Tier 1 Consulting
Customer Marketing Manager (Hybrid)
Tier 1 Consulting, Atlanta, Georgia, United States, 30383
Hybrid Opportunity in the Glamorous Metro AtlantaBase Compensation: $130-140K
Are you ready to be at the intersection of cutting-edge technology and customer-centric marketing? As the
Customer Marketing Manager
with our esteemed client-a leader in delivering tailored solutions through innovative software development and IT services-you will spearhead the creation and execution of dynamic marketing strategies that drive customer engagement and satisfaction. This role requires a visionary leader who can seamlessly integrate technology and marketing to build exceptional customer experiences.Key Responsibilities
Leadership & Team DevelopmentLead and inspire a high-performing team dedicated to customer service and marketing excellence, fostering a culture of innovation and continuous improvement.Cultivate a goal-oriented environment with clear performance metrics, ensuring alignment with the company's mission to deliver bespoke technology solutions that exceed client expectations.Oversee team training and professional development, ensuring the adoption of best practices that reflect our commitment to quality and service.Customer Experience Strategy
Collaborate with esteemed marketing partners and internal teams to design and implement strategies that enhance customer engagement, drawing from our client's expertise in software development, IT consulting, and digital transformation.Partner with marketing and product teams to create campaigns that resonate deeply with our tech-savvy audience, fostering long-term customer loyalty and satisfaction.Utilize customer feedback and advanced analytics to continuously refine service delivery and maximize the impact of marketing efforts.Process Optimization
Identify opportunities for improvement in customer service processes and marketing approaches, leveraging our client's innovative solutions and commitment to efficiency.Implement cutting-edge practices and technologies to streamline operations, ensuring a seamless and elevated customer experience.Monitor and report on key performance indicators (KPIs) to measure and enhance the success of customer service and marketing initiatives.Cross-Functional Collaboration
Collaborate with departments such as Sales and Product Development to ensure a cohesive and integrated approach to customer engagement, reflecting our client's holistic view of technology solutions.Provide strategic insights that shape product offerings and marketing strategies, ensuring they align with the evolving needs of our customer base.Customer Advocacy
Serve as a champion for the customer within the organization, ensuring their voices are heard and their needs are met with the highest standards of professionalism.Address and resolve complex customer issues with empathy, maintaining the trust and satisfaction that define our client's customer relationships.QualificationsMaster's or Bachelor's degree in Marketing, Business Administration, Communications, or a related field (Master's degree preferred).Over 5 years of experience in customer service management or a related role, with a minimum of 2 years in a leadership capacity.Proven success in collaborating with external marketing partners to create innovative and effective marketing campaigns, especially within the tech or software industry.Demonstrated ability to develop and execute impactful marketing strategies that align with customer needs and business goals.Strong understanding of customer service principles, particularly within the context of technology and digital solutions.Excellent leadership, communication, and interpersonal skills, with the ability to navigate complex, tech-driven environments.Proficiency in CRM software, marketing automation tools, and other relevant technologies.
Are you ready to be at the intersection of cutting-edge technology and customer-centric marketing? As the
Customer Marketing Manager
with our esteemed client-a leader in delivering tailored solutions through innovative software development and IT services-you will spearhead the creation and execution of dynamic marketing strategies that drive customer engagement and satisfaction. This role requires a visionary leader who can seamlessly integrate technology and marketing to build exceptional customer experiences.Key Responsibilities
Leadership & Team DevelopmentLead and inspire a high-performing team dedicated to customer service and marketing excellence, fostering a culture of innovation and continuous improvement.Cultivate a goal-oriented environment with clear performance metrics, ensuring alignment with the company's mission to deliver bespoke technology solutions that exceed client expectations.Oversee team training and professional development, ensuring the adoption of best practices that reflect our commitment to quality and service.Customer Experience Strategy
Collaborate with esteemed marketing partners and internal teams to design and implement strategies that enhance customer engagement, drawing from our client's expertise in software development, IT consulting, and digital transformation.Partner with marketing and product teams to create campaigns that resonate deeply with our tech-savvy audience, fostering long-term customer loyalty and satisfaction.Utilize customer feedback and advanced analytics to continuously refine service delivery and maximize the impact of marketing efforts.Process Optimization
Identify opportunities for improvement in customer service processes and marketing approaches, leveraging our client's innovative solutions and commitment to efficiency.Implement cutting-edge practices and technologies to streamline operations, ensuring a seamless and elevated customer experience.Monitor and report on key performance indicators (KPIs) to measure and enhance the success of customer service and marketing initiatives.Cross-Functional Collaboration
Collaborate with departments such as Sales and Product Development to ensure a cohesive and integrated approach to customer engagement, reflecting our client's holistic view of technology solutions.Provide strategic insights that shape product offerings and marketing strategies, ensuring they align with the evolving needs of our customer base.Customer Advocacy
Serve as a champion for the customer within the organization, ensuring their voices are heard and their needs are met with the highest standards of professionalism.Address and resolve complex customer issues with empathy, maintaining the trust and satisfaction that define our client's customer relationships.QualificationsMaster's or Bachelor's degree in Marketing, Business Administration, Communications, or a related field (Master's degree preferred).Over 5 years of experience in customer service management or a related role, with a minimum of 2 years in a leadership capacity.Proven success in collaborating with external marketing partners to create innovative and effective marketing campaigns, especially within the tech or software industry.Demonstrated ability to develop and execute impactful marketing strategies that align with customer needs and business goals.Strong understanding of customer service principles, particularly within the context of technology and digital solutions.Excellent leadership, communication, and interpersonal skills, with the ability to navigate complex, tech-driven environments.Proficiency in CRM software, marketing automation tools, and other relevant technologies.