DePaul University
Assistant Director, Communications & Administration
DePaul University, Chicago, Illinois, United States, 60290
DePaul University
Assistant Director, Communications & Administration Loop Campus (Hybrid) Job Description
The Highlights:Responsible for program management within the First-Year Academic Success (FYAS) program. Develops strategic communication campaigns to students (via Slate, Sharepoint, publications, and BlueStar), uses data to make recommendations for program improvement, and provides information to students and family members interested in the program. Manages and trains student employees to answer questions and provide excellent customer service to FYAS participants and their families for the success of the program. Processes budget and payroll requests for FYAS and for the Academic Advising Support (OAAS).What You'll Do:Communications:
Develops communications campaigns for students, faculty, and other campus partners. Creates strategies and content, directs and sends communications to targeted populations, and analyzes success of communications campaigns. Develops communications for FYAS-eligible students. Manages updates and analytics reporting for department website(s) and oversees the FYAS email account and chat functions.Data Analysis:
Collects and analyzes data to make recommendations regarding support for students in prerequisite match courses. Leads the annual review and revision of the "Path to Math" document. Makes recommendations to faculty on tutoring and course syllabi.Customer Service Management:
Manages 3 - 4 students who answer questions about the FYAS program, including hiring, training, and performance management. Ensures inquiries from students and families are answered and performs troubleshooting on difficult issues.Operations and Budget Management:
Serves as the primary office contact for all internal and external constituencies. Monitors and reconciles all budget activities within FYAS and OAAS. Oversees payroll, catering, ProCard purchases, billing, and budget transfers.Staff Supervision:
Supervises student staff of 2-6 (Student Assistants and FYAS Tutors), responsible for hiring, firing, performance management, and salary reviews.Financial Oversight:
Monitors and reconciles all financial activities associated with the area budget within the FYAS program and OAAS.What You'll Need:Bachelor's degree required. Master's degree preferred.2 - 3 years managing budgets.2 - 4 years supervising hourly staff.Proficiency in MS Office suite (Word, Excel, PowerPoint) and experience with website editing.Experience working with new student programs, academic advising, or student success programs preferred.Experience with Qualtrics, Peoplesoft, SLATE, Sharepoint, Salesforce or similar CRM software.Must possess high energy, creativity, and ability to work effectively as a team.Strong supervisory and planning skills.Superior interpersonal, written, and group presentation skills.Ability to multi-task and work independently.Strong problem-solving, program assessment, and negotiating abilities.Strong commitment to student development in higher education.Familiarity with college student development theories.Program planning skills, detail-oriented.Appreciation for and commitment to multiculturalism and diversity.Perks:Working for a stable and well-known University that values diversity and inclusion.Top choice medical, dental, and vision benefits.Retirement plan matching contribution of 10%.Tuition waivers for employees and dependents.Generous paid time off, sick time, holidays, floating holidays, and more!Full-Time BenefitsFor consideration, please include a resume and cover letter.Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities.Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.Mandated Reporting of Child Abuse & Neglect:
Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. For more information, please visit the following pages:Illinois Department of Children & Family Services (DCFS)Illinois Abused and Neglected Child Reporting ActDePaul University is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.Job Identification:
1501Job Category:
Student ServicesPosting date:
07/31/2024, 07:59 PMJob Schedule:
Full timeLocations:
Loop Campus (Hybrid)
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Assistant Director, Communications & Administration Loop Campus (Hybrid) Job Description
The Highlights:Responsible for program management within the First-Year Academic Success (FYAS) program. Develops strategic communication campaigns to students (via Slate, Sharepoint, publications, and BlueStar), uses data to make recommendations for program improvement, and provides information to students and family members interested in the program. Manages and trains student employees to answer questions and provide excellent customer service to FYAS participants and their families for the success of the program. Processes budget and payroll requests for FYAS and for the Academic Advising Support (OAAS).What You'll Do:Communications:
Develops communications campaigns for students, faculty, and other campus partners. Creates strategies and content, directs and sends communications to targeted populations, and analyzes success of communications campaigns. Develops communications for FYAS-eligible students. Manages updates and analytics reporting for department website(s) and oversees the FYAS email account and chat functions.Data Analysis:
Collects and analyzes data to make recommendations regarding support for students in prerequisite match courses. Leads the annual review and revision of the "Path to Math" document. Makes recommendations to faculty on tutoring and course syllabi.Customer Service Management:
Manages 3 - 4 students who answer questions about the FYAS program, including hiring, training, and performance management. Ensures inquiries from students and families are answered and performs troubleshooting on difficult issues.Operations and Budget Management:
Serves as the primary office contact for all internal and external constituencies. Monitors and reconciles all budget activities within FYAS and OAAS. Oversees payroll, catering, ProCard purchases, billing, and budget transfers.Staff Supervision:
Supervises student staff of 2-6 (Student Assistants and FYAS Tutors), responsible for hiring, firing, performance management, and salary reviews.Financial Oversight:
Monitors and reconciles all financial activities associated with the area budget within the FYAS program and OAAS.What You'll Need:Bachelor's degree required. Master's degree preferred.2 - 3 years managing budgets.2 - 4 years supervising hourly staff.Proficiency in MS Office suite (Word, Excel, PowerPoint) and experience with website editing.Experience working with new student programs, academic advising, or student success programs preferred.Experience with Qualtrics, Peoplesoft, SLATE, Sharepoint, Salesforce or similar CRM software.Must possess high energy, creativity, and ability to work effectively as a team.Strong supervisory and planning skills.Superior interpersonal, written, and group presentation skills.Ability to multi-task and work independently.Strong problem-solving, program assessment, and negotiating abilities.Strong commitment to student development in higher education.Familiarity with college student development theories.Program planning skills, detail-oriented.Appreciation for and commitment to multiculturalism and diversity.Perks:Working for a stable and well-known University that values diversity and inclusion.Top choice medical, dental, and vision benefits.Retirement plan matching contribution of 10%.Tuition waivers for employees and dependents.Generous paid time off, sick time, holidays, floating holidays, and more!Full-Time BenefitsFor consideration, please include a resume and cover letter.Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities.Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.Mandated Reporting of Child Abuse & Neglect:
Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. For more information, please visit the following pages:Illinois Department of Children & Family Services (DCFS)Illinois Abused and Neglected Child Reporting ActDePaul University is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.Job Identification:
1501Job Category:
Student ServicesPosting date:
07/31/2024, 07:59 PMJob Schedule:
Full timeLocations:
Loop Campus (Hybrid)
#J-18808-Ljbffr