Senior Learning Design Professional

Become a part of our caring community and help us put health firstThe Senior Learning Design Professional uses instructional design, cognitive psychology, and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The role involves moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.Where you Come InThe Senior Learning Design Professional analyzes content, organizes content, designs solutions, writes storyboards, scripts, performance support, mobile learning, and manuals, and writes effective learning objectives.Coordinates performance assessments to measure training effectiveness.Analyzes learning needs and partners with subject matter experts to ensure course materials are current and relevant.Designs and develops learning solutions for both new hires and existing associates to support role-based organizational needs.Conducts needs analysis and uses findings to develop targeted learning solutions.Uses a disciplined instructional design approach to create meaningful, memorable learning experiences.Selects appropriate learning activities and methods to achieve objectives.Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively met.Creates high-quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts.Identifies and validates content for learning materials based on input from operational business partners.Evaluates the success of learning solutions in terms of learning outcomes in collaboration with operational metrics, performance change, and business impact.Prepares facilitator support materials (i.e., PowerPoint slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conducts 'train-the-trainer' sessions.Facilitates content when and where appropriate.Manages the annual course review process: establishes project timelines, milestones, and regularly communicates progress to all stakeholders.Use your skills to make an impactRequired Qualifications - What it takes to Succeed.5+ years' experience developing curriculum content, eLearning programs, and virtual learning solutions.3+ years of facilitation experience with adult learners.2+ years in a consumer-facing role within a business.Proficient in Camtasia or other video tools, Adobe Captivate 8.0 (and above), Microsoft 365, Storyline 3, and Articulate Rise.Strong knowledge of eLearning standards and Adult Learning Theory.Strong verbal and written communication skills.Strong organizational skills with the ability to manage multiple priorities.Strong attention to detail and analytical skills.Flexibility navigating change in a fast-paced environment.Travel up to 20%Preferred QualificationsBachelor's Degree in Business, Education, Communications, or related fields.Master's Degree in Instructional Design, Adult Education, or related field.Proficiency designing virtual Instructor-Led training using Zoom.5+ years in contact center learning and development.Experience developing and managing courses in a LMS.Additional InformationThis position will be subject to travel up to 20%.To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service must meet the following criteria: a minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.Associates who live and work from Home in specific states will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Our Hiring ProcessAs part of our hiring process, we may contact you via text message and email to gather more information using a software platform called Modern Hire.If you are selected to move forward, you may receive correspondence inviting you to participate in a pre-recorded interview.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full-time employment. The pay range may vary based on geographic location and individual pay will vary based on demonstrated job-related skills and experience. $69,800 - $96,200 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.Description of BenefitsHumana offers competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and many other opportunities.About usHumana Inc. is committed to putting health first for our teammates, customers, and our company.Equal Opportunity EmployerHumana does not discriminate against any employee or applicant for employment based on various protected characteristics.

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