Library Associate - TTU - Nighttime Desk_

**38620BR****Extended Job Title:**Library Associate - TTU - Nighttime Desk**Position Description:**This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.**Requisition ID:**38620BR**Travel Required:**Up to 25%**Major/Essential Functions:**+ Serves as customer service escalation point for patrons during the evening, weekend, and closing hours in the Texas Tech University.+ Ensures the safety of the Library building and patrons for incidents.+ Opens and closes the Library building.+ Assists with the collection and analysis of assessment and statistical data for Access Services. Prepares statistical and written reports as needed which includes interpretation and analysis of data gathered.+ Works in service areas providing exceptional customer service. Answers incoming phone calls and triages where appropriate. Maintains inventory of reserve items. Collects and enters statistical information of transactions outside of ALMA.+ Ensures the safety of the Library building and patrons by coordinating with supervisors, emergency responders, and Operations Division. Opens and closes the Library building.+ Assists with the implementation and maintenance of departmental SharePoint site and statistical dashboard.+ Assists patrons with issuing TexShare cards, community eRaider and borrower’s cards.+ Participates in writing and updating Access Services policies and guides.+ Monitors Access Services email inboxes.+ Submits Access Services Work Orders, End of Day Reports, and Incident Reports as needed.+ Serves on departmental Customer Service Team. Attends Library meetings, staff development workshops, and University training class sessions as needed. Completes special projects as assigned.**Knowledge, Skills, and Abilities**+ Effective Interpersonal and problem-solving skills.+ Strong written and verbal communication skills.+ Flexibility in work assignments.+ Strong attention to detail and accuracy.+ Strong keyboard skills.+ Exceptional customer service skills.+ Demonstrated ability to work and think independently.**Grant Funded?:**No**Minimum Hire Rate:**17.77**Pay Basis:**Hourly**Schedule Details:**Sun-Thur 5:30pm-2:30am**Work Location:**Lubbock**Preferred Qualifications:**+ Previous library experience.+ Knowledge of Integrated Library Systems.+ Ability to effectively manage time.+ Previous experience dealing with difficult customers.**Department:**Library**Required Attachments:**Cover Letter, Professional/Personal References, Resume / CV**Job Type:**Full Time**Job Group:**Library Staff**Shift:**Night**Required Qualifications:**Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.**Does this position work in a research laboratory?:**No**About the Department and/or College:**Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system comprises: (1) University Library, (2) Southwest Collection/Special Collections Library,(3) Architecture Library, and (4) Peters Family Legacy Library within the Student Enrichment Center. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections and archives, and to offer services to students and faculty that enable academic and research success.**Safety Information:**Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.**Pay Statement:**Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.**EEO Statement:**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.**About the University:**Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.