Conference-Event Planner II_

Conference-Event Planner IIApply now (c4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=532895&lJobSourceTypeID=796&sLanguage=en-us) Job no: 532895Work type: Staff Full-TimeLocation: Main Campus (Gainesville, FL)Categories: Recreation/Event Services, Veteran's Preference EligibleDepartment: 05300000 - RU-EVENT SERVICESClassification Title:Conference-Event Planner IIJob Description:Responsible for processing requests, scheduling of events, and providing assistance to customers that sponsor activities at the JWRU+ Responsible for using computer software systems to provide comprehensive event services to JWRU customers; determine space availability, enter reservations, reserve equipment and create room diagrams based on information provided by customer+ Responsible for processing on-line reservation requests; review, interpret, input and modify event needs in the computer software system and create and update event diagrams+ Responsible for processing customer cancellations and no shows and carrying out appropriate follow-up procedures+ Ensure high level customer service in all interactionsResponsible for general customer support functions+ Respond to customer inquiries via telephone, e-mail, and walk-in visits+ Conduct facility tours for prospective clients+ Prepare confirmations for event reservation requests+ Responsible for using a computer database system to review event permits submitted+ Compile, review, and process billing for event reservations as directed ensuring accuracy in rate plans and applicable feesHiring, training, retention, and supervision of student staff+ Recruit, train, supervise, and evaluate student staff+ Perform necessary timekeeping and approval processes+ Provide oversight and direction to student office staff processing reservation requests, updating reservation details, and providing general customer support as directed+ Assist with developing and updating training manuals and training sessions+ Assess the effectiveness and efficiency of the training operation. Offer advice on changes that will improve the operation+ Conduct appropriate redirection and retraining of student staff as directedResponsible for general office and administrative support functions+ Disseminate diagrams and room set up information to all support services including productions, catering, and building management+ Review Building Reports and follow-up with clients and campus partners as needed+ Update organization contacts in reservation system as needed+ Responsible for purchasing office supplies and equipment for Event Services and Event Operations including review and submission of shopping carts, submission of purchase orders, and proper account coding+ Attend meetings as directed to communicate and/or receive information relevant to Event ServicesDevelop reports, handle special projects, and other duties (as assigned)Expected Salary:$22.03 - $22.51Minimum Requirements:Bachelor's degree and two years of relevant experience; or a high school diploma and six years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.Preferred Qualifications:+ Experience with event planning, scheduling, and on-site event management+ Proficiency with computers and basic software applications+ Planning and organizational skills+ Communication skills (verbal and written)+ Customer service skills+ Interpersonal skills+ Ability to handle high volume of detail work with accuracy+ Handle multiple projects or tasks simultaneously+ Function effectively in a fast-paced environment with frequent interruptions+ Understand, interpret, and apply rules, regulations, policies, and proceduresSpecial Instructions to Applicants:In order to be considered, you must upload your cover letter, resume and list of professional references.Normal Work Schedule:+ Monday through Friday, 8:00AM to 5:00PM+ Flexibility to adjust work schedule may be required (including occasional evenings and weekends) to meet the demands of scheduled events and related department needs.Application must be submitted by 11:55 p.m. (ET) of the posting end date.This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See ourVeteran's Preference Page (fl.edu/applicant-resources/veterans/) for more specific information.Health Assessment Required:NoAdvertised: 24 Aug 2024 Eastern Daylight TimeApplications close: 08 Sep 2024 Eastern Daylight Time