Vanguard
User Experience Designer
Vanguard, Charlotte, North Carolina, United States, 28245
UX Designer -
Institutional Investor Group B2B Customer Experience
Make Investing Intuitive Through The User Experience. Doing the right thing for investors is what we’re all about at Vanguard, and that includes giving them the best possible user experience. In a business like ours, built around technology, the quality of digital interactions is essential. As a UX Designer at Vanguard, you’ll collaborate on every aspect of UX, from research and information architecture, to concepting and design. It will require a precise eye for detail, creativity, compassion, and problem-solving abilities. You’ll need excellent interpersonal skills and the ability to achieve agreement with partners and stakeholders. Your impact will reach far beyond our clients and our business to set new standards for the whole industry.As part of the Institutional Investor Group – Customer Experience UX Team, you’ll join a group of UX specialists with a growth mindset working on products that improve people’s financial wellness. Beyond working with an amazing group of strategists, researchers, designers and content writers–all who have hybrid/diverse backgrounds, you’ll be able to collaboratively define processes and set best practices while enjoying a great team culture and supportive leadership. You’ll also be joining a team that, in the words of one of its’ members, “isa bunch of nerdy sweethearts who care about making great products using human-centered design methods.” In this role, you will:
Provide mid to senior level interface (UI) design services, including the crafting of highly useful, accessible, and usable experiencesLeverage creativity, empathy, and problem-solving abilities to achieve both business and user goalsHave a keen eye for details and appreciation for consistencyTake ownership of key flows involving discovery, design, prototyping and handoff to devCreate prototypes for testing and communication with teammatesBe flexible in your design approachEmbrace a challenge and come up with new ways of addressing challenges quicklyExplore and define interaction design detailsAppreciate the value in research and consider practical constraintsIterate on designs based on feedback from clientsPresent designs, field critique, and update experiences as neededUtilize technical knowledge to produce achievable and efficient solutionsDesign with accessibility best practicesParticipate in special projects and performs other duties as assignedWhat it takes:
Undergraduate degree or equivalent training and experienceMinimum of 5 years of industry/field-specific experience — User Experience Design, User Interface Design, Product Design and working in an agile environmentSpecial Factors: Portfolio or work samples required. This role is part of our hybrid work model with Tuesdays - Thursdays in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from one of our offices in Malvern PA or Charlotte NC. Vanguard offers both renter and homeowner relocation packages to a Vanguard area office of your choice for this role. Special Factors
Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard We are Vanguard. Together, we’re changing the way the world invests.For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.We want to make success accessible to everyone. This is our opportunity. Let’s make it count. Inclusion Statement Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.#J-18808-Ljbffr
Institutional Investor Group B2B Customer Experience
Make Investing Intuitive Through The User Experience. Doing the right thing for investors is what we’re all about at Vanguard, and that includes giving them the best possible user experience. In a business like ours, built around technology, the quality of digital interactions is essential. As a UX Designer at Vanguard, you’ll collaborate on every aspect of UX, from research and information architecture, to concepting and design. It will require a precise eye for detail, creativity, compassion, and problem-solving abilities. You’ll need excellent interpersonal skills and the ability to achieve agreement with partners and stakeholders. Your impact will reach far beyond our clients and our business to set new standards for the whole industry.As part of the Institutional Investor Group – Customer Experience UX Team, you’ll join a group of UX specialists with a growth mindset working on products that improve people’s financial wellness. Beyond working with an amazing group of strategists, researchers, designers and content writers–all who have hybrid/diverse backgrounds, you’ll be able to collaboratively define processes and set best practices while enjoying a great team culture and supportive leadership. You’ll also be joining a team that, in the words of one of its’ members, “isa bunch of nerdy sweethearts who care about making great products using human-centered design methods.” In this role, you will:
Provide mid to senior level interface (UI) design services, including the crafting of highly useful, accessible, and usable experiencesLeverage creativity, empathy, and problem-solving abilities to achieve both business and user goalsHave a keen eye for details and appreciation for consistencyTake ownership of key flows involving discovery, design, prototyping and handoff to devCreate prototypes for testing and communication with teammatesBe flexible in your design approachEmbrace a challenge and come up with new ways of addressing challenges quicklyExplore and define interaction design detailsAppreciate the value in research and consider practical constraintsIterate on designs based on feedback from clientsPresent designs, field critique, and update experiences as neededUtilize technical knowledge to produce achievable and efficient solutionsDesign with accessibility best practicesParticipate in special projects and performs other duties as assignedWhat it takes:
Undergraduate degree or equivalent training and experienceMinimum of 5 years of industry/field-specific experience — User Experience Design, User Interface Design, Product Design and working in an agile environmentSpecial Factors: Portfolio or work samples required. This role is part of our hybrid work model with Tuesdays - Thursdays in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from one of our offices in Malvern PA or Charlotte NC. Vanguard offers both renter and homeowner relocation packages to a Vanguard area office of your choice for this role. Special Factors
Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard We are Vanguard. Together, we’re changing the way the world invests.For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.We want to make success accessible to everyone. This is our opportunity. Let’s make it count. Inclusion Statement Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.#J-18808-Ljbffr