ASSISTANT COMMISSIONER (LIBRARY OPERATIONS AND PATRON EXPERIENCE)_

**Description:****JOB ANNOUNCEMENT****ASSISTANT COMMISSIONER - LIBRARY OPERATIONS AND PATRON EXPERIENCE****CHICAGO PUBLIC LIBRARY****Number of Positions: 1****Starting Salary: $118,128**Under the direction of the Deputy Commissioner of Library Operations and Patron Experience, the Assistant Commissioner of Patron Experience provides leadership and management of a team of district chiefs responsible for the patron experience and public service operations administration, and supervision of a team of district chiefs responsible for the patron experience and public service operations for the library system that supports the library’s mission, vision and strategic priorities. Direct the development and implementation of department goals, procedures, and annual work plans and establish levels of expected performance and productivity.Manage the allocation of resources and service levels to meet patron needs. Facilitate implementation of solutions that improve efficiencies, reduce, or eliminate barriers to services, and increase patron satisfaction. Evaluate, create, implement and review library policy and use guidelines with specific responsibility toward safety and equity to support safe, welcoming spaces. Monitor library trends and innovations and engage department managers in analysis and evaluation for providing new services or resources and implementing improvements in methods and processes. Monitor facility maintenance and building needs. Provide mentoring and coaching. Participate in system and citywide projects and initiatives. Work closely and collaboratively with all members of CPL’s senior leadership team, contributing to the development of long-range plans and collaboratively make decisions and implement change. Prepare work related reports. Represent CPL in meetings and partnerships with local, state and federal government, civic groups and professional organizations. Perform other duties as assigned.**LOCATION: 400 S. State Street – Harold Washington Library Center****DAYS OFF: Two days off per week****SHIFT:** **Monday through Friday 9:00 – 5:00. Will be required to work evenings and weekends/be on call based on operational needs****HOURS: 35 hours per week to be scheduled during normal unit hours. May be required to work some evenings and weekends****THIS POSITION IS EXEMPT FROM THE CAREER SERVICE****Qualifications:****MINIMUM QUALIFICATIONS**Graduation from an accredited American Library Association college or university with a Master's degree in Library Science or an approved foreign credential evaluation plus seven years of professional library experience of which three years are in a supervisory role related to the responsibilities of the position.**Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.****Education & Employment Verification- Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying.** **If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation.** **If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.****NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.****NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable.****SELECTION REQUIREMENTS**This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.**Evaluation:** **Your initial evaluation will be based on information provided on the application form and documents submitted with the application.** **Applications must be submitted by the individual applicant.** **No second party applicants will be accepted.****Residency Requirement:** **All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.****If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 (voice) or 312-744-5035 (TTY).** **Please be prepared to provide information in support of your reasonable accommodation request.****ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.****The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.****City of Chicago****Brandon Johnson, Mayor****Please note, all positions with the City of Chicago close promptly at 11:59pm.** **Applications for this position will be accepted until 11:59pm on September 9, 2024. No exceptions will be made.**