Studio Head - Charleston, SC

Studio HeadLocation: Charleston, South Carolina - On-SiteThe Studio Head is trusted with the overall performance of the Charleston studio, having a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams. This person will grow and manage our Quality Assurance businesses in gaming.Success in this role will be measured by delivering exceptional results for clients, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.Heading up such a fast-growing game services studio requires a combination of vision and execution, quality assurance in gaming background, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate will be an adaptable, authentic leader with strong analytical and communication skills, fostering collaboration, improving processes, mentoring new talent, and managing a large-scale profit center.What you’ll be doingProvide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitability.Oversee site operations, ensuring optimal resource allocation and driving improvements to gaming services, especially in quality assurance for game testing.Manage the site’s budget and P&L.Manage all site resources to ensure client SLAs are met and quality standards are met or exceeded.Position the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfaction.Improve the organization through the application of best practices, procedures, policies, and technology.Ensure site compliance with InfoSec, H&S, legal, and other similar standards, requirements, and employer obligations.Mentor direct reports, manage their performance and KPIs, and support development through formalized development plans and coaching.Support the setup of new projects, enhancements to existing engagements, and provide support to key operational initiatives.Serve as an escalation point for client concerns.Take an active role in the community representing and promoting the PTWI brand.RequirementsWhat we’re looking for:At least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site.Experience managing operations at a strategic level in a fast-paced environment, within a global organization.Experience managing teams within the games services sector including Localization, Quality Assurance, LQA, and Player Support.Experience managing the P&L.Experience as a vendor.Experience in client-facing roles, with a keen understanding of client goals and vision, and a track record of consistently outperforming contractual SLAs and KPIs.A proven ability to inspire exceptional performance from teams, acting as an ambassador of PTW’s unique culture of quality and flexibility.Bachelor’s degree or equivalent experience.A candidate with experience in outsourced service environments, managing multilingual teams, video games, or change/project management frameworks would have a distinct advantage.Who we areSince 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience, and Localization Services to the Interactive Media, IoT, Technology, and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, and Audio Production.http://www.ptw.comBenefitsCompetitive Base Salary & bonusFull-time benefits

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