Studio by Tishman Speyer
Studio Ambassador
Studio by Tishman Speyer, New York, New York, us, 10261
Coworking Ambassador, Studio
About Studio by Tishman Speyer:
Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer's 40 years of expertise.
Tishman Speyer is a leading owner, developer, operator and fund manager of first-class real estate around the world. We are active across the United States, Europe, Latin America, and Asia, building and managing premier office, residential and retail space for industry-leading companies. The firm has a portfolio of over 175 million square feet with a total value of approximately US $95 billion. Tishman Speyer places a strong emphasis on innovation in the real estate space and is a leader in pioneering and investing in real estate technology. In addition to Studio, our coworking and flexible workspace business, we also offer ZO., our global amenities platform providing on-site and virtual services like premium food options, fitness and education classes, childcare services, beauty services, and more.
Summary of the Position:
The Studio Ambassador will report to the Studio General Manager and will be based at 11 West 42nd St in Midtown Manhattan.
As a Studio Ambassador, you'll help to build an engaged and connected community. Your focus on hospitality and ability to create personal connections with members will be paramount in helping each member feel like they're a part of the Studio family. In addition to creating a strong community, you'll also be focused on operational excellence and creating workspaces that look and feel amazing. You'll be the first point of contact for members and will drive member happiness by assisting with all aspects of the Studio business including operations, events, hospitality, marketing, sales, and much more.
Your key responsibilities:
OperationsManage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio spaceConduct member feedback analyses to address opportunity areas and create action plansDevelop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workordersManage pantry and supply inventory and ordering, and oversee mail and package processOn-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out proceduresReview and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standardsEnsure education and enforcement of the Studio's policies and procedures for all membersHospitality
Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for allProvide proactive, warm service that goes above and beyond to keep members happyPlan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional developmentPromote events with creation of events calendar, management of weekly newsletter, partnership with marketing to post events on social media, and moreBuild relationships with local businesses and community organizations to curate programmingDevelop innovative ways to surprise and delight members to create a unique experienceInteract with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfactionAddress member feedback promptly, and loop in the General Manager when neededSales
Manage leads and tour pipeline in our Customer Relationship Management platformExcite prospects by conducting stellar tours and telling the Studio by Tishman Speyer storyCreate and implement outreach, lead generation, and sales conversion strategies with local and corporate team to help maintain occupancy goalsAssist with updating the leasing and marketing platforms to attract new membersHelp develop marketing ideas to reach new audiences and drive tours into the spaceAbout you:
Qualifications:
College graduate with four-year degree2+ years of experience in hospitality, sales, or operationsExperience in customer serviceFinancial literacy, project management and business operations experience a plusDue to the nature of the role this position requires onsite presenceCritical Competencies for Success
:
Excellent interpersonal, verbal, and written communication skillsStrong organizational and project management skills; Excited to wear many hats and handle several projects at oncePassion for working with people, creating amazing experiences, and leading with hospitalityTakes initiative and is a proactive contributor always focused on continuous improvementAttention to the small details, ensuring quality and standards are never compromisedEager to be a part of a fast-paced and dynamic work environmentCommunity-Focused Requirements:
You aim to surpass expectations, not just get the job done but go above and beyondYou are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risksYou are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the communityYou will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any taskYou put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honestyYou find a way to make the member happy in each interaction so they walk away with a smileYou make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
The base compensation range for this role is $50,000 to $57,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
About Studio by Tishman Speyer:
Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer's 40 years of expertise.
Tishman Speyer is a leading owner, developer, operator and fund manager of first-class real estate around the world. We are active across the United States, Europe, Latin America, and Asia, building and managing premier office, residential and retail space for industry-leading companies. The firm has a portfolio of over 175 million square feet with a total value of approximately US $95 billion. Tishman Speyer places a strong emphasis on innovation in the real estate space and is a leader in pioneering and investing in real estate technology. In addition to Studio, our coworking and flexible workspace business, we also offer ZO., our global amenities platform providing on-site and virtual services like premium food options, fitness and education classes, childcare services, beauty services, and more.
Summary of the Position:
The Studio Ambassador will report to the Studio General Manager and will be based at 11 West 42nd St in Midtown Manhattan.
As a Studio Ambassador, you'll help to build an engaged and connected community. Your focus on hospitality and ability to create personal connections with members will be paramount in helping each member feel like they're a part of the Studio family. In addition to creating a strong community, you'll also be focused on operational excellence and creating workspaces that look and feel amazing. You'll be the first point of contact for members and will drive member happiness by assisting with all aspects of the Studio business including operations, events, hospitality, marketing, sales, and much more.
Your key responsibilities:
OperationsManage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio spaceConduct member feedback analyses to address opportunity areas and create action plansDevelop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workordersManage pantry and supply inventory and ordering, and oversee mail and package processOn-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out proceduresReview and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standardsEnsure education and enforcement of the Studio's policies and procedures for all membersHospitality
Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for allProvide proactive, warm service that goes above and beyond to keep members happyPlan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional developmentPromote events with creation of events calendar, management of weekly newsletter, partnership with marketing to post events on social media, and moreBuild relationships with local businesses and community organizations to curate programmingDevelop innovative ways to surprise and delight members to create a unique experienceInteract with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfactionAddress member feedback promptly, and loop in the General Manager when neededSales
Manage leads and tour pipeline in our Customer Relationship Management platformExcite prospects by conducting stellar tours and telling the Studio by Tishman Speyer storyCreate and implement outreach, lead generation, and sales conversion strategies with local and corporate team to help maintain occupancy goalsAssist with updating the leasing and marketing platforms to attract new membersHelp develop marketing ideas to reach new audiences and drive tours into the spaceAbout you:
Qualifications:
College graduate with four-year degree2+ years of experience in hospitality, sales, or operationsExperience in customer serviceFinancial literacy, project management and business operations experience a plusDue to the nature of the role this position requires onsite presenceCritical Competencies for Success
:
Excellent interpersonal, verbal, and written communication skillsStrong organizational and project management skills; Excited to wear many hats and handle several projects at oncePassion for working with people, creating amazing experiences, and leading with hospitalityTakes initiative and is a proactive contributor always focused on continuous improvementAttention to the small details, ensuring quality and standards are never compromisedEager to be a part of a fast-paced and dynamic work environmentCommunity-Focused Requirements:
You aim to surpass expectations, not just get the job done but go above and beyondYou are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risksYou are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the communityYou will roll up your sleeves because no task is too big or too small - you are team player and willing to help with any taskYou put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honestyYou find a way to make the member happy in each interaction so they walk away with a smileYou make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
The base compensation range for this role is $50,000 to $57,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.