State of Montana
Senior Telecommunications Specialist - Hybrid (66710)
State of Montana, Helena, Montana, us, 59604
State of Montana Senior Telecommunications Specialist - Hybrid (66710)
Why live in Helena, Montana?Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.It is a relatively quiet place to call home where small-town living collides with outdoor adventure.Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.Why should you keep reading and consider working here?
We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission is to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.What is this career opportunity?
The Senior Telecommunications Specialist is a key component of the Enterprise Network and Infrastructure Bureau working with a team of other Telecommunication Specialists and VoIP Engineers. This position is integral in maintaining, configuring, and upgrading the core Avaya Aura environment. In addition, coordinate and lead active deployments of Avaya Aura systems replacing legacy key systems. This position works with the Network Operations unit to configure and troubleshoot switching configuration and voice gateways at various customer sites throughout the state.What are we looking for?Education and Experience:Associates degree in Information Technology or related field and four years’ applicable experience; ORBachelor’s degree in Information Technology or related field and two years’ applicable experience; ORAlternate combinations of education and experience will be considered on a case-by-case basis.Competencies:Knowledge of:VoIP protocols and technologies (SIP, H.323, Analog, Digital, ISDN, TCP/IP, FTP, WAN, LAN, Etc.)Contact Center technologyVirtual Server AdministrationLinux and Windows Server & Workstation Operating systemsAvaya Aura components & interoperabilityScripting and AutomationNetwork Switching and routing conceptsProject management Principles, Practices and TechniquesAbility to:Understand call flows, troubleshoot and perform detailed analysisPerform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and securityUnderstand virtual server deployments and various operating systemsDesign or modify a VoIP or digital network within operational requirementsProblem-solve a wide variety of hardware and software issuesInstall and repair telephony hardware and associated softwareDevelop effective working relationships with vendors, co-workers, managers, employees of state government, and citizens of the stateRapidly troubleshoot and correct system problems in a timely fashionProvide excellent customer service and communication to non-technical individualsUnderstand the interrelationship of data, voice/VoIP network systems and quickly learn the State’s environmentWork efficiently under stressful circumstances as priority incidents occurDevelop, document, and follow processes and proceduresWork independently and in a team environmentManage competing deadlines with shifting prioritiesLead a team from the beginning to the successful completion of a projectDoes this sound like you? Please tell us how and why by submitting your resume and cover letter.What can you expect from us in return for your hard work?Work/life BalanceHealth CoverageRetirement plansPaid Vacation and Sick Leave and HolidaysAnd more…Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.Other important information to be aware of:This position requires the successful completion of a criminal background check.Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.Title:
Senior Telecommunications Specialist - Hybrid (66710)Location:
HelenaRequisition ID:
24142271
#J-18808-Ljbffr
Why live in Helena, Montana?Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.It is a relatively quiet place to call home where small-town living collides with outdoor adventure.Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.In this position you will be afforded the opportunity to telework, however there will be required weekly in-office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.Why should you keep reading and consider working here?
We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission is to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.What is this career opportunity?
The Senior Telecommunications Specialist is a key component of the Enterprise Network and Infrastructure Bureau working with a team of other Telecommunication Specialists and VoIP Engineers. This position is integral in maintaining, configuring, and upgrading the core Avaya Aura environment. In addition, coordinate and lead active deployments of Avaya Aura systems replacing legacy key systems. This position works with the Network Operations unit to configure and troubleshoot switching configuration and voice gateways at various customer sites throughout the state.What are we looking for?Education and Experience:Associates degree in Information Technology or related field and four years’ applicable experience; ORBachelor’s degree in Information Technology or related field and two years’ applicable experience; ORAlternate combinations of education and experience will be considered on a case-by-case basis.Competencies:Knowledge of:VoIP protocols and technologies (SIP, H.323, Analog, Digital, ISDN, TCP/IP, FTP, WAN, LAN, Etc.)Contact Center technologyVirtual Server AdministrationLinux and Windows Server & Workstation Operating systemsAvaya Aura components & interoperabilityScripting and AutomationNetwork Switching and routing conceptsProject management Principles, Practices and TechniquesAbility to:Understand call flows, troubleshoot and perform detailed analysisPerform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and securityUnderstand virtual server deployments and various operating systemsDesign or modify a VoIP or digital network within operational requirementsProblem-solve a wide variety of hardware and software issuesInstall and repair telephony hardware and associated softwareDevelop effective working relationships with vendors, co-workers, managers, employees of state government, and citizens of the stateRapidly troubleshoot and correct system problems in a timely fashionProvide excellent customer service and communication to non-technical individualsUnderstand the interrelationship of data, voice/VoIP network systems and quickly learn the State’s environmentWork efficiently under stressful circumstances as priority incidents occurDevelop, document, and follow processes and proceduresWork independently and in a team environmentManage competing deadlines with shifting prioritiesLead a team from the beginning to the successful completion of a projectDoes this sound like you? Please tell us how and why by submitting your resume and cover letter.What can you expect from us in return for your hard work?Work/life BalanceHealth CoverageRetirement plansPaid Vacation and Sick Leave and HolidaysAnd more…Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.Other important information to be aware of:This position requires the successful completion of a criminal background check.Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.Title:
Senior Telecommunications Specialist - Hybrid (66710)Location:
HelenaRequisition ID:
24142271
#J-18808-Ljbffr