Infrastructure Communication Specialist_

Apply now to join FAU on its race to excellence.For more information on everything FAU has to offer, please visit www.fau.edu/jobs.Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.Position Summary:Florida Atlantic University is seeking an Infrastructure Communication Specialist – Boca Raton, FL.The Telecommunications Specialist will play a pivotal role in enhancing the university’s telecommunications systems and services. This individual will support the OIT’s Communication Infrastructure Management team, oversee daily operations, manage team members, and ensure the smooth functioning of the university’s phone systems and related services. The role involves a combination of financial analysis, team management, customer support, and project management.Summary of Responsibilities include:Budget and Financial Management:+ Assist in updating and analyzing budget requests and financial updates for the OIT’s Fiscal Management team.+ Interpret financial data from internal and external sources to support budget planning and decision-making.​Team Management:+ Supervise and manage one or more team members, ensuring effective workflow and productivity.Telecommunications Management:+ Set up and manage billing for cell phones and desk phones.+ Configure daily moves, adds, and changes within the telephone system.+ Maintain accurate records of telephone systems by entering and verifying data within call accounting software.+ Perform troubleshooting for minor issues with analog and IP-based telephone systems.Customer Support and Communication:+ Manage communication requests, work orders, and budget approvals.+ Provide training and customer support to faculty, staff, and students.+ Follow up with customers to ensure satisfaction and collect feedback for service enhancement.+ Serve as the primary contact for university cell phone accounts.System and Project Management:+ Oversee and provide backup for the main switchboard operator for FAU.+ Help manage customer service aspects of project management for minor and major projects.+ Coordinate with vendors for system management, implementation, and problem resolution.+ Design, implement, and maintain database systems to ensure optimal performance, data integrity, and security.Operational Support:+ Support the director with daily operational tasks and directives.+ Manage inventory and assist with operational directives for project execution and reporting.+ Serve as a Workday timekeeper and manage property location information and surplus activities.Collaboration and Policy Development:+ Collaborate with IT teams and university departments to ensure seamless communication and operations.+ Contribute to the development and implementation of IT policies and procedures.The Office of Information Technology at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to thoughtfully engaging all communities in higher education. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the various internal and external communities that it serves.FAU Benefits and Perks+ If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:+ Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.+ State retirement options including tax-deferred annuities and Roth 403(b) plans.+ State employees Public Service Loan Forgiveness (PSLF) program - ov/manage-loans/forgiveness-cancellation/public-service+ Flexible work arrangement plans - au.edu/hr/employee\_relations/flexwork.php+ Sick Leave Pool Program+ Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).+ Paid Community Engagement Volunteer Service Day - au.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf+ Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).For details on FAU's amazing offers visit us at au.edu/hr/benefits/index.phpExplore Living in Palm Beach CountyThe goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartmentsMinimum Qualifications:Master's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience required.Strong leadership skills with experience managing a team.Demonstrated ability to provide high-quality customer support and training.Effective communication skills with the ability to work collaboratively with various departments and vendors.Demonstrate a solid foundation in both technical and analytical skills, with the ability to apply these skills in a telecommunications environment.Preferred Qualifications:Familiarity with Team Dynamix and Workday is a plus.Bachelor’s degree in Information Technology, Telecommunications, Finance, or a related field.Excellent problem-solving skills and experience in troubleshooting telecommunications systems.Salary:$70,000 - $75,000 per year.College or Department:Communications Infrastructure - Network ServicesLocation:Boca RatonWork Days and Hours:Monday through Friday, 8:00 a.m. to 5:00 p.m.Application Deadline:2024-09-08Special Instructions to Applicant:APPLICATION DOCUMENTS REQUIRED:ResumeCover letterOFFICIAL SEALED TRANSCRIPTS REQUIRED:Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.PRE-EMPLOYMENT SCREENINGS REQUIRED:Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.REQUEST FOR ACCOMODATIONS:Individuals with disabilities requiring accommodation, please call 561-297-3057. 711As a Hispanic-serving institution, Florida Atlantic University (FAU) is one of the most racially and ethnically diverse institutions in the Florida state university system. We are committed to recruiting and retaining talented faculty and staff. We embrace our shared responsibility to create and celebrate a welcoming and inclusive campus environment for all. Our community features excellent schools, a vibrant and safe community, and a sub-tropical climate conductive to year-round outdoor activities.Florida Atlantic University is where your future begins.With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.To learn more about the vision and mission of FAU, please visit: www.fau.eduIn order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial (du/jobs/applicant-resources/) . To contact Recruitment Services, send an e-mail to jobs@fau.edu.Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.Clery Act Information (au.edu/police/clery.php)Florida Statute 1010.35 - Screening Foreign ResearchersPursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.