Rock Central LLC
Senior Conversational AI Designer
Rock Central LLC, Lansing, Michigan, United States,
Rocket Mortgage , backed by
Rocket Companies , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.Minimum Qualifications
Bachelor’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field5 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps3 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow or FigmaDemonstrated experience defining success criteria and key performance indicators (KPIs) used to measure design effectivenessDemonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadershipDemonstrated experience applying the design decision making process and using data and key findings to inform designDemonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visualsDemonstrated experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson AssistantDemonstrated experience with the fundamentals of language interaction, such as prosody or Cooperative PrincipleUnderstanding of common design heuristics and principlesDemonstrated ability to train and mentorPreferred Qualifications
Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related fieldExperience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablementExperience designing Artificial Intelligence (AI) or machine learning driven client experiencesJob Summary
As a Senior Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You'll apply UX, UI and conversation principles and methodologies to enhance conversational product design through user research and testing. You'll assist with defining best practices for the design discipline and mentor peers. You'll need to independently execute work that is consistently of high quality. You'll also be expected to be capable of tackling more ambiguous problems. At this level, experience has helped practitioners learn nuance and finesse in their primary technical competencies. This experience has deepened your understanding of the business impact of your work as well as how to communicate and measure that impact. You'll have also developed additional strategic skills such as facilitation and storytelling.Responsibilities
Design conversational product experiences for chatbots, IVA/IVR, SMS and voice assistantsCollaborate with teams to create user-centered conversational product designs, requirements, workflows and strategiesCreate conversational experiences and interfaces for product prototypes in keeping with industry standards and best practicesConduct user research, including planning, prioritization, feedback collection and action plan creationTranslate user needs and business requirements into compelling experiencesCreate user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfacesCreate low- and high-fidelity artifacts and prototypes to communicate design intentRecommend metrics to define, manage and measure design success and prioritize enhancementsDevelop conversation design best practices, personality, guidelines and templatesMentor and train team membersBenefits and PerksOur team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of
Benefits and Perks .Who We AreRocket Companies
is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.DisclaimerThis is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
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Rocket Companies , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.Minimum Qualifications
Bachelor’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field5 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps3 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow or FigmaDemonstrated experience defining success criteria and key performance indicators (KPIs) used to measure design effectivenessDemonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadershipDemonstrated experience applying the design decision making process and using data and key findings to inform designDemonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visualsDemonstrated experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson AssistantDemonstrated experience with the fundamentals of language interaction, such as prosody or Cooperative PrincipleUnderstanding of common design heuristics and principlesDemonstrated ability to train and mentorPreferred Qualifications
Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related fieldExperience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablementExperience designing Artificial Intelligence (AI) or machine learning driven client experiencesJob Summary
As a Senior Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You'll apply UX, UI and conversation principles and methodologies to enhance conversational product design through user research and testing. You'll assist with defining best practices for the design discipline and mentor peers. You'll need to independently execute work that is consistently of high quality. You'll also be expected to be capable of tackling more ambiguous problems. At this level, experience has helped practitioners learn nuance and finesse in their primary technical competencies. This experience has deepened your understanding of the business impact of your work as well as how to communicate and measure that impact. You'll have also developed additional strategic skills such as facilitation and storytelling.Responsibilities
Design conversational product experiences for chatbots, IVA/IVR, SMS and voice assistantsCollaborate with teams to create user-centered conversational product designs, requirements, workflows and strategiesCreate conversational experiences and interfaces for product prototypes in keeping with industry standards and best practicesConduct user research, including planning, prioritization, feedback collection and action plan creationTranslate user needs and business requirements into compelling experiencesCreate user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfacesCreate low- and high-fidelity artifacts and prototypes to communicate design intentRecommend metrics to define, manage and measure design success and prioritize enhancementsDevelop conversation design best practices, personality, guidelines and templatesMentor and train team membersBenefits and PerksOur team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of
Benefits and Perks .Who We AreRocket Companies
is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.DisclaimerThis is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
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