Uiuxtrend
Sr. Experience Designer – Voice
Uiuxtrend, Chicago, Illinois, United States, 60290
As a Senior Experience Designer – Voice, you are expected to represent depth in the craft of voice design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the design community. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver design activities autonomously, in the context of cross-functional projects. You will lead client conversations and provide POVs for voice design, providing articulate recommendations and helping guide client choices.
In this specific role, you will join a bustling and collaborative team that leads the digital product discovery and design for a global Quick Service Restaurant – one that feeds 1% of the world’s population every single day. You will play a central role in exploring voice integration in digital products for ordering and crew facing restaurant technology, from research through detailed design, partnering closely with Product Management and Engineering (who are as passionate about product as they are burgers and fries). This is a hybrid position; three days per week you’ll link up with your team IRL at this global company’s headquarters in Chicago’s burgeoning West Loop.
Personal Qualities
Embrace being a self-starter with high agency, diving deep into the entire product design lifecycle, from user research to detailed design for voice.
Partner with other designers, product managers, and technology leads to drive alignment around user needs, and rally around lovable and feasible customer-first solutions.
Be able to zoom out to define holistic digital product and convergent experience concepts, in collaboration with cross-functional teams (e.g., Marketing, Strategy, Operations, etc.).
Be curious and connect the “why” behind design decisions to the business’s goals.
Bring clarity to all through your design craft, especially when things feel ambiguous.
Apply systems thinking into actionable user flows.
Support a successful knowledge transfer of designs to the development team, co-writing component specifications with adherence to accessibility standards.
Create and maintain documentation for voice design standards and guidelines.
Thrive in a team that values open sharing of WIP and is committed to a culture of collective brainstorming.
Responsibilities
Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements.
Develop conversational flows and interaction models for voice interfaces, ensuring clarity, coherence, and a natural conversational tone.
Define the context in which the user will interact with the voice assistant (e.g., hands-free, multitasking).
Consider variations of prompts and responses to make the interaction feel more natural and less repetitive, ensuring paths for users to get back on track when errors and misunderstandings occur.
Consider diverse accents, languages, and speech patterns in design for global application.
Plan and conduct user testing through prototypes, simulating conversations, testing scripts, and conducting usability testing.
Map existing and future experiences, both front and backstage users who are involved, through journey maps, blueprints, and ecosystem maps.
Together with cross-disciplinary teams define the role of voice in product/service value propositions.
Craft compelling narratives that bridge user aspirations with business objectives.
Experience
8+ years of professional experience in experience/interaction design (although you might have had a different job title, like “Content Designer” or “UX Designer”), and a robust practical and theoretical grounding in experience design through your studies or through your previous experience.
3+ years of experience designing for various voice platforms and devices (alexa, siri, google assistant, etc.).
Ability to work onsite at company headquarters in Chicago three days per week.
A passion for understanding customer and user needs, as well as experience working with UX researchers and conducting UX research.
Experience working in Figma.
A love of learning new things and growing your skills by diving in head-first to the task at hand.
Excellent presentation skills, with a strong ability to clearly explain your work to others.
Experience collaborating in cross-functional teams.
Knowledge of and expertise using design and prototyping tools (such as Figma).
Affinity for frog’s values, and a passion for creating products that meet peoples’ functional and emotional needs.
Experience working in an agile product delivery environment.
Business level ability to conduct business in English.
Penchant to nerd-out on design and emerging trends.
#J-18808-Ljbffr
In this specific role, you will join a bustling and collaborative team that leads the digital product discovery and design for a global Quick Service Restaurant – one that feeds 1% of the world’s population every single day. You will play a central role in exploring voice integration in digital products for ordering and crew facing restaurant technology, from research through detailed design, partnering closely with Product Management and Engineering (who are as passionate about product as they are burgers and fries). This is a hybrid position; three days per week you’ll link up with your team IRL at this global company’s headquarters in Chicago’s burgeoning West Loop.
Personal Qualities
Embrace being a self-starter with high agency, diving deep into the entire product design lifecycle, from user research to detailed design for voice.
Partner with other designers, product managers, and technology leads to drive alignment around user needs, and rally around lovable and feasible customer-first solutions.
Be able to zoom out to define holistic digital product and convergent experience concepts, in collaboration with cross-functional teams (e.g., Marketing, Strategy, Operations, etc.).
Be curious and connect the “why” behind design decisions to the business’s goals.
Bring clarity to all through your design craft, especially when things feel ambiguous.
Apply systems thinking into actionable user flows.
Support a successful knowledge transfer of designs to the development team, co-writing component specifications with adherence to accessibility standards.
Create and maintain documentation for voice design standards and guidelines.
Thrive in a team that values open sharing of WIP and is committed to a culture of collective brainstorming.
Responsibilities
Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements.
Develop conversational flows and interaction models for voice interfaces, ensuring clarity, coherence, and a natural conversational tone.
Define the context in which the user will interact with the voice assistant (e.g., hands-free, multitasking).
Consider variations of prompts and responses to make the interaction feel more natural and less repetitive, ensuring paths for users to get back on track when errors and misunderstandings occur.
Consider diverse accents, languages, and speech patterns in design for global application.
Plan and conduct user testing through prototypes, simulating conversations, testing scripts, and conducting usability testing.
Map existing and future experiences, both front and backstage users who are involved, through journey maps, blueprints, and ecosystem maps.
Together with cross-disciplinary teams define the role of voice in product/service value propositions.
Craft compelling narratives that bridge user aspirations with business objectives.
Experience
8+ years of professional experience in experience/interaction design (although you might have had a different job title, like “Content Designer” or “UX Designer”), and a robust practical and theoretical grounding in experience design through your studies or through your previous experience.
3+ years of experience designing for various voice platforms and devices (alexa, siri, google assistant, etc.).
Ability to work onsite at company headquarters in Chicago three days per week.
A passion for understanding customer and user needs, as well as experience working with UX researchers and conducting UX research.
Experience working in Figma.
A love of learning new things and growing your skills by diving in head-first to the task at hand.
Excellent presentation skills, with a strong ability to clearly explain your work to others.
Experience collaborating in cross-functional teams.
Knowledge of and expertise using design and prototyping tools (such as Figma).
Affinity for frog’s values, and a passion for creating products that meet peoples’ functional and emotional needs.
Experience working in an agile product delivery environment.
Business level ability to conduct business in English.
Penchant to nerd-out on design and emerging trends.
#J-18808-Ljbffr