Deckers Brands
Social Media and Communications Representative
Deckers Brands, Broomfield, Colorado, United States, 80020
The Social Media and Communications Rep is a multi-skilled position that helps uphold brand image through customer engagement throughout the Social Media and Communications team businesses. The Social Media and Communications Rep will display in-depth knowledge of internal processes and functions, creative problem solving, and exceptional written communication skills. This role is responsible for creating and maintaining positive customer sentiment towards our brands through efficient and accurate issue resolution, extensive product knowledge, and understanding of processes specific to the Social Media and Communications department.ESSENTIAL JOB FUNCTIONS:
Uphold positive brand image through customer facing responses across all Social Media and Communications team businesses.Provide exemplary customer experiences while maintaining brand tone and precise verbiage.Resolve situations that may not have been able to be resolved by Customer Care, including escalated situations or difficult international situations.Manage and respond to public facing comments associated with delicate social, environmental, and industry issues.Demonstrate creative problem-solving skills, exemplary written communication, and exceptional knowledge of internal processes.Act as a subject matter expert on current products, services, and social media trends.Identify and report potentially negative trends noticed throughout Social Media and Communications team businesses.Identify and report customer facing issues as they arise.Take ownership of continued education, goal progression, and innovative thinking to evolve our businesses.Additional projects and tasks as needed.QUALIFICATIONS:
Required qualifications needed in order to successfully perform the duties and responsibilities of this position.Education/Work Experience:
High school diploma or equivalent.Deckers Brands Customer Care experience.Strong written communication skills for highly visible public platforms.Skills/Competencies:
Proven written and verbal communication skills that allow you to inform and advise others clearly in a public platform.Strong customer care skills, including active listening. You are speaking on a public platform as the voice of the company; precision in written communication is required.Proven customer service experience or experience as a Customer Care Representative.Ability to handle difficult customer situations with poise and professionalism, always resulting in positive customer experience.Motivated self-starter with the ability to work as a team.Strong organizational skills with ability to perform multiple tasks simultaneously and adjust quickly in short timeframes with limited supervision.Thrives in changing business environment; flexible and committed.Working knowledge of Microsoft Office programs and One Drive.Exceeding customer expectations through creative problem solving, strategic thinking, and well thought out verbiage to portray proper brand tone and positive sentiment.Interpersonal skills that enable you to work with people at all levels, build rapport internally and cross functionally, and foster a positive work environment.Personal commitment to improving your own knowledge and skills.Open to feedback and professional growth.Flexible schedule with the ability to work overtime, weekends, and holidays as needed.Denver, CO - $20/hrThe salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Denver, CO Call Center. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.Equal Employment OpportunityDiversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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Uphold positive brand image through customer facing responses across all Social Media and Communications team businesses.Provide exemplary customer experiences while maintaining brand tone and precise verbiage.Resolve situations that may not have been able to be resolved by Customer Care, including escalated situations or difficult international situations.Manage and respond to public facing comments associated with delicate social, environmental, and industry issues.Demonstrate creative problem-solving skills, exemplary written communication, and exceptional knowledge of internal processes.Act as a subject matter expert on current products, services, and social media trends.Identify and report potentially negative trends noticed throughout Social Media and Communications team businesses.Identify and report customer facing issues as they arise.Take ownership of continued education, goal progression, and innovative thinking to evolve our businesses.Additional projects and tasks as needed.QUALIFICATIONS:
Required qualifications needed in order to successfully perform the duties and responsibilities of this position.Education/Work Experience:
High school diploma or equivalent.Deckers Brands Customer Care experience.Strong written communication skills for highly visible public platforms.Skills/Competencies:
Proven written and verbal communication skills that allow you to inform and advise others clearly in a public platform.Strong customer care skills, including active listening. You are speaking on a public platform as the voice of the company; precision in written communication is required.Proven customer service experience or experience as a Customer Care Representative.Ability to handle difficult customer situations with poise and professionalism, always resulting in positive customer experience.Motivated self-starter with the ability to work as a team.Strong organizational skills with ability to perform multiple tasks simultaneously and adjust quickly in short timeframes with limited supervision.Thrives in changing business environment; flexible and committed.Working knowledge of Microsoft Office programs and One Drive.Exceeding customer expectations through creative problem solving, strategic thinking, and well thought out verbiage to portray proper brand tone and positive sentiment.Interpersonal skills that enable you to work with people at all levels, build rapport internally and cross functionally, and foster a positive work environment.Personal commitment to improving your own knowledge and skills.Open to feedback and professional growth.Flexible schedule with the ability to work overtime, weekends, and holidays as needed.Denver, CO - $20/hrThe salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Denver, CO Call Center. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.Equal Employment OpportunityDiversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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