Manulife
Experience Design Lead(Mobile)
Manulife, Boston, Massachusetts, us, 02298
Manulife Experience Design Lead (Mobile) - Boston, Massachusetts
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working Arrangement:
HybridJob Description:Manulife Investment Management is the global brand for the global wealth and asset management (GWAM) segment of Manulife Financial Corporation. We draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide, including the US, Canada, Europe and 11 markets in Asia.We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. We are hard at work transforming our organization into a Digital Customer Leader – evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. We’re also changing the way we work, foundational to our success is fostering a culture that is inclusive, high-performing, and makes our company a compelling place for talented people to join and build their careers. You will play a key role in helping drive this exciting transformation.You will act as a key practitioner in the Experience Design practice delivering best-in-class solutions. You believe that the field of design can be used not only to improve the experiences of our customers, clients, advisors and sales partners, but also to drive tangible business results in adoption, growth, revenue and retention.Our team is looking for a Mobile Experience Designer, to help create effortless mobile experiences that touch millions of Canadians & Americans every day.In this role, you will help identify the right problems to solve and design elegant solutions through an iterative, data-informed process. You’ll have a balance of an analytical approach, strong creative vision, and knowledge of mobile app development. You’ll be a part of the larger Canadian Human-Centered Design team but embedded into a business unit where you’ll help craft the day-to-day mobile experience with the support of a small, tight-knit group of multi-functional designers.You’ll also be part of a global team of designers and experience strategists responsible for carrying projects through from early-stage discovery and research to execution, ensuring that the customer is at the heart of all business decisions we make.Reporting to the Director, Experience Design, this is a critical role that will drive day-to-day execution of our Experience Vision!Key Accountabilities:Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process.Experience Design responsibilities primarily focused on our Retirement App across both Android and iOS with some additional responsibilities across our Public & Secure Sites.Work closely with Product and Engineering to balance the right decisions for the product with the right decisions for the users.Be a part of the Experience Design team, working with fellow designers, researchers, and strategists to advance a customer-centric, omni-channel vision that solves our customers’ problems and enables trust and satisfaction in the mobile space.Ensure every interaction we deliver to our users utilizes inclusive design and meets accessibility standards.Consider customer interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.Conduct research with users, distilling the data and communicating insights.Work in an agile environment, enabling quick prototype-test-iterate cycles.Facilitate design conversations and articulate the rationale for design decisions.Contribute to the establishment and evolution of our mobile design system.Help build our design practice, developing the craft and culture.Stay informed about industry trends, emerging technologies, and best practices in digital experience design, and leverage this knowledge to drive continuous innovation and improvement.What are we looking for?5+ years of experience working as a mobile and/or UX designer.Work experience designing mobile applications for both Android and iOS and working knowledge of the development process including experience working with PWAs or Hybrid Mobile Apps.A deep understanding of end-to-end iterative digital experience design process, including how to validate user needs, create user flows, content modeling, wireframing and prototyping, user testing, and high-fidelity visuals.Consistent record of delivering successful digital products and services in a financial services or similar industry.Outstanding skills in research, analysis, communication, and facilitation.Experience collaborating in an agile environment across large and diverse partner groups.An ability to lead and prioritize multiple work streams in a time-sensitive environment.High proficiency in human-centered design principles, visual design theory and application, usability, and accessibility.Knowledge of Native design systems (Material 3 and Swift UI).Experience with design systems.Proficient in Figma (required) and familiarity with leading Design & Collaboration tools (e.g. Mural, usertesting.com).What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Values-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Continuous innovation: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John Hancock:Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.Manulife is an Equal Opportunity Employer:At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working Arrangement:
HybridJob Description:Manulife Investment Management is the global brand for the global wealth and asset management (GWAM) segment of Manulife Financial Corporation. We draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide, including the US, Canada, Europe and 11 markets in Asia.We are working hard to not only change ourselves, but to reshape our industry. Our Mission is to make decisions easier and our customers' lives better. We are hard at work transforming our organization into a Digital Customer Leader – evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. We’re also changing the way we work, foundational to our success is fostering a culture that is inclusive, high-performing, and makes our company a compelling place for talented people to join and build their careers. You will play a key role in helping drive this exciting transformation.You will act as a key practitioner in the Experience Design practice delivering best-in-class solutions. You believe that the field of design can be used not only to improve the experiences of our customers, clients, advisors and sales partners, but also to drive tangible business results in adoption, growth, revenue and retention.Our team is looking for a Mobile Experience Designer, to help create effortless mobile experiences that touch millions of Canadians & Americans every day.In this role, you will help identify the right problems to solve and design elegant solutions through an iterative, data-informed process. You’ll have a balance of an analytical approach, strong creative vision, and knowledge of mobile app development. You’ll be a part of the larger Canadian Human-Centered Design team but embedded into a business unit where you’ll help craft the day-to-day mobile experience with the support of a small, tight-knit group of multi-functional designers.You’ll also be part of a global team of designers and experience strategists responsible for carrying projects through from early-stage discovery and research to execution, ensuring that the customer is at the heart of all business decisions we make.Reporting to the Director, Experience Design, this is a critical role that will drive day-to-day execution of our Experience Vision!Key Accountabilities:Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process.Experience Design responsibilities primarily focused on our Retirement App across both Android and iOS with some additional responsibilities across our Public & Secure Sites.Work closely with Product and Engineering to balance the right decisions for the product with the right decisions for the users.Be a part of the Experience Design team, working with fellow designers, researchers, and strategists to advance a customer-centric, omni-channel vision that solves our customers’ problems and enables trust and satisfaction in the mobile space.Ensure every interaction we deliver to our users utilizes inclusive design and meets accessibility standards.Consider customer interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.Conduct research with users, distilling the data and communicating insights.Work in an agile environment, enabling quick prototype-test-iterate cycles.Facilitate design conversations and articulate the rationale for design decisions.Contribute to the establishment and evolution of our mobile design system.Help build our design practice, developing the craft and culture.Stay informed about industry trends, emerging technologies, and best practices in digital experience design, and leverage this knowledge to drive continuous innovation and improvement.What are we looking for?5+ years of experience working as a mobile and/or UX designer.Work experience designing mobile applications for both Android and iOS and working knowledge of the development process including experience working with PWAs or Hybrid Mobile Apps.A deep understanding of end-to-end iterative digital experience design process, including how to validate user needs, create user flows, content modeling, wireframing and prototyping, user testing, and high-fidelity visuals.Consistent record of delivering successful digital products and services in a financial services or similar industry.Outstanding skills in research, analysis, communication, and facilitation.Experience collaborating in an agile environment across large and diverse partner groups.An ability to lead and prioritize multiple work streams in a time-sensitive environment.High proficiency in human-centered design principles, visual design theory and application, usability, and accessibility.Knowledge of Native design systems (Material 3 and Swift UI).Experience with design systems.Proficient in Figma (required) and familiarity with leading Design & Collaboration tools (e.g. Mural, usertesting.com).What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you:Values-first culture: We lead with our Values every day and bring them to life together.Boundless opportunity: We create opportunities to learn and grow at every stage of your career.Continuous innovation: We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John Hancock:Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.Manulife is an Equal Opportunity Employer:At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
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