Quest Corporation of America Inc
Senior Communications Manager
Quest Corporation of America Inc, Tampa, Florida, us, 33646
JOB DESCRIPTION
Sr. Communications Manager
Statewide, Florida
RESPONSIBILITIESResponsible for supporting an annual Statewide FDOT Co/State Agency Strategic Plan, developing strategic goals, identifying business opportunities, and supporting the division's growth.Responsible for supporting the delivery of the statewide contracts, which involves working with clients and team leads to develop and execute marketing and communication strategies to meet the campaign/program objectives. Serves as an account manager, serving client needs, continuing client relations, strengthening relationships, and capturing billable work.Manages client and contract budgets, conducts research, and produces strategies with high results.Responsible for meeting and exceeding financial goals, reporting progress as required by your BUL/EVP and the client, and minimizing the company’s expenses without compromising high-quality operations and customer satisfaction.Responsible for achieving long-term goals and objectives.
PERFORMANCE MEASUREMENT GOALSTEAM UTILIZATION:
Achieve the Team Average Utilization Goal of 90%.CONTRACTS MANAGEMENT / CUSTOMER SERVICE:
Meet with the FDOT CO/state agency contract managers for existing and new contracts to ensure customer satisfaction checks are taking place and if any improvements have been identified, accuracy of current work tasks, status of projects, remaining projects/funds to be expended, and if any extensions or amendments are needed. Ensure projects remain within the scope and budget of contracts while ensuring clients receive services they need through other contractual mechanisms to be determined with the help of the Quest Contract Management Team.REPORTING:
Coordinate with BUL weekly on contracts and TWO (2) assignments. Time management is expected on all tasks, including supporting contracts, teamings, proposals, current client maintenance, and internal team deliverables. Track all contract-based deliverables and timelines, efforts, and outreach on Monday.com.MARKETING:
Develop marketing/communication, advertising campaigns, PR, outreach plans, curate content development, manage and develop client newsletters, project management, and bring campaign concepts/plans to life with flawless execution. Track and report on KPIs and KPOs, metrics, and analytics. Manage client social media strategies and deployment. Support the division submittal of at least two (2) marketing campaigns relevant to the FDOT CO and state agencies Quest is doing and quarterly social media content relevant to the FDOT CO statewide/state agency Team and achievements, services, and pursuits.CLIENT RELATIONSHIP MANAGEMENT:
Make efforts to retain existing customers and maximize the products and services we are contracted to provide, produce outreach, and virtually at least quarterly with clients assigned by the BUL. Check in quarterly with clients to determine if any improvements are needed. Must produce reports on customer satisfaction, contract status, and ability to capture all rollover dollars for the calendar year. For contracts/projects, the Sr. Communications Manager is also the Project Manager, the BUL will be asked to perform a customer service check.TRAINING / PROFESSIONAL DEVELOPMENT: C ontinue training and professional development opportunities promoted through LISTSERVs, LinkedIn, and other professional and networking leads. Responsible for identifying training needs to supervisor, including public speaking/presenting, Associated Press writing style, project/event management, marketing and communications techniques, social media management, advertising campaigns, Monday.com, and industry opportunities.LEADERSHIP:
Continue seeking opportunities to grow leadership skills through reading appropriate books, attending webinars, and similar leadership areas. Participating in Division meetings and all company-wide management meetings is mandatory. Conduct at least a yearly SWOT analysis and one other leadership assessment with the team mid-year. Participate in weekly team meetings, and monthly best practices/How-To sessions with the team to help drive the program and division objectives.PERFORMANCE REVIEW EVALUATION:
The Annual Performance Evaluation coinciding with the expectations and goals outlined herein will be administered within our ADP Total Source employee portal. The evaluation period for the prior year will take place annually in March. The process will begin with a Self-Review followed by a Manager’s Review. To qualify for company-advised incentive payouts or profit-sharing, a satisfactory performance evaluation with a rating of 3 or better is required.
Sr. Communications Manager
Statewide, Florida
RESPONSIBILITIESResponsible for supporting an annual Statewide FDOT Co/State Agency Strategic Plan, developing strategic goals, identifying business opportunities, and supporting the division's growth.Responsible for supporting the delivery of the statewide contracts, which involves working with clients and team leads to develop and execute marketing and communication strategies to meet the campaign/program objectives. Serves as an account manager, serving client needs, continuing client relations, strengthening relationships, and capturing billable work.Manages client and contract budgets, conducts research, and produces strategies with high results.Responsible for meeting and exceeding financial goals, reporting progress as required by your BUL/EVP and the client, and minimizing the company’s expenses without compromising high-quality operations and customer satisfaction.Responsible for achieving long-term goals and objectives.
PERFORMANCE MEASUREMENT GOALSTEAM UTILIZATION:
Achieve the Team Average Utilization Goal of 90%.CONTRACTS MANAGEMENT / CUSTOMER SERVICE:
Meet with the FDOT CO/state agency contract managers for existing and new contracts to ensure customer satisfaction checks are taking place and if any improvements have been identified, accuracy of current work tasks, status of projects, remaining projects/funds to be expended, and if any extensions or amendments are needed. Ensure projects remain within the scope and budget of contracts while ensuring clients receive services they need through other contractual mechanisms to be determined with the help of the Quest Contract Management Team.REPORTING:
Coordinate with BUL weekly on contracts and TWO (2) assignments. Time management is expected on all tasks, including supporting contracts, teamings, proposals, current client maintenance, and internal team deliverables. Track all contract-based deliverables and timelines, efforts, and outreach on Monday.com.MARKETING:
Develop marketing/communication, advertising campaigns, PR, outreach plans, curate content development, manage and develop client newsletters, project management, and bring campaign concepts/plans to life with flawless execution. Track and report on KPIs and KPOs, metrics, and analytics. Manage client social media strategies and deployment. Support the division submittal of at least two (2) marketing campaigns relevant to the FDOT CO and state agencies Quest is doing and quarterly social media content relevant to the FDOT CO statewide/state agency Team and achievements, services, and pursuits.CLIENT RELATIONSHIP MANAGEMENT:
Make efforts to retain existing customers and maximize the products and services we are contracted to provide, produce outreach, and virtually at least quarterly with clients assigned by the BUL. Check in quarterly with clients to determine if any improvements are needed. Must produce reports on customer satisfaction, contract status, and ability to capture all rollover dollars for the calendar year. For contracts/projects, the Sr. Communications Manager is also the Project Manager, the BUL will be asked to perform a customer service check.TRAINING / PROFESSIONAL DEVELOPMENT: C ontinue training and professional development opportunities promoted through LISTSERVs, LinkedIn, and other professional and networking leads. Responsible for identifying training needs to supervisor, including public speaking/presenting, Associated Press writing style, project/event management, marketing and communications techniques, social media management, advertising campaigns, Monday.com, and industry opportunities.LEADERSHIP:
Continue seeking opportunities to grow leadership skills through reading appropriate books, attending webinars, and similar leadership areas. Participating in Division meetings and all company-wide management meetings is mandatory. Conduct at least a yearly SWOT analysis and one other leadership assessment with the team mid-year. Participate in weekly team meetings, and monthly best practices/How-To sessions with the team to help drive the program and division objectives.PERFORMANCE REVIEW EVALUATION:
The Annual Performance Evaluation coinciding with the expectations and goals outlined herein will be administered within our ADP Total Source employee portal. The evaluation period for the prior year will take place annually in March. The process will begin with a Self-Review followed by a Manager’s Review. To qualify for company-advised incentive payouts or profit-sharing, a satisfactory performance evaluation with a rating of 3 or better is required.