for a career move• Level of education required: High school diploma or equivalent• Years of experience required: At least 2 yearsJob SummaryServes as primary customer contact to promote quality customer service and increase business within the branch location.Key ResponsibilitiesServes as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair workCreates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.Works with the Service Supervisor and/or Team Lead to schedule job assignmentsDevelops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customersMonitors key performance metrics for the workshop, including labor productivity and customer satisfactionTop 3 Skills you are looking for:1. Customer facing skills2. Dealership or similar field experience3. Computer experience**Additional Manager notes**The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RVs, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.***Pay rate $26-$28 depending on experience***The working hours are 9am-5pm with occasional overtime working Monday-Friday. When the manager is ready, he will be requesting 30-minute zoom interviews.System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.