Tbwa Chiat/Day Inc
Influencer Marketing Program Manager
Tbwa Chiat/Day Inc, Boston, Massachusetts, us, 02298
Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence), and Later, the best social media management platform (now Later Social) and first-to-market link in bio tool.We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We’re now on a mission to build the world’s first Social Revenue Platform.Later will be the first inclusive platform where social media managers, influencer managers, and creators can come together to collaborate on content. We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.As a trusted partner and go-to source for social media advice, we help create an engaged community for reliable performance and repeatable growth.We’re looking for a
Program Manager
to join our Professional Services team who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset and has a desire to put strong, smart work out in the world to solve their client’s business objectives. You will be counted on for building and nurturing strong relationships with your accounts, providing consultative recommendations and solutions, and earning your seat as a trusted advisor to your customers.In this role, you'll get to:Lead and execute strategy and campaigns for ~5-12 customers, including Fortune 500 and Mid-Market Brands, spearheading the direction of all of your assigned accounts.Be a blend between a project manager and relationship manager and be accountable for the success and outcomes off all customers that you overseeDesign influencer strategies for the brand, provide guidance, and report on influencer campaigns, optimizing campaigns for performance by analyzing the health of the influencer-facing experience on a regular basisBecome an expert in Mavrck’s platform to increase customer performance and adoption of Mavrck’s software and servicesBuild and deliver Strategic Business Reviews on a quarterly basis for your customersLeverage internal organization tool (Teamwork) to both manage varying tasks, delegate effectively, and track time against tasksLeverage internal Customer Success tool (Catalyst) to track brand health and performanceLeverage Salesforce to track customer account updates, calls, emails, and notesEstablish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewalManage contractual deliverables with high caliber service delivery, maintaining customer budgetsCommunicate regularly with brands via emails and regular meetings, providing the necessary services to successfully meet the customer’s KPIs, including updates on performance and delivery data-driven insightsDelegate tasks to junior team members focusing on quality control of client execution deliverables and regularly provide feedback on deliverables receivedMentor junior team members through exemplifying best practices & proactively talking through learning opportunities in regards to client resultsContribute to evolving best practices and documentation, acting as the voice of the customer and the voice of the influencer for internal product feedbackComplete trainings and participate in learning opportunities for your own professional development (when time is available outside of assigned tasks)Meet Later’s expectations for productivity, quality, continuous improvement, and goal accomplishmentWe are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
Candidates who identify with the following are encouraged to apply!5+ years of relevant experience in Influencer Marketing or influencer innovation, agency background a plusStrong project management skills developed to ensure goals, KPI’s and defined business outcomes are achieved. Able to develop a strategy and ensure their team can then execute against that strategyDemonstrated ability to act as a trusted advisor to their clients, showing you are able to make strategic and actionable recommendations to their customers that map to their business goalsTeam player with a can-do attitude, willing to jump in and find solutions with minimal guidance; strong problem solving and analytical skillsProfessional presence, confidence, and eloquence in client meetings and presentationsAbility to use data to drive to solutionsWillingness to take action in the face of unknowns and ambiguity – a bias for actionStrong communication and collaboration skills, detail-oriented & organizedHigh degree of integrity, empathy and focus on “doing the right thing”Strong relationship-building skills with internal and external stakeholdersInterested in digital marketing industry and trendsAbility to learn quickly and adapt, and manage priorities effectivelyOur approach to compensation:We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.Salary Range:Some perks of being on our team:Flexible PTO:
We want you to take the time off when you want or need to recharge!Learning & Development:
We provide growth opportunities through training, coaching, mentorship programs, and workshops.Parental benefits:
We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work.Healthcare:
Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family.Employee Resource Groups:
Belonging is an important part of doing your best work. These ERGs provide support and community for employees.*Co-op team members are not eligible for company benefits.Where we workWe hire into our hub cities of Boston, MA; Vancouver, BC; Toronto, ON. We also have team members based remotely for select positions. We post our positions in the hub location(s) where we are open to having the successful candidate be located.Diversity, inclusion, and accessibilityWe value diversity of thought; we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.Accepted file types: pdf, doc, docx, txt, rtfAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *Are you based in Boston, MA? * Select...What do you value in a work environment/work culture? What motivates you to do what you do? *What are your salary expectations for this role? *If you were referred by someone at Later, please let us know!Are you currently legally authorized to work in the United States for any employer? * Select...Will you now or in the future require employment visa sponsorship? * Select...Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Later’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Check out the role overview below If you are confident you have got the right skills and experience, apply today.Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status Select...
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Program Manager
to join our Professional Services team who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset and has a desire to put strong, smart work out in the world to solve their client’s business objectives. You will be counted on for building and nurturing strong relationships with your accounts, providing consultative recommendations and solutions, and earning your seat as a trusted advisor to your customers.In this role, you'll get to:Lead and execute strategy and campaigns for ~5-12 customers, including Fortune 500 and Mid-Market Brands, spearheading the direction of all of your assigned accounts.Be a blend between a project manager and relationship manager and be accountable for the success and outcomes off all customers that you overseeDesign influencer strategies for the brand, provide guidance, and report on influencer campaigns, optimizing campaigns for performance by analyzing the health of the influencer-facing experience on a regular basisBecome an expert in Mavrck’s platform to increase customer performance and adoption of Mavrck’s software and servicesBuild and deliver Strategic Business Reviews on a quarterly basis for your customersLeverage internal organization tool (Teamwork) to both manage varying tasks, delegate effectively, and track time against tasksLeverage internal Customer Success tool (Catalyst) to track brand health and performanceLeverage Salesforce to track customer account updates, calls, emails, and notesEstablish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewalManage contractual deliverables with high caliber service delivery, maintaining customer budgetsCommunicate regularly with brands via emails and regular meetings, providing the necessary services to successfully meet the customer’s KPIs, including updates on performance and delivery data-driven insightsDelegate tasks to junior team members focusing on quality control of client execution deliverables and regularly provide feedback on deliverables receivedMentor junior team members through exemplifying best practices & proactively talking through learning opportunities in regards to client resultsContribute to evolving best practices and documentation, acting as the voice of the customer and the voice of the influencer for internal product feedbackComplete trainings and participate in learning opportunities for your own professional development (when time is available outside of assigned tasks)Meet Later’s expectations for productivity, quality, continuous improvement, and goal accomplishmentWe are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
Candidates who identify with the following are encouraged to apply!5+ years of relevant experience in Influencer Marketing or influencer innovation, agency background a plusStrong project management skills developed to ensure goals, KPI’s and defined business outcomes are achieved. Able to develop a strategy and ensure their team can then execute against that strategyDemonstrated ability to act as a trusted advisor to their clients, showing you are able to make strategic and actionable recommendations to their customers that map to their business goalsTeam player with a can-do attitude, willing to jump in and find solutions with minimal guidance; strong problem solving and analytical skillsProfessional presence, confidence, and eloquence in client meetings and presentationsAbility to use data to drive to solutionsWillingness to take action in the face of unknowns and ambiguity – a bias for actionStrong communication and collaboration skills, detail-oriented & organizedHigh degree of integrity, empathy and focus on “doing the right thing”Strong relationship-building skills with internal and external stakeholdersInterested in digital marketing industry and trendsAbility to learn quickly and adapt, and manage priorities effectivelyOur approach to compensation:We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.Salary Range:Some perks of being on our team:Flexible PTO:
We want you to take the time off when you want or need to recharge!Learning & Development:
We provide growth opportunities through training, coaching, mentorship programs, and workshops.Parental benefits:
We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work.Healthcare:
Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family.Employee Resource Groups:
Belonging is an important part of doing your best work. These ERGs provide support and community for employees.*Co-op team members are not eligible for company benefits.Where we workWe hire into our hub cities of Boston, MA; Vancouver, BC; Toronto, ON. We also have team members based remotely for select positions. We post our positions in the hub location(s) where we are open to having the successful candidate be located.Diversity, inclusion, and accessibilityWe value diversity of thought; we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.Accepted file types: pdf, doc, docx, txt, rtfAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *Are you based in Boston, MA? * Select...What do you value in a work environment/work culture? What motivates you to do what you do? *What are your salary expectations for this role? *If you were referred by someone at Later, please let us know!Are you currently legally authorized to work in the United States for any employer? * Select...Will you now or in the future require employment visa sponsorship? * Select...Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Later’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Check out the role overview below If you are confident you have got the right skills and experience, apply today.Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr