IONOS EN
User Experience Designer (f/m/d)
IONOS EN, Phila, Pennsylvania, United States, 19117
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Our newly established US Commercial team is looking to hire its first UX/UI designer. You will be responsible for all the UX and UI design of our customer platforms and customer purchase processes in our North America markets. In conjunction with our product development team in Germany, you will use an analytical approach to ideate, build, test and deploy improvements to our website. Additionally, you will design creative assets for marketing campaigns. This role supports our US Commercial, Brand, and Product Teams and reports to the GM Commercial.
We offer an international work environment that provides continuous opportunities for growth. This is a tremendous opportunity to bring your creative and analytical talent and directly contribute to our growth strategy!
What you will do:
Plan and conduct UX Research and usability tests with customers and share findings with stakeholdersWork cross functionally with product management, engineering and design peersDesign and conduct quantitative studies such as A/B testing, Usability testing and surveys to evaluate the impact of website changes and gather insight through a continuous iterative process; deliver clear storytelling around customer needsHelp define user success metrics (while being mindful of conversion rates improvements)Take the lead in designing the visual experience for the US website and purchase processes. Work from the initial UX wireframes through to UI design, while staying aligned with brand guidelines set by our Marketing TeamGather and evaluate user requirements in collaboration with product managers, owners, sales and marketingIllustrate design ideas using storyboards, process flows, and sitemaps to the teams; prioritize and develop a design plan to support initiativesIdentify opportunities for improving our existing interfaces and work with Product Owners on implementationPerform live demos of designs to stakeholders throughout the businessBe versatile and accessible to offer expertise to other departments throughout the business on the topic of frontend design, user interface and best practicesImplement designs using our website builder software (no code or extremely light code required) and involve product development teams at times when we need new features (write tickets).Qualities you will bring:
8+years of experience in a UX or related role with an emphasis with web usability and UX principlesAn excellent aesthetic and user-focused mindset with an eye for detailExpert knowledge of the design tools within the Adobe Suite and FigmaExperience in HTML, CSS and simple JavaScript strongly preferred or willingness to learnA good understanding of UX/UI design principles & patternsA good understanding of design theoryGreat understanding of mobile design approaches and using methodologies like 'mobile first' where appropriateAbility to evaluate dashboards and understand metricsExcellent communication skillsAbility to deliver ideas from wireframe concepts to something visually beautiful and appealing to our customer marketGenuine passion for all things creative, keep up to date with design trends and share around for discussions and generation of ideasExperience of creating and working with Design Components & Systems (i.e. Atomic Design)Good knowledge of email clients and how to design effectively for themPreferred or desirable qualifications:
Working within an agile processUsing GitFlowWorking knowledge of frameworks like Vue, React or AngularTypeScriptExperience of working with web based animationsPhysical Requirements and Working Conditions:
The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis (3X a week, Tuesday to Thursday are core in-office days)The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Our newly established US Commercial team is looking to hire its first UX/UI designer. You will be responsible for all the UX and UI design of our customer platforms and customer purchase processes in our North America markets. In conjunction with our product development team in Germany, you will use an analytical approach to ideate, build, test and deploy improvements to our website. Additionally, you will design creative assets for marketing campaigns. This role supports our US Commercial, Brand, and Product Teams and reports to the GM Commercial.
We offer an international work environment that provides continuous opportunities for growth. This is a tremendous opportunity to bring your creative and analytical talent and directly contribute to our growth strategy!
What you will do:
Plan and conduct UX Research and usability tests with customers and share findings with stakeholdersWork cross functionally with product management, engineering and design peersDesign and conduct quantitative studies such as A/B testing, Usability testing and surveys to evaluate the impact of website changes and gather insight through a continuous iterative process; deliver clear storytelling around customer needsHelp define user success metrics (while being mindful of conversion rates improvements)Take the lead in designing the visual experience for the US website and purchase processes. Work from the initial UX wireframes through to UI design, while staying aligned with brand guidelines set by our Marketing TeamGather and evaluate user requirements in collaboration with product managers, owners, sales and marketingIllustrate design ideas using storyboards, process flows, and sitemaps to the teams; prioritize and develop a design plan to support initiativesIdentify opportunities for improving our existing interfaces and work with Product Owners on implementationPerform live demos of designs to stakeholders throughout the businessBe versatile and accessible to offer expertise to other departments throughout the business on the topic of frontend design, user interface and best practicesImplement designs using our website builder software (no code or extremely light code required) and involve product development teams at times when we need new features (write tickets).Qualities you will bring:
8+years of experience in a UX or related role with an emphasis with web usability and UX principlesAn excellent aesthetic and user-focused mindset with an eye for detailExpert knowledge of the design tools within the Adobe Suite and FigmaExperience in HTML, CSS and simple JavaScript strongly preferred or willingness to learnA good understanding of UX/UI design principles & patternsA good understanding of design theoryGreat understanding of mobile design approaches and using methodologies like 'mobile first' where appropriateAbility to evaluate dashboards and understand metricsExcellent communication skillsAbility to deliver ideas from wireframe concepts to something visually beautiful and appealing to our customer marketGenuine passion for all things creative, keep up to date with design trends and share around for discussions and generation of ideasExperience of creating and working with Design Components & Systems (i.e. Atomic Design)Good knowledge of email clients and how to design effectively for themPreferred or desirable qualifications:
Working within an agile processUsing GitFlowWorking knowledge of frameworks like Vue, React or AngularTypeScriptExperience of working with web based animationsPhysical Requirements and Working Conditions:
The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis (3X a week, Tuesday to Thursday are core in-office days)The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.