Lumen
Lead Service Design Analyst
Lumen, Olympia, Washington, United States, 98502
Lumen Lead Service Design Analyst
Location: Olympia, WashingtonLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.The RoleThe Lead Service Design Analyst partners with Sales, Operations, Service Delivery and Solution design teams to ensure the service strategy is created to achieve the documented customer business requirements. This role is accountable to perform the function of design coordinator while maintaining a single point of coordination and control for all activities and processes within this stage of the service lifecycle.The Main ResponsibilitiesDesign the functional aspects of the service strategy in support of the chosen infrastructure, application, and data management environments in alignment with Lumen’s operating model principles.Lead services design scoping sessions with the customer and peer Lumen teams including account team stakeholders.Coordinate, validate, and rationalize development of services costs for delivering governance, plan, design, and implementation activities from all delivery organizations.Ensure appropriate margin is added by Business Development Managers and Offer Management, aligning with organizational standards.Produce and review all service definitions, delivery terms and conditions, service level agreements, and assumptions for inclusion in the Statement of Work (SOW) or similar artifact.Collaborate and review language for service descriptions, delivery terms and conditions, SLA’s, assumptions, and solution performance for insertion into the associated SOW.Ensure all contractual terms for providing third-party service provisions includes the appropriate operational vendor management model and service governance paperwork.What We Look For in a CandidateAbility to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.Moderate technical knowledge across global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.Ability to maintain focus on objectives while also managing through ambiguous and dynamic business environments.Ability to be comfortable working in both a direct and matrixed operating structure.Excellent verbal and written communication skills.Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.Some travel required (limited out of town).Bachelor’s degree in related field of study or equivalent years of experience.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. The Salary ranges listed below do not reflect other incentives that may be possible with this role.Salary Range$80,510 - $134,160 in states: AR, ID, KY, LA, ME, MS, NE, SC, SD$84,740 - $141,230 in states: AL, AZ, FL, GA, IA, IN, KS, MO, MT, ND, NM, OH, OK, PA, TN, UT, VT, WI, WV, WY$88,980 - $148,290 in states: CO, HI, MI, MN, NC, NH, NV, OR, RI$93,210 - $155,350 in states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WAThis position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here.If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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Location: Olympia, WashingtonLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.The RoleThe Lead Service Design Analyst partners with Sales, Operations, Service Delivery and Solution design teams to ensure the service strategy is created to achieve the documented customer business requirements. This role is accountable to perform the function of design coordinator while maintaining a single point of coordination and control for all activities and processes within this stage of the service lifecycle.The Main ResponsibilitiesDesign the functional aspects of the service strategy in support of the chosen infrastructure, application, and data management environments in alignment with Lumen’s operating model principles.Lead services design scoping sessions with the customer and peer Lumen teams including account team stakeholders.Coordinate, validate, and rationalize development of services costs for delivering governance, plan, design, and implementation activities from all delivery organizations.Ensure appropriate margin is added by Business Development Managers and Offer Management, aligning with organizational standards.Produce and review all service definitions, delivery terms and conditions, service level agreements, and assumptions for inclusion in the Statement of Work (SOW) or similar artifact.Collaborate and review language for service descriptions, delivery terms and conditions, SLA’s, assumptions, and solution performance for insertion into the associated SOW.Ensure all contractual terms for providing third-party service provisions includes the appropriate operational vendor management model and service governance paperwork.What We Look For in a CandidateAbility to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.Moderate technical knowledge across global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.Ability to maintain focus on objectives while also managing through ambiguous and dynamic business environments.Ability to be comfortable working in both a direct and matrixed operating structure.Excellent verbal and written communication skills.Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.Some travel required (limited out of town).Bachelor’s degree in related field of study or equivalent years of experience.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. The Salary ranges listed below do not reflect other incentives that may be possible with this role.Salary Range$80,510 - $134,160 in states: AR, ID, KY, LA, ME, MS, NE, SC, SD$84,740 - $141,230 in states: AL, AZ, FL, GA, IA, IN, KS, MO, MT, ND, NM, OH, OK, PA, TN, UT, VT, WI, WV, WY$88,980 - $148,290 in states: CO, HI, MI, MN, NC, NH, NV, OR, RI$93,210 - $155,350 in states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WAThis position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here.If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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