Solution Design Analyst

The

Solution Design Analyst

works closely with sales prospects and existing clients throughout the sales/pre-implementation process to design programs and solutions across the EdAssist suite of products. They leverage product and system expertise to identify and scope optimal product-based solutions to address clients' desired business outcomes and are typically, but not exclusively, assigned to common, standard and/or smaller-scope project types and clients. The Solution Design Analyst must possess strong client relationship skills, influence design decisions, and be able to clearly demonstrate the EdAssist value proposition.

This role is fully remote.Bright Horizons is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees' career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.What you will be doing:Serve as the key partner to assigned clients (typically for non-enterprise clients, standard and/or smaller-scope engagements) throughout the program or solution design process, ensuring a seamless client experience and effective transition to the implementation team.Assist clients in meeting their business objectives by guiding them through the program/solution design process, drawing on best practices, policy recommendations, and knowledge of their existing set-up (as applicable). Leverage additional resources such as market research, industry analysis, benchmarking, etc. as needed.Partner with Growth teams to evaluate and qualify sales/upsell opportunities and align recommendations to the EdAssist product architecture and best practices.Perform and present data analyses to support client decision-making and demonstrate the EdAssist value, including cost modeling, utilization projections, etc.Employ product and solution expertise to research and scope client-requested changes in the context of existing design, and prepare project cost estimates & change orders according to established methodology and practice.Conduct product demos, contribute to RFP responses, participate in product or technical discussions during the sales process, as needed.Collaborate with other teams to ensure that functional and technical project deliverables are accurate, supportable, well-defined and transitioned successfully to the implementation team.Contribute to the creation, evaluation and maintenance of a library of standard/common best practices, product documentation and effective workflows, in collaboration with other EdAssist teams.Understand and adhere to defined individual performance metrics, established methodologies, project workflows, timelines and quality standards; leverage other internal experts and resources as needed.Overnight travel as required for client and organizational meetings (approximately 5%).What we hope you will bring to this role:Bachelor's Degree or 3 years of comparable experience in client relations is Required.4 years experience in client relations Required.External/internal program design or consulting background (Software or Consulting Services) Required.2-3 years' experience with EdAssist's products and solutions Preferred.Excellent client communication and presentation skills, including the ability to influence and to explain complex requirements to a variety of audiences.Proven ability to understand business and technical requirements and the flexibility to adapt to new and rapidly changing information.Strong data analysis, project management, and critical thinking skills.Ability to manage competing priorities and thrive in a virtual, collaborative, and fast-paced environment.Demonstrate impeccable organization, attention to detail and responsiveness.Knowledge of Salesforce, sales process and strategies preferred.Knowledge of adult higher education, tuition assistance and/or student loan programs, and workforce education trends preferred.Compensation Range:

$81,000 - $96,000 annual salary.The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster:

EEO - English

and

EEO - Spanish

along with information on the

Family and Medical Leave Act (FMLA)

and

Employee Polygraph Protection Act (EPPA) .

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