(PTW) Pole To Win International
Studio Head - Charleston, SC
(PTW) Pole To Win International, Charleston, South Carolina, United States, 29408
Studio Head
Location: Charleston, South Carolina - On-SiteTrusted with the overall performance of the Charleston, South Carolina studio, the Studio Head has a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams. This person will grow and manage our Quality Assurance businesses in gaming.Success in this role will be measured by delivering exceptional results for clients, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.Heading up such a fast-growing game services studio requires a combination of vision and execution, quality assurance in gaming background, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate for this exciting position will be an adaptable, authentic leader with strong analytical and communication skills. This is someone who fosters collaboration, enjoys improving processes and mentoring new talent, and has a strong track record managing a large-scale profit center.What you’ll be doingProvide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitabilityOversee site operations, ensuring optimal resource allocation and driving improvements to the gaming services especially in quality assurance for game testingManage the site’s budget and P&LManage all site resources to ensure client SLAs are met and quality standards are met or exceededPosition the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfactionImprove the organization through the application of best practices, procedures, policies, and technologyEnsure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligationsMentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coachingSupport the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiativesServe as escalation point for client concernsTake an active role in the community representing and promoting the PTWI brandWhat we’re looking forAt least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site is requiredExperience managing operations at a strategic level in a fast-paced environment, within a global organizationExperience managing teams within the games services sector including Localization, Quality Assurance, LQA, Player Support.Experience managing the P/LExperience as a vendorExperience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIsA proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW’s unique culture of quality and flexibility, which defines us with our employees, and clients and their customersBachelor’s or equivalent experienceA candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworksWho we areSince 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.Competitive Base Salary & bonusFull-time benefits
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Location: Charleston, South Carolina - On-SiteTrusted with the overall performance of the Charleston, South Carolina studio, the Studio Head has a hand in every aspect of the strategy and day-to-day operations, with direct or dotted-line oversight of all its teams. This person will grow and manage our Quality Assurance businesses in gaming.Success in this role will be measured by delivering exceptional results for clients, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.Heading up such a fast-growing game services studio requires a combination of vision and execution, quality assurance in gaming background, a passion for building and growing healthy teams, and a strong sense of entrepreneurship. The ideal candidate for this exciting position will be an adaptable, authentic leader with strong analytical and communication skills. This is someone who fosters collaboration, enjoys improving processes and mentoring new talent, and has a strong track record managing a large-scale profit center.What you’ll be doingProvide leadership and strategic direction for the site, ensuring employee and client satisfaction, as well as profitabilityOversee site operations, ensuring optimal resource allocation and driving improvements to the gaming services especially in quality assurance for game testingManage the site’s budget and P&LManage all site resources to ensure client SLAs are met and quality standards are met or exceededPosition the site for growth opportunities with new and existing clients, including developing strong client relationships to ensure their ongoing satisfactionImprove the organization through the application of best practices, procedures, policies, and technologyEnsure site compliance with InfoSec, H&S, legal, and other similar standards, requirements and employer obligationsMentor direct reports, manage their performance and attached KPIs, and support development through formalized development plans and coachingSupport the setup of new projects, enhancements to existing engagements and generally provide support to key operational initiativesServe as escalation point for client concernsTake an active role in the community representing and promoting the PTWI brandWhat we’re looking forAt least 8 years of progressive experience in managing Quality Assurance Operations in gaming, with a minimum of 3 years leading a site is requiredExperience managing operations at a strategic level in a fast-paced environment, within a global organizationExperience managing teams within the games services sector including Localization, Quality Assurance, LQA, Player Support.Experience managing the P/LExperience as a vendorExperience in client-facing roles, including a keen understanding of client goals and vision and a demonstrated track record of consistently outperforming contractual SLAs and KPIsA proven ability to inspire exceptional performance from teams, and to act as an ambassador of PTW’s unique culture of quality and flexibility, which defines us with our employees, and clients and their customersBachelor’s or equivalent experienceA candidate with experience in either of the following would have a distinct advantage: outsourced service environments, managing multilingual teams, video games, change or project management frameworksWho we areSince 1994, Pole To Win has provided outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.Competitive Base Salary & bonusFull-time benefits
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