Amazon
Senior Instructional Designer, Device, Digital & Alexa Support Learning Experien
Amazon, Seattle, Washington, us, 98127
Senior Instructional Designer, Device, Digital & Alexa Support Learning Experience Job ID: 2685696 | Amazon.com Services LLCDevice, Digital & Alexa Support (D2AS) Learning Experience is seeking a Senior Instructional Designer to create high-quality and impactful learning for a global audience. You will create and continuously improve learning programs to enable Technical Care Associates (TCAs) to keep raising the bar for the world class service they provide to customers. You will be responsible for developing multimedia-rich learning programs, exercises, tutorials, job aids, assessments, and other multimedia-based assets that go beyond traditional ILT, vILT, or eLearning courses using a variety of design and authoring tools.
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Key job responsibilities
Design and develop engaging and effective multimedia learning solutions to enable associates to successfully support customers with a wide range of queries.Develop programs that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities (e.g. self-directed eLearning and video, classroom or virtual instructor-led activities, job aids).Be the voice of the learner, ensuring that their needs are at the forefront of our efforts and help the team iterate and improve our programs.Establish and maintain relationships with subject matter experts (SME) to assist you through developing accurate and relevant content for global audiences in a variety of subject areas.Own projects through the training design lifecycle, from scoping, research and analysis, design, development, launch, and analyzing impact.Support the team during pilot programs encompassing new learning methods.Provide clear timelines through all phases, communicating with key partners, and adopting appropriate measurement for successful implementation.
A day in the life You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.
BASIC QUALIFICATIONS - 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience working cross functionally with tech and non-tech teams- 3+ years experience in instructional design and developing learning programs using multiple media, including working knowledge of eLearning and multimedia authoring tools (such as Adobe Captivate and Articulate Storyline), and LMS administration experience.
PREFERRED QUALIFICATIONS - Bachelor's degree, or Master's degree- Expertise in designing and developing adaptive learning experiences for global learning programs.- Industry certification in talent management, instructional design, performance improvement, or project management.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Posted:
April 26, 2024 (Updated 24 minutes ago)Posted:
February 22, 2024 (Updated 27 minutes ago)Posted:
August 22, 2024 (Updated 44 minutes ago)Posted:
August 19, 2024 (Updated about 1 hour ago)Posted:
August 22, 2024 (Updated about 2 hours ago)
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Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Key job responsibilities
Design and develop engaging and effective multimedia learning solutions to enable associates to successfully support customers with a wide range of queries.Develop programs that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities (e.g. self-directed eLearning and video, classroom or virtual instructor-led activities, job aids).Be the voice of the learner, ensuring that their needs are at the forefront of our efforts and help the team iterate and improve our programs.Establish and maintain relationships with subject matter experts (SME) to assist you through developing accurate and relevant content for global audiences in a variety of subject areas.Own projects through the training design lifecycle, from scoping, research and analysis, design, development, launch, and analyzing impact.Support the team during pilot programs encompassing new learning methods.Provide clear timelines through all phases, communicating with key partners, and adopting appropriate measurement for successful implementation.
A day in the life You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives.
BASIC QUALIFICATIONS - 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience working cross functionally with tech and non-tech teams- 3+ years experience in instructional design and developing learning programs using multiple media, including working knowledge of eLearning and multimedia authoring tools (such as Adobe Captivate and Articulate Storyline), and LMS administration experience.
PREFERRED QUALIFICATIONS - Bachelor's degree, or Master's degree- Expertise in designing and developing adaptive learning experiences for global learning programs.- Industry certification in talent management, instructional design, performance improvement, or project management.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Posted:
April 26, 2024 (Updated 24 minutes ago)Posted:
February 22, 2024 (Updated 27 minutes ago)Posted:
August 22, 2024 (Updated 44 minutes ago)Posted:
August 19, 2024 (Updated about 1 hour ago)Posted:
August 22, 2024 (Updated about 2 hours ago)
#J-18808-Ljbffr