DePaul University
Assistant Director, Communications & Administration
DePaul University, Chicago, Illinois, United States, 60290
The Highlights:
Responsible for program management within the First-Year Academic Success (FYAS) program. Develops strategic communication campaigns to students (via Slate, Sharepoint, publications, and BlueStar), uses data to make recommendations for program improvement, and provides information to students and family members interested in the program. Manages and trains student employees to answer questions and provide excellent customer service to FYAS participants and their families for the success of the program. Processes budget and payroll requests for FYAS and for the Academic Advising Support (OAAS).
What You'll Do:
Communications:
Develops communications campaigns for students, faculty, and other campus partners. Creates strategies and content, and directs communications to targeted populations. Analyzes success of communications campaigns and makes modifications as needed. Develops communications for FYAS-eligible students, including First-Year and new-to-DePaul student populations. Creates and executes internal communications campaigns for the Office for Academic Advising Support. Monitors, creates content, and provides program strategy for the FYAS Instagram account. Manages updates and analytics reporting for departmental websites. Oversees the FYAS email account and chat functions used by new students and their family members and assists with OAAS email account correspondence.
Data Analysis:
Collects and analyzes data and other information to make recommendations and revisions regarding support for students in prerequisite match courses offered through FYAS and the Math department. Leads the annual review and revision of the "Path to Math" document, a university-wide resource outlining math sequences for majors and minors across colleges, including prerequisite course requirements for students' intended degrees. Makes recommendations to faculty regarding tutoring, supplemental instruction, additional coursework, changes to course syllabi, FYAS-specific policy language, and program consistency. Manages ongoing updates and analytics reporting for departmental websites. Assists with enrollment, scheduling, communications, and data collection and management. Assists students and their families with questions regarding student placement and course selection. Works with the Director on matriculation and registration of students and on the development and execution of goals.
Customer Service Management:
Manages 3 - 4 students who answer questions about the FYAS program. Includes all hiring, training, performance management, and professional development. Ensures inquiries from students and their families are answered and performs troubleshooting and problem-solving on difficult issues. Trains students on program details and customer service. Develops and updates templates to assist with training initiatives. Manages the hiring, paperwork, and set-up process for new faculty teaching in FYAS. Oversees the technology set-up, payment, and hiring process for those participating in the program.
Operations and Budget Management:
Serves as the primary office contact for all internal and external constituencies. Areas of responsibility include front desk supervision and backup coverage, logistical planning, and telephone and email correspondence. Serves as space and facilities liaison to university departments. Monitors and reconciles all budget activities within the FYAS program and for the Office for Academic Advising Support (OAAS). Maintains records, performs monthly reconciliation, ensures fiscal conformance, and makes recommendations for annual budget requests. Oversees payroll, catering, ProCard purchases, purchase orders, billing, payment registration, and budget transfers. Manages FYAS student CTA and book waiver processes in collaboration with Financial Aid.
Staff Supervision:
Supervises student staff of 2-6 (Student Assistants and FYAS Tutors). Responsible for all hiring, firing, performance management, and salary reviews. Provides guidance to less experienced staff.
Financial Monitoring:
Monitors and reconciles all financial activities associated with the area budget within the First-Year Academic Success program and Office for Academic Advising Support totaling over $400,000. Provides recommendations on budget for the annual planning process.
What You'll Need:
Bachelor's degree required. Master's degree preferred.2 - 3 years managing budgets.2 - 4 years supervising hourly staff.Proficiency in MS Office suite (Word, Excel, PowerPoint) and experience with website editing.Experience working with new student programs, academic advising, or student success programs preferred.Experience with Qualtrics, Peoplesoft, SLATE, Sharepoint, Salesforce, or similar CRM student success software.Must possess high energy, creativity, and ability to work effectively as a team.Strong supervisory and planning skills.Superior interpersonal, written, and group presentation skills.Ability to multi-task and work independently.Strong problem-solving, program assessment, and negotiating abilities.Strong commitment to student development in higher education.Familiarity with college student development theories.Program planning skills, detail-oriented.Appreciation for and commitment to multiculturalism and diversity.
Perks:
Working for a stable and well-known University that values diversity and inclusion.Top choice medical, dental, and vision benefits.Retirement plan matching contribution of 10%.Tuition waivers for employees and dependents.Generous paid time off, sick time, holidays, floating holidays, and more!Full-Time Benefits.
For consideration, please include a resume and cover letter.
Diversity and Inclusion Statement:Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds, and experiences are welcome and supported.
Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.Mandated Reporting of Child Abuse & Neglect:
Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:Illinois Department of Children & Family Services (DCFS)Illinois Abused and Neglected Child Reporting Act
DePaul University is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information, or any other legally protected status, in accordance with applicable federal, state, and local EEO laws.
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Responsible for program management within the First-Year Academic Success (FYAS) program. Develops strategic communication campaigns to students (via Slate, Sharepoint, publications, and BlueStar), uses data to make recommendations for program improvement, and provides information to students and family members interested in the program. Manages and trains student employees to answer questions and provide excellent customer service to FYAS participants and their families for the success of the program. Processes budget and payroll requests for FYAS and for the Academic Advising Support (OAAS).
What You'll Do:
Communications:
Develops communications campaigns for students, faculty, and other campus partners. Creates strategies and content, and directs communications to targeted populations. Analyzes success of communications campaigns and makes modifications as needed. Develops communications for FYAS-eligible students, including First-Year and new-to-DePaul student populations. Creates and executes internal communications campaigns for the Office for Academic Advising Support. Monitors, creates content, and provides program strategy for the FYAS Instagram account. Manages updates and analytics reporting for departmental websites. Oversees the FYAS email account and chat functions used by new students and their family members and assists with OAAS email account correspondence.
Data Analysis:
Collects and analyzes data and other information to make recommendations and revisions regarding support for students in prerequisite match courses offered through FYAS and the Math department. Leads the annual review and revision of the "Path to Math" document, a university-wide resource outlining math sequences for majors and minors across colleges, including prerequisite course requirements for students' intended degrees. Makes recommendations to faculty regarding tutoring, supplemental instruction, additional coursework, changes to course syllabi, FYAS-specific policy language, and program consistency. Manages ongoing updates and analytics reporting for departmental websites. Assists with enrollment, scheduling, communications, and data collection and management. Assists students and their families with questions regarding student placement and course selection. Works with the Director on matriculation and registration of students and on the development and execution of goals.
Customer Service Management:
Manages 3 - 4 students who answer questions about the FYAS program. Includes all hiring, training, performance management, and professional development. Ensures inquiries from students and their families are answered and performs troubleshooting and problem-solving on difficult issues. Trains students on program details and customer service. Develops and updates templates to assist with training initiatives. Manages the hiring, paperwork, and set-up process for new faculty teaching in FYAS. Oversees the technology set-up, payment, and hiring process for those participating in the program.
Operations and Budget Management:
Serves as the primary office contact for all internal and external constituencies. Areas of responsibility include front desk supervision and backup coverage, logistical planning, and telephone and email correspondence. Serves as space and facilities liaison to university departments. Monitors and reconciles all budget activities within the FYAS program and for the Office for Academic Advising Support (OAAS). Maintains records, performs monthly reconciliation, ensures fiscal conformance, and makes recommendations for annual budget requests. Oversees payroll, catering, ProCard purchases, purchase orders, billing, payment registration, and budget transfers. Manages FYAS student CTA and book waiver processes in collaboration with Financial Aid.
Staff Supervision:
Supervises student staff of 2-6 (Student Assistants and FYAS Tutors). Responsible for all hiring, firing, performance management, and salary reviews. Provides guidance to less experienced staff.
Financial Monitoring:
Monitors and reconciles all financial activities associated with the area budget within the First-Year Academic Success program and Office for Academic Advising Support totaling over $400,000. Provides recommendations on budget for the annual planning process.
What You'll Need:
Bachelor's degree required. Master's degree preferred.2 - 3 years managing budgets.2 - 4 years supervising hourly staff.Proficiency in MS Office suite (Word, Excel, PowerPoint) and experience with website editing.Experience working with new student programs, academic advising, or student success programs preferred.Experience with Qualtrics, Peoplesoft, SLATE, Sharepoint, Salesforce, or similar CRM student success software.Must possess high energy, creativity, and ability to work effectively as a team.Strong supervisory and planning skills.Superior interpersonal, written, and group presentation skills.Ability to multi-task and work independently.Strong problem-solving, program assessment, and negotiating abilities.Strong commitment to student development in higher education.Familiarity with college student development theories.Program planning skills, detail-oriented.Appreciation for and commitment to multiculturalism and diversity.
Perks:
Working for a stable and well-known University that values diversity and inclusion.Top choice medical, dental, and vision benefits.Retirement plan matching contribution of 10%.Tuition waivers for employees and dependents.Generous paid time off, sick time, holidays, floating holidays, and more!Full-Time Benefits.
For consideration, please include a resume and cover letter.
Diversity and Inclusion Statement:Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds, and experiences are welcome and supported.
Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.Mandated Reporting of Child Abuse & Neglect:
Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:Illinois Department of Children & Family Services (DCFS)Illinois Abused and Neglected Child Reporting Act
DePaul University is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information, or any other legally protected status, in accordance with applicable federal, state, and local EEO laws.
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