Better Talent by Laveer & Co.
Director of Sales & Guest Communications
Better Talent by Laveer & Co., Savannah, Georgia, United States, 31441
COMPANY OVERVIEW:
Who We Are
At Heirloom, we're leading the way in group travel through luxury and innovation. Heirloom offers custom, spacious rental homes to the short-term rental market, providing guests with an unmatched travel accommodation experience. Combining meticulous design, cutting-edge technology, and a data-driven approach, we guarantee our properties set the standard in luxury hospitality.
Join Our Team
When you join Heirloom, you become part of a hard-working, forward-thinking team dedicated to pushing the boundaries of luxury hospitality. We believe in the power of collaboration and continuous improvement, ensuring our employees thrive both personally and professionally. We’re committed to investing in our people and are always excited for new talent to join our team.
Apply today if you’re ready to grow with us.
POSITION SUMMARY:
Join us at Heirloom for this exciting, high-impact role.
We're looking for a dynamic leader with a talent for driving sales and creating exceptional guest experiences to take on our
Director of Sales and Guest Communications
role.
Dynamic Team Leadership
By taking on this role, you'll
lead the charge in our sales and customer service operations . Through a flexible hybrid model, you’ll
lead a vibrant team , including middle managers, guest concierges, and international call center agents - all dedicated to providing our unique brand of luxury accommodations with a
stand-out customer experience.
Operational Excellence
Our leadership will rely on you to
oversee sales ,
elevate guest experiences ,
manage team activities, and nurture key account relationships.
You'll also use your call center experience to
manage our high volume of guest communications,
including approximately 450-600 online messages and 100-250 phone calls daily.
Are You The Right Fit?
We need a go-getter who is independent, assertive, and self-confident.
You need to be the type who quickly takes initiative and enjoys solving problems. Your ability to build rapport and relationships, combined with your outgoing and enthusiastic nature, will make you an ideal fit for this role.
Apply today. Our team is looking forward to hearing from you.
RESPONSIBILITIES:
Implement
and drive sales strategies, manage the sales pipeline, and coach the sales team to optimize performance.
Develop
and refine processes to enhance guest satisfaction, confidently handling escalated issues and maintaining high standards.
Lead
recruitment, training, and development of team members, fostering a high-performing and positive team environment.
Collaborate
with marketing to expand our sales channels and work with the pricing team to optimize pricing strategies based on market trends.
Oversee
the daily operations and long-term development of the guest concierge program, ensuring seamless guest interactions.
Maintain
relationships with key software and platform partners, such as VRBO, Airbnb, and Guesty, to ensure smooth operations.
Track
key performance indicators, manage phone systems, and explore technological enhancements to improve operations and service offerings.
QUALIFICATIONS:
3-5 years experience managing a high-volume inbound contact center with sales and customer service functionality.
Proven track record of leading a team composed of remote and in-person members, including international contractors.
Strong critical thinking and negotiation skills, using data to inform decisions.
Exceptional coaching and leadership skills, influencing and motivating high-performing teams.
Proficient with cloud-based digital platforms, including reservation management software (Guesty), payment processing (Stripe), and GSuite products.
Exceptional interpersonal, customer service, problem-solving, verbal, and written communication skills.
Able to remain composed under pressure
Able to perform duties that require regular interaction with customers; frequently sit, stand, and walk; read small print, use computers, and input data into computer systems.
COMPENSATION & BENEFITS:
Annual Salary:
$110,000 - $175,000 based on experience and achievement
Bonus:
25%-35% of the compensation package is variable/performance-based, with no cap.
Benefits:
Paid time off, such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long-term disability insurance
Short-term disability insurance
Employee recognition programs
Workplace perks such as recreation activities, food and coffee, and flexible work schedules
This position is accepting applicants in Savannah, GA or New Orleans, LA with the expectation some travel is required to each location. Relocation assistance may be available depending on qualifications.
Schedule
This hybrid role offers the flexibility to work remotely and attend meetings and company events at our office
Typical work hours are Monday-Friday, with weekends and evenings as needed.
#J-18808-Ljbffr
Who We Are
At Heirloom, we're leading the way in group travel through luxury and innovation. Heirloom offers custom, spacious rental homes to the short-term rental market, providing guests with an unmatched travel accommodation experience. Combining meticulous design, cutting-edge technology, and a data-driven approach, we guarantee our properties set the standard in luxury hospitality.
Join Our Team
When you join Heirloom, you become part of a hard-working, forward-thinking team dedicated to pushing the boundaries of luxury hospitality. We believe in the power of collaboration and continuous improvement, ensuring our employees thrive both personally and professionally. We’re committed to investing in our people and are always excited for new talent to join our team.
Apply today if you’re ready to grow with us.
POSITION SUMMARY:
Join us at Heirloom for this exciting, high-impact role.
We're looking for a dynamic leader with a talent for driving sales and creating exceptional guest experiences to take on our
Director of Sales and Guest Communications
role.
Dynamic Team Leadership
By taking on this role, you'll
lead the charge in our sales and customer service operations . Through a flexible hybrid model, you’ll
lead a vibrant team , including middle managers, guest concierges, and international call center agents - all dedicated to providing our unique brand of luxury accommodations with a
stand-out customer experience.
Operational Excellence
Our leadership will rely on you to
oversee sales ,
elevate guest experiences ,
manage team activities, and nurture key account relationships.
You'll also use your call center experience to
manage our high volume of guest communications,
including approximately 450-600 online messages and 100-250 phone calls daily.
Are You The Right Fit?
We need a go-getter who is independent, assertive, and self-confident.
You need to be the type who quickly takes initiative and enjoys solving problems. Your ability to build rapport and relationships, combined with your outgoing and enthusiastic nature, will make you an ideal fit for this role.
Apply today. Our team is looking forward to hearing from you.
RESPONSIBILITIES:
Implement
and drive sales strategies, manage the sales pipeline, and coach the sales team to optimize performance.
Develop
and refine processes to enhance guest satisfaction, confidently handling escalated issues and maintaining high standards.
Lead
recruitment, training, and development of team members, fostering a high-performing and positive team environment.
Collaborate
with marketing to expand our sales channels and work with the pricing team to optimize pricing strategies based on market trends.
Oversee
the daily operations and long-term development of the guest concierge program, ensuring seamless guest interactions.
Maintain
relationships with key software and platform partners, such as VRBO, Airbnb, and Guesty, to ensure smooth operations.
Track
key performance indicators, manage phone systems, and explore technological enhancements to improve operations and service offerings.
QUALIFICATIONS:
3-5 years experience managing a high-volume inbound contact center with sales and customer service functionality.
Proven track record of leading a team composed of remote and in-person members, including international contractors.
Strong critical thinking and negotiation skills, using data to inform decisions.
Exceptional coaching and leadership skills, influencing and motivating high-performing teams.
Proficient with cloud-based digital platforms, including reservation management software (Guesty), payment processing (Stripe), and GSuite products.
Exceptional interpersonal, customer service, problem-solving, verbal, and written communication skills.
Able to remain composed under pressure
Able to perform duties that require regular interaction with customers; frequently sit, stand, and walk; read small print, use computers, and input data into computer systems.
COMPENSATION & BENEFITS:
Annual Salary:
$110,000 - $175,000 based on experience and achievement
Bonus:
25%-35% of the compensation package is variable/performance-based, with no cap.
Benefits:
Paid time off, such as PTO, sick days, and vacation days
Health insurance
Life insurance
Dental insurance
Vision insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
Long-term disability insurance
Short-term disability insurance
Employee recognition programs
Workplace perks such as recreation activities, food and coffee, and flexible work schedules
This position is accepting applicants in Savannah, GA or New Orleans, LA with the expectation some travel is required to each location. Relocation assistance may be available depending on qualifications.
Schedule
This hybrid role offers the flexibility to work remotely and attend meetings and company events at our office
Typical work hours are Monday-Friday, with weekends and evenings as needed.
#J-18808-Ljbffr