Hard Rock Casino Cincinnati
COMMUNICATIONS SPECIALIST - HR
Hard Rock Casino Cincinnati, Cincinnati, Ohio, United States, 45208
OverviewPOSITION SUMMARY:
The Communications Specialist will join the Human Resources team and report to the Director of Guest Satisfaction. They will manage internal and external communications related to confidential and strategic initiatives, Team Member Service Programs and Guest relationships. This position requires keen attention to detail, a strategic mindset and excellent communication skills.ResponsibilitiesESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Creates, distributes, manages and maintains internal content across various digital and print mediums, as well as all Back of House signage, ensuring content is timely, appealing and informative.Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.Supports the planning and execution of company events, including coordination and development of communications such as invitations, flyers, sign-up forms, posters, etc.Support communications planning and implementation for community outreach events and employee volunteer opportunities.Monitors and engages Team Members and customers through multiple email accounts, survey platforms, travel sites, and social media forums.Responds promptly to customer inquiries and complaints via phone, email and online portal; Resolves customer complaints and issues professionally and efficiently.Monitors and analyzes communication metrics to measure the effectiveness of strategies and campaigns.Coordinates with different departments to ensure cohesive and consistent messaging.Assists members of the HR team with administrative tasks, as needed, including processing and tracking department invoices.Assists with tracking and reporting.Other duties as assigned.QualificationsEDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)One (1) year or more of direct customer service experience.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):Must obtain and maintain valid licenses / certifications per Federal, State and Gaming/Lottery regulations.Must successfully pass background check.Must successfully pass drug screening.Must be at least twenty-one (21) years of age.Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.Additional DetailsKNOWLEDGE OF:Excellent guest service skills and communication skills, including computer skills, writing skills, and an understanding of phone etiquette.Excellent interpersonal and active listening skills.Knowledge of Social Media Platforms & Design Software.Experience handling guest calls in a stressful environment.Must be articulate, motivated, organized and a strong team player.Casino Experience Preferred.Ability ToBe flexible to work varying shifts and time schedules as needed.Communicate effectively with all levels of employees and guests.Review and comprehend all necessary documentation.Daily Exposure to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
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The Communications Specialist will join the Human Resources team and report to the Director of Guest Satisfaction. They will manage internal and external communications related to confidential and strategic initiatives, Team Member Service Programs and Guest relationships. This position requires keen attention to detail, a strategic mindset and excellent communication skills.ResponsibilitiesESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Creates, distributes, manages and maintains internal content across various digital and print mediums, as well as all Back of House signage, ensuring content is timely, appealing and informative.Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.Supports the planning and execution of company events, including coordination and development of communications such as invitations, flyers, sign-up forms, posters, etc.Support communications planning and implementation for community outreach events and employee volunteer opportunities.Monitors and engages Team Members and customers through multiple email accounts, survey platforms, travel sites, and social media forums.Responds promptly to customer inquiries and complaints via phone, email and online portal; Resolves customer complaints and issues professionally and efficiently.Monitors and analyzes communication metrics to measure the effectiveness of strategies and campaigns.Coordinates with different departments to ensure cohesive and consistent messaging.Assists members of the HR team with administrative tasks, as needed, including processing and tracking department invoices.Assists with tracking and reporting.Other duties as assigned.QualificationsEDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)One (1) year or more of direct customer service experience.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):Must obtain and maintain valid licenses / certifications per Federal, State and Gaming/Lottery regulations.Must successfully pass background check.Must successfully pass drug screening.Must be at least twenty-one (21) years of age.Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.Additional DetailsKNOWLEDGE OF:Excellent guest service skills and communication skills, including computer skills, writing skills, and an understanding of phone etiquette.Excellent interpersonal and active listening skills.Knowledge of Social Media Platforms & Design Software.Experience handling guest calls in a stressful environment.Must be articulate, motivated, organized and a strong team player.Casino Experience Preferred.Ability ToBe flexible to work varying shifts and time schedules as needed.Communicate effectively with all levels of employees and guests.Review and comprehend all necessary documentation.Daily Exposure to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
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