ApTask
UX Conversational Designer
ApTask, Phila, Pennsylvania, United States, 19117
About Client:The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.
Rate Range: $58-$60/Hr
Job Description:Must have experience developingConversational Design- Kore.AI - Chat botThis is more focused on the human factoring and conversational design of chat bot conversation flow.Highly advised to have used these skills recently on projects:
ASR - Automatic Speech RecognitionTTS - Text To SpeechNLP - Natural Language ProcessingResponsibilities:
Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the
Kore.ai platform.Designers interact directly with customers to analyze business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies.designers also have the opportunity to support our Sales and Product teams as a subject matter expert on design strategy.Must Have Skills:
Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.Experience balancing user needs with technical constraints and business goals.Strong analytical skills. High level of initiative, self-direction, and willingness to learn.Proficient in User-Centered Design (UCD) practices including user research, iterative design, usability testing, and tuning.Technical knowledge of the fundamentals of conversation ( turn-taking, cognitive load, pragmatics, prosody ).Technical knowledge of speech and language technologies ( NLP, ASR, TTS ).Experience Required:
3 - 5 years of experience designing conversational interactions for both text and voice channels . IVR and call center experience is a plus .
About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .
Rate Range: $58-$60/Hr
Job Description:Must have experience developingConversational Design- Kore.AI - Chat botThis is more focused on the human factoring and conversational design of chat bot conversation flow.Highly advised to have used these skills recently on projects:
ASR - Automatic Speech RecognitionTTS - Text To SpeechNLP - Natural Language ProcessingResponsibilities:
Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the
Kore.ai platform.Designers interact directly with customers to analyze business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies.designers also have the opportunity to support our Sales and Product teams as a subject matter expert on design strategy.Must Have Skills:
Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.Experience balancing user needs with technical constraints and business goals.Strong analytical skills. High level of initiative, self-direction, and willingness to learn.Proficient in User-Centered Design (UCD) practices including user research, iterative design, usability testing, and tuning.Technical knowledge of the fundamentals of conversation ( turn-taking, cognitive load, pragmatics, prosody ).Technical knowledge of speech and language technologies ( NLP, ASR, TTS ).Experience Required:
3 - 5 years of experience designing conversational interactions for both text and voice channels . IVR and call center experience is a plus .
About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .