United Way Worldwide
Associate Director of Operations and Communications
United Way Worldwide, Atlanta, Georgia, United States, 30349
Associate Director, Engagement Operations & Communications - The goal of Donor Communications & Connections (DC&C) is to expand United Way of Greater Atlanta’s donor population with emphasis on individual leadership giving ($1,000+).
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.This innovative position will play an instrumental role on the DC&C team through organized planning of unique engagement experiences, management of vendor networks & internal processes, as well as implementation of multiple affinity groups strategic plans aimed at increasing revenue and retention; provides direct engagement opportunities; effectively supports management of volunteer boards, committees, cabinets, etc.; responding to inbound communications with exemplary/prompt customer service; support growing affinity group membership; expanding individual engagement to the entire region; stewarding UWGA friends and partners; engaging a diverse audience; and more. In pursuit of these goals and other measurable metrics, the Associate Director will utilize, and be responsible for, various channels to build connections within the UWGA community and beyond, including but not limited to, volunteerism, phone, social media, email, events, surveys, etc.Key ResponsibilitiesThis role supports the goals ofWorking with affinity group strategy leads to support strategic plans and to execute engagement experiences and donor stewardship interaction through donor affinity group(s) membership.Execute aspects of engagement and fundraising events as needed. Create best practices and support across all team events. Design experiences that donors rate highly from invitation to registration to follow-up communications.Plan and execute a variety of engagement and fundraising events and oversee the strategic engagement of attendees during the event and beyond.Support of affinity group strategy lead management of volunteers/boards/committees/cabinets retreats & meetings.Support content & graphics of e-communications, direct mail, social media & and stewardship information production and timelines for affinity groups in partnership with marketing and the DC&C team.Establish strong partnership with marketing team to draft and ensure a high quality for individual engagement marketing materials, commitment forms, letters, etc.Design and implement strategies to assist with the identification, qualification, conversion, solicitation, cultivation, and stewardship of UWGA donors and prospects.Develop creative strategies for identifying and engaging diverse constituencies critical to the organization’s fundraising goals.Meet all assigned goals and metrics.Be service-oriented and collaborative in nature.Offer staff support to volunteer members as needed.Utilize the UWGA CRM to track data and ensure data accuracy.Other duties as assigned.Qualifications & Expectations
Bachelor’s degree. Advanced degree preferred.3+ years successful experience in an event execution, fundraising, sales and/or account management.Excellent skills in relationship management.Collaborative and flexible and high energyHigh level of detail orientationExcellence in production and execution of high-level eventsExcellent skills in team building, problem-solving, public speaking and executive presentation.Excellent written and verbal communication skills.Excellent influence and motivational skills.Ability to interface with high level donors, lead volunteers, CEOs and senior management.Volunteer/client management experience.Strategic planning and budget management experience.Proficient in Microsoft Office; basic understanding of customer contact or CRM systems.Attend and assist with the coordination of evening and weekend events as needed.Ability to innovate, problem solve, and timely follow through with promises or tasks.Work independently and be self-motivated.
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Please read the following job description thoroughly to ensure you are the right fit for this role before applying.This innovative position will play an instrumental role on the DC&C team through organized planning of unique engagement experiences, management of vendor networks & internal processes, as well as implementation of multiple affinity groups strategic plans aimed at increasing revenue and retention; provides direct engagement opportunities; effectively supports management of volunteer boards, committees, cabinets, etc.; responding to inbound communications with exemplary/prompt customer service; support growing affinity group membership; expanding individual engagement to the entire region; stewarding UWGA friends and partners; engaging a diverse audience; and more. In pursuit of these goals and other measurable metrics, the Associate Director will utilize, and be responsible for, various channels to build connections within the UWGA community and beyond, including but not limited to, volunteerism, phone, social media, email, events, surveys, etc.Key ResponsibilitiesThis role supports the goals ofWorking with affinity group strategy leads to support strategic plans and to execute engagement experiences and donor stewardship interaction through donor affinity group(s) membership.Execute aspects of engagement and fundraising events as needed. Create best practices and support across all team events. Design experiences that donors rate highly from invitation to registration to follow-up communications.Plan and execute a variety of engagement and fundraising events and oversee the strategic engagement of attendees during the event and beyond.Support of affinity group strategy lead management of volunteers/boards/committees/cabinets retreats & meetings.Support content & graphics of e-communications, direct mail, social media & and stewardship information production and timelines for affinity groups in partnership with marketing and the DC&C team.Establish strong partnership with marketing team to draft and ensure a high quality for individual engagement marketing materials, commitment forms, letters, etc.Design and implement strategies to assist with the identification, qualification, conversion, solicitation, cultivation, and stewardship of UWGA donors and prospects.Develop creative strategies for identifying and engaging diverse constituencies critical to the organization’s fundraising goals.Meet all assigned goals and metrics.Be service-oriented and collaborative in nature.Offer staff support to volunteer members as needed.Utilize the UWGA CRM to track data and ensure data accuracy.Other duties as assigned.Qualifications & Expectations
Bachelor’s degree. Advanced degree preferred.3+ years successful experience in an event execution, fundraising, sales and/or account management.Excellent skills in relationship management.Collaborative and flexible and high energyHigh level of detail orientationExcellence in production and execution of high-level eventsExcellent skills in team building, problem-solving, public speaking and executive presentation.Excellent written and verbal communication skills.Excellent influence and motivational skills.Ability to interface with high level donors, lead volunteers, CEOs and senior management.Volunteer/client management experience.Strategic planning and budget management experience.Proficient in Microsoft Office; basic understanding of customer contact or CRM systems.Attend and assist with the coordination of evening and weekend events as needed.Ability to innovate, problem solve, and timely follow through with promises or tasks.Work independently and be self-motivated.
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