Bluegreen Vacations
In House Marketing Manager - Solara Surfside Resort
Bluegreen Vacations, Sunny Isles Beach, Florida, United States,
The In-House Marketing Manager
is responsible for overseeing the day-to-day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters, and exchangers).Responsibilities:
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions.Manage representative performance standards & penetration.Design programs to increase tour flow during off-season months.Maintain site penetration above approved levels without generating guest complaints.Maintain tour and/or gifting cost below approved or budgeted levels.Hold weekly meetings with all associates to address procedures, policies, issues, and programs.Ensure weekly In-House reports are submitted to In-House by set deadline.Manage Concierge Front Desk and/or In-House Marketing personnel, ensuring daily, weekly, and monthly reporting is accurate from both a Concierge and Financial standpoint.Job Requirements:
High School Diploma or equivalent.One year of Timeshare, Management, and Customer Service experience.Concierge, Web-Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.Detail-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, and strong interpersonal communication skills to deal effectively with all levels of the organization.
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is responsible for overseeing the day-to-day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters, and exchangers).Responsibilities:
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions.Manage representative performance standards & penetration.Design programs to increase tour flow during off-season months.Maintain site penetration above approved levels without generating guest complaints.Maintain tour and/or gifting cost below approved or budgeted levels.Hold weekly meetings with all associates to address procedures, policies, issues, and programs.Ensure weekly In-House reports are submitted to In-House by set deadline.Manage Concierge Front Desk and/or In-House Marketing personnel, ensuring daily, weekly, and monthly reporting is accurate from both a Concierge and Financial standpoint.Job Requirements:
High School Diploma or equivalent.One year of Timeshare, Management, and Customer Service experience.Concierge, Web-Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.Detail-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, and strong interpersonal communication skills to deal effectively with all levels of the organization.
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