Flock DC
Co-Living Community Manager
Flock DC, Washington, District Of Columbia, United States, 20011
About Flock DC
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Every Flockster is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile ... every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We work hard, we play hard and we’re invested in the growth of the companies, but with continued excellence in service. When the Flock takes flight, we all do!Position ObjectiveThis position is uniquely qualified to handle all aspects of property management for a specific set of properties and clients within the Flock portfolio. With exceptional customer service, time management, and knowledge of the industry, this role ensures the delivery of best-in-class property management by caring for our client’s investments and ensuring that their assets are well cared for. There will be a continuous focus on the leasing, maintenance, and finance portion of the work while also ensuring that our residents receive the highest level of service. Success in this position depends on the effective management of our properties and delivery to the Nest DC standards.Core ResponsibilitiesCommunity Building & Resident Relations
Improve and maintain experience & reputation of the building amongst residentsAttend calls and in-person meetings with residents as needed to resolve issuesMonitor and address online reviews, goal of 4+ starsBuild community through events and regular targeted communicationHost office hours regularly onsiteManage renewal process to include incentives for renewing and referring new tenants as well as fees for moving to month-to-monthRecommend and issue rent increases in accordance with owners’ and tenants’ best interestsMonitor rent delinquency and connect with delinquent tenants as needed to collect paymentMaintenance & Compliance
Liaise with tenants and dedicated vendors on maintenance requests, ensuring that requests are completed fully and on timeServe as point person for maintenance team and vendors, arrange appointments and accessCoordinate vendors in the case of emergency maintenance, including being on-site when neededOversee move-out and turnover processes, coordinate with leasing team to ensure smooth transitionsConduct regular inspections of units and bedrooms in order to maintain high aesthetic standardsArrange for seasonal preventative maintenance as well as quarterly preventative cosmetic workTrack relevant building licenses and ensure they are renewed on schedule (BBL, Elevator), ensuring proper / updated licenses are posted at the buildingsManage utility payments, monitor usage and address overages appropriately with tenants or vendorsTrack relevant vendor contracts and negotiate, renew, or terminate contracts as they come upAccurately process invoices for maintenance and vendorsEnsure all Appfolio pages are updated and accurateFinancials and Reporting
Ensure all bills are accurately entered in Appfolio, with proper invoices attachedMonitor monthly billing performance against the established budgetClose out end of month finances, produce reports for manager review and approvalApprove monthly billing from direct reportsReview the budget on an annual basis, providing suggestions to the Director of Co-living for routine maintenance, repeated spending categories, contracts, and areas for improvementRelationship Management
Support owner relationships within assigned portfolios and escalations of direct reports to build trust among clientsManage day-to-day operations of the assigned portfolio and escalations of direct reportsPrepare for and attend monthly calls and in-person meetings with clients as neededEnsure that agreed upon cadence of communication is delivered to owners and tenantsLiaise between departments within Nest to ensure the highest level of serviceNetwork with vendors and partners.Build Co-Living Division - Continually Streamline, Track, and Improve Processes and Systems
Build scalable systems within co-living as needed to ensure the highest level of serviceImplement the right tools needed to manage leasing, maintenance, finance, and administrationInnovate current systems and processes with the lens of better customer experiences and efficiencyIdentify opportunities for new revenue streams and oversee implementationMonitor Appfolio and after-hour repair communication regularly and implement improvementsUtilize client feedback and team mistakes to analyze processes and systems, identifying improvements or changes that can be made internallyKey Performance Indicators
Average rent amount per buildingBuilding Occupancy RatesWork order completion timesMove-Out and Maintenance Survey ScoresGoogle average ratingThe Pay Range For This Role Is75,000 - 85,000 USD per year (Flock East)PI245348172
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Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Every Flockster is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile ... every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We work hard, we play hard and we’re invested in the growth of the companies, but with continued excellence in service. When the Flock takes flight, we all do!Position ObjectiveThis position is uniquely qualified to handle all aspects of property management for a specific set of properties and clients within the Flock portfolio. With exceptional customer service, time management, and knowledge of the industry, this role ensures the delivery of best-in-class property management by caring for our client’s investments and ensuring that their assets are well cared for. There will be a continuous focus on the leasing, maintenance, and finance portion of the work while also ensuring that our residents receive the highest level of service. Success in this position depends on the effective management of our properties and delivery to the Nest DC standards.Core ResponsibilitiesCommunity Building & Resident Relations
Improve and maintain experience & reputation of the building amongst residentsAttend calls and in-person meetings with residents as needed to resolve issuesMonitor and address online reviews, goal of 4+ starsBuild community through events and regular targeted communicationHost office hours regularly onsiteManage renewal process to include incentives for renewing and referring new tenants as well as fees for moving to month-to-monthRecommend and issue rent increases in accordance with owners’ and tenants’ best interestsMonitor rent delinquency and connect with delinquent tenants as needed to collect paymentMaintenance & Compliance
Liaise with tenants and dedicated vendors on maintenance requests, ensuring that requests are completed fully and on timeServe as point person for maintenance team and vendors, arrange appointments and accessCoordinate vendors in the case of emergency maintenance, including being on-site when neededOversee move-out and turnover processes, coordinate with leasing team to ensure smooth transitionsConduct regular inspections of units and bedrooms in order to maintain high aesthetic standardsArrange for seasonal preventative maintenance as well as quarterly preventative cosmetic workTrack relevant building licenses and ensure they are renewed on schedule (BBL, Elevator), ensuring proper / updated licenses are posted at the buildingsManage utility payments, monitor usage and address overages appropriately with tenants or vendorsTrack relevant vendor contracts and negotiate, renew, or terminate contracts as they come upAccurately process invoices for maintenance and vendorsEnsure all Appfolio pages are updated and accurateFinancials and Reporting
Ensure all bills are accurately entered in Appfolio, with proper invoices attachedMonitor monthly billing performance against the established budgetClose out end of month finances, produce reports for manager review and approvalApprove monthly billing from direct reportsReview the budget on an annual basis, providing suggestions to the Director of Co-living for routine maintenance, repeated spending categories, contracts, and areas for improvementRelationship Management
Support owner relationships within assigned portfolios and escalations of direct reports to build trust among clientsManage day-to-day operations of the assigned portfolio and escalations of direct reportsPrepare for and attend monthly calls and in-person meetings with clients as neededEnsure that agreed upon cadence of communication is delivered to owners and tenantsLiaise between departments within Nest to ensure the highest level of serviceNetwork with vendors and partners.Build Co-Living Division - Continually Streamline, Track, and Improve Processes and Systems
Build scalable systems within co-living as needed to ensure the highest level of serviceImplement the right tools needed to manage leasing, maintenance, finance, and administrationInnovate current systems and processes with the lens of better customer experiences and efficiencyIdentify opportunities for new revenue streams and oversee implementationMonitor Appfolio and after-hour repair communication regularly and implement improvementsUtilize client feedback and team mistakes to analyze processes and systems, identifying improvements or changes that can be made internallyKey Performance Indicators
Average rent amount per buildingBuilding Occupancy RatesWork order completion timesMove-Out and Maintenance Survey ScoresGoogle average ratingThe Pay Range For This Role Is75,000 - 85,000 USD per year (Flock East)PI245348172
#J-18808-Ljbffr