Sinclair Broadcast Group
Senior Programmatic Ad Ops Coordinator
Sinclair Broadcast Group, Hunt Valley, Maryland, us, 21065
Compulse, the creative agency arm of Sinclair Broadcast Group, is looking for a Senior Programmatic Ad Operations Coordinator to help ensure delivery of display/video programmatic, CTV and geofencing campaigns.
This person should have a passion for programmatic advertising and a customer-service centric attitude. The Senior Digital Sales Coordinator - Programmatic reports to the Programmatic Manager and senior agency leadership.
Production Coordination Duties:
Support the production, scheduling and delivery of CTV and Programmatic products
Frequently check in with colleagues to coordinate and prioritize team workload, ensuring SLAs are being met
Serve as initial point of contact for incoming requests and delegate accordingly
Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
Use multiple internet and software platforms to perform duties, and therefore must be technically savvy
Attend, participate, and host weekly production staff meetings and product trainings as needed
Must be able to understand digital reporting and analytic metrics
Customer Service Job Duties:
Primary coordinator on direct engagement with internal clients to handle service issues, complaints and normal customer service
Responsible for accurately handling and solving customer inquiries in support of Programmatic and Customer Success Teams.
Understand and Identify customer needs and be able to ask high quality questions to collect missing information
Establish and promote effective relationships with clients, upholding the agency’s commitment to the customer experience
Take appropriate action to resolve issues or escalate to management accordingly
Formulate responses in professional and grammatically correct language
Must be able to organize and schedule calls, and client communication
Other Duties:
Serve as backup for Programmatic Team members, assisting in tasks during high volume or priority projects
Display leadership and professionalism, setting a positive example for the Programmatic team.
Qualifications:
Minimum 2-year-experience with digital technologies, including social media, CTV, digital marketing (programmatic display and video)
Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
Must have strong listening skills, and be empathetic and able to effectively relate to clients
Understanding of digital analytics and reporting tools is a plus
Highly proficient in Microsoft office products
Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!
About Sinclair
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net .
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.
This person should have a passion for programmatic advertising and a customer-service centric attitude. The Senior Digital Sales Coordinator - Programmatic reports to the Programmatic Manager and senior agency leadership.
Production Coordination Duties:
Support the production, scheduling and delivery of CTV and Programmatic products
Frequently check in with colleagues to coordinate and prioritize team workload, ensuring SLAs are being met
Serve as initial point of contact for incoming requests and delegate accordingly
Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
Use multiple internet and software platforms to perform duties, and therefore must be technically savvy
Attend, participate, and host weekly production staff meetings and product trainings as needed
Must be able to understand digital reporting and analytic metrics
Customer Service Job Duties:
Primary coordinator on direct engagement with internal clients to handle service issues, complaints and normal customer service
Responsible for accurately handling and solving customer inquiries in support of Programmatic and Customer Success Teams.
Understand and Identify customer needs and be able to ask high quality questions to collect missing information
Establish and promote effective relationships with clients, upholding the agency’s commitment to the customer experience
Take appropriate action to resolve issues or escalate to management accordingly
Formulate responses in professional and grammatically correct language
Must be able to organize and schedule calls, and client communication
Other Duties:
Serve as backup for Programmatic Team members, assisting in tasks during high volume or priority projects
Display leadership and professionalism, setting a positive example for the Programmatic team.
Qualifications:
Minimum 2-year-experience with digital technologies, including social media, CTV, digital marketing (programmatic display and video)
Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs
Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
Must have strong listening skills, and be empathetic and able to effectively relate to clients
Understanding of digital analytics and reporting tools is a plus
Highly proficient in Microsoft office products
Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!
About Sinclair
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net .
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.